Third Space London Reviews 

1,310
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 532 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional facilities, highlighting their cleanliness, stylish design, and top-notch equipment, including excellent Reformer Pilates studios and recovery options like spas. The staff are frequently commended for being friendly, professional, knowledgeable, and helpful, creating a welcoming atmosphere. Many also appreciate the high quality and variety of classes with motivating instructors, and the overall user experience is often described as luxurious and well-maintained. However, some people mentioned issues with overcrowding during peak hours, making it difficult to fully enjoy the facilities. There were also concerns about specific locations having disengaged staff and inconsistent reception experiences, which did not align with the premium image. A few customers were dissatisfied with the management's response to facility closures, particularly regarding compensation for unavailable amenities like swimming pools.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers consistently praising the staff, instructors,... See more

Facilities

Consumers generally express high satisfaction with the facilities, describing them as fantastic, lovely, and... See more

Quality

Customers consistently note positive experiences with quality, highlighting the beautifully maintained,... See more

Location

People report positive experiences with location, with many reviewers expressing satisfaction with specific... See more

User experience

Users describe positive interactions with the overall experience, highlighting exceptional classes,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Third Space Richmond - Great club with fantastic facilities, staff are really well trained give you great guidance on use of equipment. Classes are always well organised and instructors are really m... See more

Rated 5 out of 5 stars

Very good gym. Gym floor has lot of space, natural light and very decent equipment. Level of busyness in mornings is just right - not empty, not crowded. Hope they keep it that way! Reformer Pi... See more

Rated 5 out of 5 stars

Variety of all possible classes (including reformer Pilates) in very convenient times. Incredibly clean and stylish. That’s what premium fitness experience should feel like. Can get a little busy in p... See more

Rated 5 out of 5 stars

This is an amazing club. High quality and varied classes with really motivating instructors. All the staff are friendly who work there. The cleanliness surpasses any gym I’ve been to before. Th... See more


Company details

  1. Fitness and Nutrition Service

Written by the company

London’s luxury health clubs; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 27% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(1,310)

520 reviews in the last 12 months

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Rated 5 out of 5 stars

Luxe meets “so many options”

Luxe meets “so many options”. Love the classes - there are loads to choose from. I am at the Richmond gym, and I am in the weight Room three times a week and do yoga twice a week and soundbath once a week. This is not an intimidating (gym) so it’s perfect for anyone, and the trainers are there to offer help. They also sometimes offer a 30 minute complementary training, and also how to lift classes which is so critical to ensure that you don’t get injured. The Staff are great, and I love the food and drink Options.

July 9, 2026
Unprompted review
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Rated 2 out of 5 stars

Mmm - Look this chain is about it

Look this chain is about it! They lost the plot after they exceeded the member numbers printed. The laundry cleaners and attitude failed. The cracks began after 5 months opening.
And then they launch Chelsea and now the same routine. Shame If you don’t listen to the members!!! They pay the bills!
The real estate does not in this day and age say too big to fail ! The banks will tell you that … and really who goes to the gym to eat food ? Processed foods too!
They have all the facilities - not clean staff

December 2, 2025
Unprompted review
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Rated 5 out of 5 stars

We go to Third Space every day and…

We go to Third Space every day and every day the staff greets us like we were family members returning home. That definitely helps when you are questioning yourself on having the energy to do whatever is planned for that day. Very nice team who care.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing facilities in both Canary Wharf…

Amazing facilities in both Canary Wharf and Wood Wharf branches, also the classes are well organised, always starts on time and the coaches are always kind, take time to explain details around the movements and check on you for any injuries you might have.

June 27, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent gym

Excellent gym, all the facilities and classes are great and the staff are super friendly

June 23, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible overcrowding

Terrible overcrowding, no value for money. I had been a member of this gym for some time, but the persistent overcrowding, often faulty equipment and regular issues with the showers meant I had to cancel my membership. Gym deliberately kept me hanging on a response complaint so I would have to pay an extra month - really disappointing as I used to love the gym (albeit Soho and Battersea branches). I also used the Clapham branch, which was also overcrowded and underequipped.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

All around great gym

I love this gym, I’ve been a member for over a year and I always enjoy going to the club. The teachers are fantastic, my favorite Pilates classes are with Trevor Schoonrad and Cassie Conway. I also love yoga with Joshua Leclair.

June 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Great health club in central London

f you’re looking for a great health club, then Third Space Tower Bridge would be ideal to join with fantastic facilities. Worth noting welcoming Concierge and friendly staff. A large range of classes and great instructors. The changing rooms and spa area are kept clean and tidy.

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Best SPACE I've ever experienced

I cannot recommend Third Space Canary Wharf enough. It has genuinly changed my life and how I see training, progress and recovery. Third Space is a gym (I wouldn't even call it that given how it compares to other 'gyms') like no other! The facilities: from top machines to recovery boots to spa spaces... you name it. The amount, variety, structure and QUALITY of the classes available. The staff, from those at reception to the instructors... what a warm and inclusive atmosphere they create. The instructors/coaches (I've mentioned it already but they need a separate point) - the quality, passion, dedication, motivation and inspiration they show is unbelievable. I've become such a better athlete because of them. Special shout out to Kerys Borg - what a woman, what a positive, inspirational and knowledgeable coach, what an athlete herself!! Thanks Third Space for having created and continue to create this wonderful space for our minds and bodies!

June 12, 2026
Unprompted review
Rated 3 out of 5 stars

I really enjoy the space

I really enjoy the space, equipment and particularly the reformer pilates classes. When I first joined in October 2025 the pilates instructors were amazing. But recently following the constant change of instructors it seems the level has to gone down I expect the highest level for the price payed and for having no pool like the other clubs. I wonder if the good instructors went to the new club in Chelsea or what..

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

Third space Richmond is a great gym

Third space Richmond is a great gym. The instructors are all really nice and adapt to suit any injuries if required. The facilities are lovely and it feels a real treat every time I come!

June 10, 2026
Unprompted review
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Rated 1 out of 5 stars

Forced me to pay extra month while I…

Forced me to pay extra month while I decided to cancel while on maternity freeze. The gym itself was ok, but definitely too busy, under constant reconstruction (which made some facilities unavailable)

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great club with fantastic facilities

Third Space Richmond - Great club with fantastic facilities, staff are really well trained give you great guidance on use of equipment. Classes are always well organised and instructors are really motivational. Best gym I've joined in along time. Members are really friendly too, a great community!

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

recommend joining

Have been a member for 4 years and love this club. Although small, the classes are good and there’s a fantastic community feeling.

June 3, 2026
Unprompted review

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