Third Space London Reviews 

1,319
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 524 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff as friendly, professional, and highly trained, contributing to a welcoming atmosphere. The facilities are frequently praised for being luxurious, impeccably clean, and top-notch, featuring excellent equipment, diverse classes, and appealing spa and recovery areas. However, some people mentioned issues with overcrowding during peak times, impacting their ability to fully utilize the amenities. Additionally, a few reviewers were dissatisfied with declining service standards and the lack of compensation for facility closures due to maintenance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Facilities

Consumers find facilities to be positive, with many reviewers describing them as spacious, top-notch, clean,... See more

Quality

Users describe positive interactions with quality, consistently praising the high standard of facilities,... See more

Location

Reviewers mention positive feedback about location, often highlighting the convenience and quality of various... See more

User experience

Clients share positive opinions on user experience, highlighting the exceptional classes, equipment, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Third Space Richmond - Great club with fantastic facilities, staff are really well trained give you great guidance on use of equipment. Classes are always well organised and instructors are really m... See more

Rated 5 out of 5 stars

Very good gym. Gym floor has lot of space, natural light and very decent equipment. Level of busyness in mornings is just right - not empty, not crowded. Hope they keep it that way! Reformer Pi... See more

Rated 5 out of 5 stars

Variety of all possible classes (including reformer Pilates) in very convenient times. Incredibly clean and stylish. That’s what premium fitness experience should feel like. Can get a little busy in p... See more

Rated 5 out of 5 stars

This is an amazing club. High quality and varied classes with really motivating instructors. All the staff are friendly who work there. The cleanliness surpasses any gym I’ve been to before. Th... See more


Company details

  1. Fitness and Nutrition Service

Written by the company

London’s luxury health clubs; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(1,319)

520 reviews in the last 12 months

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Rated 5 out of 5 stars

All around great gym

I love this gym, I’ve been a member for over a year and I always enjoy going to the club. The teachers are fantastic, my favorite Pilates classes are with Trevor Schoonrad and Cassie Conway. I also love yoga with Joshua Leclair.

June 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great health club in central London

f you’re looking for a great health club, then Third Space Tower Bridge would be ideal to join with fantastic facilities. Worth noting welcoming Concierge and friendly staff. A large range of classes and great instructors. The changing rooms and spa area are kept clean and tidy.

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Best SPACE I've ever experienced

I cannot recommend Third Space Canary Wharf enough. It has genuinly changed my life and how I see training, progress and recovery. Third Space is a gym (I wouldn't even call it that given how it compares to other 'gyms') like no other! The facilities: from top machines to recovery boots to spa spaces... you name it. The amount, variety, structure and QUALITY of the classes available. The staff, from those at reception to the instructors... what a warm and inclusive atmosphere they create. The instructors/coaches (I've mentioned it already but they need a separate point) - the quality, passion, dedication, motivation and inspiration they show is unbelievable. I've become such a better athlete because of them. Special shout out to Kerys Borg - what a woman, what a positive, inspirational and knowledgeable coach, what an athlete herself!! Thanks Third Space for having created and continue to create this wonderful space for our minds and bodies!

June 12, 2026
Unprompted review
Rated 3 out of 5 stars

I really enjoy the space

I really enjoy the space, equipment and particularly the reformer pilates classes. When I first joined in October 2025 the pilates instructors were amazing. But recently following the constant change of instructors it seems the level has to gone down I expect the highest level for the price payed and for having no pool like the other clubs. I wonder if the good instructors went to the new club in Chelsea or what..

January 31, 2026
Unprompted review
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Rated 5 out of 5 stars

Third space Richmond is a great gym

Third space Richmond is a great gym. The instructors are all really nice and adapt to suit any injuries if required. The facilities are lovely and it feels a real treat every time I come!

June 10, 2026
Unprompted review
Rated 1 out of 5 stars

Forced me to pay extra month while I…

Forced me to pay extra month while I decided to cancel while on maternity freeze. The gym itself was ok, but definitely too busy, under constant reconstruction (which made some facilities unavailable)

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great club with fantastic facilities

Third Space Richmond - Great club with fantastic facilities, staff are really well trained give you great guidance on use of equipment. Classes are always well organised and instructors are really motivational. Best gym I've joined in along time. Members are really friendly too, a great community!

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

recommend joining

Have been a member for 4 years and love this club. Although small, the classes are good and there’s a fantastic community feeling.

June 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Absolutely love Third Space Mayfair

Absolutely love Third Space Mayfair. Fantastic classes, brilliant instructors, spotless facilities and a great atmosphere. It makes staying active genuinely enjoyable. Highly recommended. Olga Ch

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

One month in

One month in, so happy we joined.
Prefer to think of Third space as more of a Club, than just a gym, the ambience is fantastic!

June 1, 2026
Unprompted review
Rated 2 out of 5 stars

265 per month for 1/2 of the contracted facilities

Paying £265 per month for a “premium” gym only to discover that when a major facility closes for weeks, members are simply told to accept it and move on.

Third Space Battersea has closed its swimming pool for an extended period due to maintenance works. I completely understand maintenance has to happen. That was never the issue.

The issue is the complete refusal to offer any goodwill adjustment, partial refund or account credit whatsoever, despite the pool being a key part of the membership many people specifically joined for.

I raised the matter politely and reasonably through their complaints process and was repeatedly referred to their terms and conditions. Interestingly though, management later admitted compensation is discretionary, meaning they can compensate members if they choose to, they are simply choosing not to here.

The alternative offered was to travel to Wimbledon or Tower Bridge instead. That may sound reasonable on paper, but for members who joined Battersea specifically, this means extra travel time, inconvenience and additional cost, while still paying full premium membership fees.

What disappointed me most was the attitude throughout the process. There seems to be an assumption that members paying extremely high monthly fees will simply absorb reduced services without question.

For a luxury gym brand that markets itself heavily on member experience and premium service, the handling of this situation has been incredibly poor.

Facilities are good, but when problems arise, members appear to be taken for granted.

May 25, 2026
Unprompted review
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Rated 5 out of 5 stars

Outstanding

Joining Third Space Richmond has been an exceptional experience from the very first visit. The club is beautifully maintained, thoughtfully designed, and has an atmosphere that strikes the perfect balance between energising and welcoming.

The facilities are outstanding, the staff are consistently warm and professional, and the overall environment makes it incredibly easy to stay motivated. Third Space Richmond has set a new standard for what a gym experience should feel like.

I want to highlight Alanna, who made the entire joining process seamless and genuinely welcoming; her approach set the tone for everything that followed. And a huge thank you to Kavan, whose PT sessions have completely reshaped how I train. His structure, guidance and attention to detail have already made a noticeable difference, and I find myself looking forward to every session.

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

In the heart of Richmond is this…

In the heart of Richmond is this fabulous space.
Well equipped gym with up to date machinery, great classes, clean spa & changing rooms. All the facilities are top notch!
Big shout out to the hard working Team who keep the Club immaculate all the time every day.

May 25, 2026
Unprompted review
Rated 5 out of 5 stars

Third Space Canary Wharf is the best…

Third Space Canary Wharf is the best gym in Canary Wharf and honestly one of the best gyms in the world. 🌎❤️🤲🏻🙏🏻♾️ I truly love this gym so much. The facilities are amazing always clean, modern, luxurious, and high quality. The atmosphere is fantastic and always motivates me every time I visit.

The customer service is outstanding, and all the staff are friendly, welcoming, professional, and incredibly helpful. The classes, equipment, and overall experience are exceptional. Thank you to the whole team at Third Space Canary Wharf for consistently providing such an amazing experience. I genuinely appreciate everything you do.”

May 25, 2026
Unprompted review
Rated 5 out of 5 stars

The Best in Class in London’s Luxury Gym Market

Third Space’s latest offering at the Whiteley is the jewel in their crown.

As an upscale gym it ticks all the boxes for what I’d expect…and at £290 a month, it is exceptionally good value for money.

Over the past decade or so, I have been a member of many of the fitness clubs in London that fall within the “luxury” bracket - and with some costing significantly more. And by comparison, Third Space at the Whiteley is way ahead in every aspect.

The personal trainers are amongst the most knowledgeable that I’ve come across. Maddie has been exceptionally helpful and supportive in my fitness journey.

There is an array of classes to satisfy the demands of members at every level, and with diverse fitness interests.

The front desk/concierge staff are literally at five star hotel standard. A special thank you to Michael, Atlanta and Harry who have all been swift to respond to questions and requests, and are always attentive to detail.

May 21, 2026
Unprompted review
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Rated 1 out of 5 stars

Disgusting upselling approach

Wanted to start a membership there so booked a tour. They called me and started intrusively asking investigative questions, where I work, what I do, where I live and such.

Upon some research, found out they do this so they can better upsell stuff. Disgusting that they see customers as money cows they can milk.

I was already interested in your gym, all you did through this is raise red flags and make me walk away.

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

I have recently joined Third Space…

I have recently joined Third Space Richmond and now I think I spend more time there then I do at home. The club is always beautifully clean, you are always welcomed with a friendly smile from the concierge team and the instructors are always positive and happy to see you.

Special shout out to Sally O’Sullivan! Her expertise and knowledge combined with her encouraging and supportive words made the (really hard) class really enjoyable. Fitness spaces can feel really overwhelming and intimating at times but the team at TS remove that feeling and create a really inclusive and supportive atmosphere. Thank you to you all!

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

I have been a member since opening

I have been a member since the Wimbledon club opened as I love coming to the gym. Staff on reception are always s friendly particularly Constantine , staff on the coffee bar and all the the various teachers who run the classes particularly Tyler, Caroline, Giselle, Jenny and Calista- the teachers are supportive, encouraging and welcoming of all abilities

May 17, 2026
Unprompted review

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