TheVeganKind Reviews 414

Money taken, no email confirmation, no delivery, my emails to support are bounced back, no reply on socials. They are a scam through and through now. Such a shame.

Terrible experience.

Three quarters of my order where missing. There is no proper customer service to even let them know. The only option is to attach a message to the order itself.

DO NOT USE! Placed an order but it did not arrive on time. Asked to cancel and get a refund. Finally got a response on VeganKind website from the supplier and was told to contact support email for VeganKind. Then they told me they had processed a refund and it would be in my account in a few days. That was a week ago and no refund. No response since from VeganKind. AVOID!

0 customer service
takes money immediately but wont respond to queries.
didn't even send the right order. it was incomplete.
chilled goods sat at a depot all night before being delivered to me.
very unimpressed

I have had the same experience as last reviewer.
Placed order 15 December. Confirmed via email and money taken. No further information given regarding delivery.
Contact is via email or chat function. No reply from either.
Will not be using again

Vegan Unkind
First time on this website . Order placed 15/12/23 and till now,
19/12/23- no email or anything to acknowledge receipt - yet they taken £65 out of my account .
I sent an email via the website and stillno reply. Is this legit or have I lost my money?

First time on this website . Order placed yesterday 14/12/23 and till now - 10.30pm -15/12/23- no email or anything to acknowledge receipt - yet they taken £61 out of my account . This is very poor customer service and I’ll be grateful if someone can tell me where my order is ; thank you

The owner of the company took money from investors and sold the company leaving poor investors in loss. They did all this with calculated planning in their mind. They took innocent people's money but they forgot Karam will take revenge back from them on behalf of all innocent people who put their life savings in this company with good intentions.

Unfortunately many of the product I would have been interested in purchasing are only available if purchased in large quantities. Not ideal especially when you are on a budget or if you want to TRY something and not have to buy an entire case at the risk of no liking it.

Well let's just say they used evri for my last order which got lost apparently will never shop here again a shame as I was a regular customer I spent over £70 and as of yet have had no refund and very bad communication not on will be going through my bank to get my money back

Placed an order which never arrived!
Sent dozens of emails, messages etc and it took over a month for them to respond saying it was a technical glitch!
Please dont part with your money as you will NOT receive your goods.

They didn't have the decency to tell me they were closing, but continued sending emails confirming the points I had to spend. Even replying to an individual email to confirm birthday points that they credited after closure that they knew could not be used.
But the website remained open for us "to look". Seriously? Why would we want to?
6th March they sent an email "we're back". However we have to register again.
I suspect that they realised how much it would cost them to honour their obligation to their customers who had collected all those points, and faked closure in order to avoid doing so.

Whats going on???

I ordered the Lifestyle Box for 3 month Nov, December, January but only received 2x. Im still waiting for the January box and its 06 of February already...but no box.

I contacted customer service more than a week ago, NO REPLY!? I am a customer for years and this never happend to me before at this place.

Right now I am since 3 HOURS waiting for CS agent to answer the Chat, BUT NO REPLY SO FAR???

I'm very disappointed, what happend to your CS? You definitely lost a loyal customer. :(

I hope I get my money back or at least the missing box... who knows, I lost my trust.

Avoid. It is no longer ethical or vegan.

Absolute disgrace of a company! I invested some money on Seedrs as i believed in this company and the eco values they stood for but after reading how they treated their staff when they got bought out im utterly disgusted!!!! AND the staff were not allowed to donate any of the stock in the warehouse!!! its shocking that they can call themselves 'eco friendly' if they are prepared to waster all that food!!!! honestly im so angry but i can only write so much ...all im going to say is DO NOT order from them and teach them that being eco isnt about money!!!! Im certainly not going to order from them again!!!!!!!!!!!!!!!!!!!

I've always enjoyed purchasing from the Vegankind such great products great range value for money I will sadly miss The Vegankind 😞😢😢thank you for many years of service to the vegan community

DO NOT BUY FROM VEGAN KIND. The little people who suppirted this start up company...that is still going have had their investment STOLEN. Im a little person who has dedicated my life to non profits and people and although Vegan Kind is still operating they stole my £1000. Please dont buy from them!

This company does not live up to my ethical standards. I used to shop here regularly, but shareholders were recently ditched without the bat of an eyelid, losing their investments which helped start tvk, yet tvk is still operating and have not contacted shareholders. Prices are now too high and no longer compete with supermarkets who offer a good range of reasonably priced vegan produce. As far as I am aware tvk is no longer run by vegans. I do not recommend this company.

Love their subscription boxes. Recent issue (not TVK's fault!) and the lovely Jim sorted it out in no time at all.