Think Insurance Reviews 

1,186
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful, polite and professional staff members for taking the time to explain policy details clearly during phone calls. Many consumers note that the overall service is remarkably quick, very straightforward, and makes the entire insurance renewal process completely smooth and hassle-free. Some people were dissatisfied with unexpected costs, high premium increases, and extra charges related to policy mileage adjustments or fees. However, some customers also noted that trying to resolve specific administrative problems or dealing with policy cancellations can sometimes feel rather frustrating.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting helpful, polite, and professional service... See more

Service

Users describe positive interactions with service, highlighting excellent prices and helpful staff members... See more

Customer service

Reviewers highlight positive aspects of customer service, describing interactions as helpful, professional,... See more

Price

Customers had ambiguous experiences with price. Many people praise the competitive quotes and good renewal... See more

User experience

Clients share positive opinions on user experience, highlighting how simple, pleasant, and rewarding the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I think the rep was called Steve.... he was polite and made my experience less hassle than whst can be expected with some insurance companies.... I've been with Think insurance for about 5 years now a... See more

Rated 5 out of 5 stars

Honestly Rob explained everything in detail and hassle free. Sorted everything out in 30 min or so but felt like minutes. That’s how simple Rob explained everything. Amazing customer service. Highly r... See more

Rated 5 out of 5 stars

Phone call from Jack ref insurance quote, very friendly and explained every thing I needed to no about my insurance quote. Very competitive quote from Think Insurance. I can't praise them enough.

Rated 5 out of 5 stars

I was very pleased with Stephen the way he help me with my insurance the service was very helpful. I am glad that I'm having my insurances with your company. Thankyou.


Company details

  1. Money & Insurance

Information provided by various external sources

Who Are Think Insurance And What Do We Do?


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.6

All reviews

(1,186)

105 reviews in the last 12 months

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Rated 5 out of 5 stars

I am a returning customer for a 3rd…

I am a returning customer for a 3rd year because, at Think Insurance they always offer me competitive prices for my motorhome and the staff when you need to speak to them are always pleasant, friendly and very helpful. Today I had the pleasure of speaking about my renewal with Ellie, she answered all my questions with professionalism and quickly gave me answers that I understood clearly. The renewal process was quick and no issues. Thanks ☺️

March 5, 2025
Unprompted review
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Rated 5 out of 5 stars

Great Customer Service

I really am happy with the customer service this company provides, I called up a few days ago to add a vehicle onto my policy , spoke to someone called sheek, was very polite and fast , asked how my day was and had a good conversation with him , would recommend Think insurance to anyone who wants cheap/ competitive quotes

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

Jack

Jack was great. Very friendly and proffesional. He explained everything that was needed and ensured i was happy with all aspects of the policy and process. Give this man a fish and chips 👍

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Ellie today

Excellent service from Ellie today
Renewing my insurance process was so easy
It had increased which I never understand why when one makes NO claims but Ellie explained things so clearly.
Would recommend ‘Think’ for competitive prices

February 27, 2025
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Rated 5 out of 5 stars

I was helped by a man called Luke he…

I was helped by a man called Luke he was nice polite patient and explained everything well considering I’m a new driver I would feel overwhelmed with all of the information but he took time to explain it in detail and to simplify it I would recommend this insurance company?!

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

Reasons why I'm staying with Think Insurance

I've been with Think Insurance for a few years now and it's the personal unhurried way that they deal with their customers. Ellie in particular has been so helpful with my enquiries at renewal. She isn't pushy or abrupt, but listens to my concerns and responds with succinct, yet full answers to my concerns. As an older client I need more explanation than many and Ellie is great at turning jargon into plain language. I feel at ease and completely relaxed, so when I don't understand complex language, Ellie just turns it into plain speech and gives me the confidence to know I'm making the best decision for our circumstances. Thanks Ellie. Best regards, Ken H

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

Renewal phone call

I had a insurance renewal phone call with Ellie and she was lovely! I only passed my driving test a few months ago and she made sure I knew what she was talking about, and was happy to go over anything I didn’t understand. She also explained all costs in a way I would understand without over complicating things, and in lots of detail!

February 24, 2025
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Rated 5 out of 5 stars

As a new business I struggled to find…

As a new business I struggled to find an insurance that was suitable for us at a reasonable price until speaking to Tim at Thinkins. Tim was really helpful and patient, answering the many questions that I had.

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

Have just renewed my Think Insurance Policy. Insurance…

Have just renewed my Think Insurance policy with Highway Insurance. My agent was very helpful with my phone renewal. Had a query ,as to the wording on the statement of facts but the details were soon corrected through a return call from Think Insurance.Many Thanks.

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Joe and kaci was very friendly and great for setting up my insurance.They where really helpful and answered all my questions.

February 19, 2025
Unprompted review
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