While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
3.2
2 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First glance loved it. Nice big room and lovely staff. This made over looking small faults easy. On day of leaving, with intent to be helpful, we stripped the beds. Shock horror. The bed had never seen a mattress protector and was horrible. Have images . Extremely bad.
Sadly the grounds are beautiful however the spa is in need of repair and regular maintenance. You can never get through to someone on the reception as they don’t have a receptionist.
The changing rooms are dirty and not regularly refilled with shower gel etc. or cleaned. The lockers you have to bring your own padlock.
The indoor jacuzzi has not been working for over two months. There is hardly any staff. Or personal trainers for that matter. The gym equipment is dated and rusted in areas. Such a shame as this spa has all the potential to be a leading spa in the area. With this setting it could be exceptional. However basic maintenance and repair is not met, members do not have much to incentivise them to enjoy their facilities. The first point of call is reception where the phone is 99% of the time unanswered (missing potential spa days etc). It’s not the staffs fault. It’s the company. Staff which has been encountered have been polite and friendly. However their time needs to be spent ensuring the basic upkeep of the spa.
The only thing that saves this spa is the grounds it is kept at and the design.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
