THE best prices for quality cupcake boxes. My wife recently tasked me with finding cupcake boxes in bulk that she could use for her small catering business. Through a lot of searching I found The Van... See more
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Review summary
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Reviews shaping this summary
Great company. I had an issue with a crushed cake drum that was dealt with promptly and efficiently. Always use VV although I feel a £50 spend for free delivery is high compared to another company. Al... See more
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Everything was easy to find on the website and they let me know straight away when something was out of stock and the refund was immediate. All the items were as they looked in the picture and as desc... See more
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Great company. Always order from vanilla valley when i need cake decorating supplies. Good packaging of items and ive never had any issues. I usually order items once a year for decorating my children... See more
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Company details
- Cake Decorating Equipment Shop
- Bakery Equipment
- Baking Supply Store
- Craft Store
- Hobby Store
- Kitchen Supply Store
Written by the company
The Vanilla Valley prides itself in providing a complete range of cake decorating supplies and baking equipment for bakers of all abilities from hobby bakers to professionals. Since our establishment in 2008 as a manufacturer of acrylic cupcake stands, we have grown our ever-increasing catalogue to encompass all things cake and baking, and pride ourselves on being one of the UK's leading cake decorating retailers. Whether you need essentials such as cake drums, cake boxes, baking tins, sugar paste and food colouring, or tools for the latest cake trends, you should find it all at The Vanilla Valley at a competitive price. We stock from all of the leading brands including Renshaw, PME, Saracino, and more. Shop online or in our Cardiff store today!
Written by the company
- Free UK Shipping on Orders over £50
- For the lowest delivery charges shop at The Vanilla Valley. Our Standard delivery service is £3.99 or free over £50. Receive your order within 5 working days. Resctrictions apply.
- Trade Accounts
- If you're a regular baker or have a cake-making business then you might benefit from one of our Trade accounts. We offer discounted prices on all products, exclusive offers, and no setup fee! Minimum spends to maintain the accounts are low and there are no rewards to expire. Head to the website to apply - thevanillavalley.co.uk/warehouse-account.html
- Local Click and Collect
- If you live in Cardiff or the surrounding area we offer a Click and Collect service! Place an order on the website as normal and choose "Click and Collect" instead of one of our delivery options. Your order will be ready the next business day at our retail unit in Nantgarw, Cardiff.
Contact info
Unit 1 Cardiff Road, CF15 7SR, Nantgarw, United Kingdom
- sales@thevanillavalley.co.uk
- www.thevanillavalley.co.uk
4.7
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Fantastic customer service
Fantastic customer service. Orders are frequently shipped out and received faster than expected. I did have an issue but it was resolved right away, thank you.
July 27, 2026
Reply from The Vanilla Valley
Hello,
We're delighted to hear that your orders have consistently arrived faster than expected. While we're sorry you experienced an issue, we're glad our team was able to resolve it quickly. Thank you for your review and custom 😊
Great items fast delivery .
July 27, 2026
Reply from The Vanilla Valley
Hello Scott,
We're delighted to hear that you were happy with your items and our fast delivery. Thank you for your review 😊
Quick delivery
Quick delivery. I can't comment on the cupcake number boxes as I am not using them until next month.
July 26, 2026
Reply from The Vanilla Valley
Thank you for your lovely review! We’re so pleased to hear your order arrived quickly. We hope you love the cupcake number boxes when you use them next month, and we’d be delighted to hear what you think then! 😊
Reply from The Vanilla Valley
Thank you so much for your fantastic review! We’re thrilled to hear that your first experience with us was such a positive one.
Good service
Easy to order competitive prices and fast delivery
Would use again
August 5, 2026
Unprompted review
Reply from The Vanilla Valley
Hello Janet,
We're delighted to hear that you found our website easy to use, were happy with our competitive prices, and received your order quickly. Thank you so much for your review 😊
Reply from The Vanilla Valley
Hello,
We're delighted to hear that you're pleased with our products and the quick delivery. Thank you for your review 😊
Reply from The Vanilla Valley
Hello,
Thank you for your review 😊We're delighted to hear that you found our service professional and that you were pleased with the delivery. Your feedback is greatly appreciated, and we'll be sure to share your comments with the team.
Extremely pleased with my order
Extremely pleased with my order, the price and quality was perfect 👌🏼
July 27, 2026
Reply from The Vanilla Valley
Hello Fiona,
We're thrilled to hear you're extremely pleased with your order and that the price and quality met your expectations. Thank you for your review 😊
Reply from The Vanilla Valley
Hello Alison,
We're delighted to hear you were happy with our service and quick delivery. Thank you for your review 😊
Cake boxes/ cake drums
Easy to find what was needed on the website, fast delivery and good quality items
July 26, 2026
Reply from The Vanilla Valley
Hello Jacqueline,
We're so pleased to hear that you had a great experience shopping with us and that everything arrived quickly and met your expectations. Thank you so much for your review 😊
An awesome Company
Can't fault the speed of service from VV from the ordering to the delivery. Excellent Company with a fantastic range of cake decorating supplies and prices.
July 21, 2026
Reply from The Vanilla Valley
Hello Nicola,
We're delighted to hear that you're happy with our service, delivery speed, range of products, and prices. Thank you for your lovely review and custom 😊
The product does at it says
The product does at it says. No more cakes stuck to the tin. Very reasonably priced and swift delivery.
July 23, 2026
Reply from The Vanilla Valley
Hello Jane,
Thank you for your review 😊We're delighted to hear the product worked so well for you and that you're pleased with the price and swift delivery.
Great company that I use regularly and…
Great company that I use regularly and always happy with the result. I ordered this time and paid extra for next day delivery, but it didn’t arrive until 3 days later. Took longer than the next day offer.
July 21, 2026
Reply from The Vanilla Valley
Hello Jackie,
Thank you for your review 😊 We've checked your order and can confirm it was placed using our standard shipping option, with the standard £3.99 delivery charge, rather than our next day delivery service.
I've used Vanilla Valley for years
I've used Vanilla Valley for years, their service and prices are great, the only reason I didn't give 5 stars is because someone if the renshaw extra fondants were out of stock.
July 25, 2026
Reply from The Vanilla Valley
Hello Pamela,
Thank you for your continued support over the years! We're so pleased to hear you've been happy with our service and prices. We're sorry that some of the Renshaw Extra Fondants were out of stock on this occasion. We do our best to keep our shelves stocked and appreciate your understanding. Thank you for your review 😊
Reply from The Vanilla Valley
Hello Vivienne,
Thank you for your review😊 We're delighted to hear you were happy with our quick and efficient delivery.
Excellent products great prices and fast delivery
They have everything I needed, not badly priced and the delivery was fast
July 24, 2026
Reply from The Vanilla Valley
Hello Kerry,
We're so pleased to hear you found everything you needed, were happy with our prices, and that your order arrived quickly. Thank you for your review 😊
Great Company to deal with
Good selection of products at competitive prices. Delivery was prompt. Highly recommend.
July 23, 2026
Reply from The Vanilla Valley
Hello,
We're really pleased to hear that you had a positive experience with us and that everything arrived promptly. Your recommendation is greatly appreciated. Thank you so much for your review 😊
Reply from The Vanilla Valley
Hello Gloria,
We are thrilled that you are pleased with the service. Thank you so much for your review 😊
Great service and value for money
July 23, 2026
Reply from The Vanilla Valley
Hello,
We're delighted to hear that you were happy with both our service and the value for money. Thank you so much for your review 😊
Easy to order the items I wanted and…
Easy to order the items I wanted and quick delivery
July 22, 2026
Reply from The Vanilla Valley
Thank you for your great review! We're delighted to hear that you found it easy to order the items you wanted and that your delivery arrived quickly
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