I’ve never been someone who’s been able to stick with exercise. I’ve always been pretty faddish — I’d find something I loved, throw myself into it for a couple of months and then inevitably give up.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
London’s luxury health clubs; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own.
Contact info
More London Riverside 2b, SE1 2AP, London, United Kingdom
- contact@thirdspace.london
- www.thirdspace.london
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 18% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love the sound bath classes as part…
I love the sound bath classes as part of my self care routine
The facilities are excellent
The facilities are excellent, everything feels very well maintained, and the staff are always friendly and helpful. A great club overall and definitely one I’d recommend.
Nice staff
Nice staff, variety of classes for every level. Very clean changing rooms and showers.
Third Space at The Whiteley is a great…
Third Space at The Whiteley is a great gym with lots of natural light and loads of equipment and classes. Maddie is a wonderful PT, she switches up sessions to keep me engaged and is focused on helping me to achieve my fitness goals.
Unfair cancellation terms and lack of transparency
I am extremely disappointed with my experience with Third Space, particularly with Amy and Elijah. When I joined, this extremely important cancellation condition was not explained to me at all during the sales process. I was sold the membership over the phone, where I was not given a proper opportunity to review the contract or understand that I apparently had to give notice almost two months in advance.
I cancelled three weeks before the end of my membership, yet I am now being told that I owe a further £285 for another month. I consider this completely unreasonable and believe that such a significant contractual restriction should be clearly brought to a customer’s attention before they commit.
I work in the legal sector and find the way this was handled particularly concerning. I have already reported the matter to the Competition and Markets Authority and Trading Standards, and I am also intending to raise it with my MP.
This experience has seriously undermined my trust in Third Space and, frankly, the way this cancellation process is handled feels extremely unfair to consumers.
An escape from reality
I’ve never been someone who’s been able to stick with exercise. I’ve always been pretty faddish — I’d find something I loved, throw myself into it for a couple of months and then inevitably give up.
I’ve now been a member of Third Space Richmond for over a year and, if anything, I’m more in love with it than when I joined. It’s genuinely become my escape from reality and somewhere I actually look forward to going — which is something I never thought I’d say about a gym!
Love Third Space
Love Third Space. Super friendly / professional staff no matter which branch you visit. House keeping are warm and welcoming, other members are considerate. Great facilities, great classes, instructors are professional and considerate - they go at each individuals pace. Hot Yoga is just the perfect therapy after a long day. Gym / showers are consistently clean. Special shoutout to Tyree, Erin, Titi, Sam and Believe at Tower Bridge - always smiling, professional and good company!
Why you should join Third Space Tower Bridge
What first caught my attention about Third Space Tower Bridge was not only its excellent equipment and facilities, including the swimming pool and sauna, but also its incredible location.
Imagine spending a couple of hours working out and relaxing in the sauna. When you finish and step outside, you are greeted by the illuminated Tower Bridge and breathtaking views of the City. Training in such a beautiful, well-equipped gym is already a fantastic experience, but those spectacular views as you leave are truly the cherry on top.
Stay Away from Third Space SPA.
Stay Away from Third Space SPA.
They are so rude. Me and my friend had an appointment, we had to go to hospital for an emergency service due to high bleeding. We were still at the hospital and I called 7-8 hours before spa booking to re-schedule it due to emergency health problem. Receptionist said you can leave your friends and find another friend for spa booking. This is such an amateur people, they do not deserve to be in Canary Wharf - hopefully CWG and QIA management team will deal with the situation. It was happened with Adele.
Third Space Soho is the best gym in London
The vibe at Third Space Soho is highly motivating, with a sophisticated layout, excellent equipment, and a tasteful selection of high-energy music. The staff are always welcoming and attentive, and the instructors are absolute experts. There is an amazing variety of classes tailored to all needs and fitness levels. Overall, Third Space Soho is a top-tier, premium gym experience.
Beautiful boutique-style gym in the…
Beautiful boutique-style gym in the heart of Richmond with upgrades currently underway!
From the warm, friendly and welcoming faces at the Concierge Desk - specifically Tia & Wesley to the motivational instructors teaching in the Mind & Body Studios - Cassie C, Janet S, Diana vH, Chloe AH, Sandy D, Kayla S & Caroline B - what's not to love about this club? Will keep coming back, because I'm worth it!
Went to this gym when I stayed in…
Went to this gym when I stayed in London for a few months. The facilities were nice but sometimes it's hard to do a work out since there are too many people. If you plan to go it will be better if you go during working hours to avoid the crowd.
Exceptional!
Hi! Third Space Battersea is hands down one of the best gyms in London. The staff are incredibly friendly and always go above and beyond, the service is amazing! The equipment is top quality, the facilities are spotless, and the spa area (including pool, sauna, steam room) makes recovery a real treat. There's a wide range of services on offer, and everything feels thoughtfully designed and well-maintained. Highly recommend!
(Can you implement more vegan options in your food offer please)
The service has deteriorated lately
The service has deteriorated lately. They have closed the swimming pool, apply strikes even when you attend the classes and closed the main entrance to studios due to refurbishment work without previous notification. Truly bad service given the fact that they charge over 250 pounds a month. I would not recommend this gym.
Over a decade was spent building a…
Over a decade was spent building a genuine community, and it's sad to see it disappear. Fitness fads come and go, but it's a shame that real combat training, commitment, and the value of a strong community aren't appreciated in the same way.
Seeing what's happened since, has only reinforced that feeling. It's sad to see something with so much potential end up this way.
I love Third Space
I love Third Space, the club is a good all rounder. Whatever you are looking for, it has.
It’s social, it offers elite training, they specialise in all aspects of fitness. Timetables change, so you don’t get stuck in a routine.
Great facilities and a gym
I’m very happy with Third Space and really enjoy being a member. The gym has excellent facilities, and I particularly appreciate the little extras that make the experience feel more premium, especially the spa facilities and the complimentary toiletries such as cleansing toner and deodorant.
I also really like that Third Space is making an effort to engage with its clients and give back to members. The recent Hot Mat Pilates social was a lovely example of this, and it was great to see the team actively asking for feedback and looking for ways to improve the member experience.
My only real criticism is the yearly increase in membership prices. While I appreciate the quality and facilities that come with the membership, the annual price increases can be difficult to justify and are something I would like to see reconsidered.
Overall, I’m very happy with Third Space and feel that they offer a great experience. I especially appreciate that they are listening to their members and making an effort to give back.
Mat pilates
I love attending the mat Pilates classes across all third space gyms, but the hot class is a real treat.
I thought the social event after the class was a really nice thing to do, it allowed me to meet some of the other people attending the class and if they are regulars it helps in making it an even more friendly environment to return to. I think it’s so lovely when you get to chat with people who are in the same sessions on a regular basis. Makes it so much more fun.
Looking forward to more social events such as this one in the future.
Many thanks to the whole Third Space Team
Great experience
I’ve been really impressed with Third Space Richmond. It has a genuinely friendly and inclusive atmosphere, and the staff are consistently welcoming and helpful. The gym and facilities are also exceptionally clean and well maintained.
I usually visit during the day on weekdays and have found it pleasantly uncrowded, which makes working out feel relaxed rather than intimidating. The classes I’ve tried have all been excellent, with great instructors, and the overall standard of the facilities is very high.
A really lovely gym with great staff and a welcoming atmosphere — I’d definitely recommend it.
Loving this place as a second home
Loving this place as a second home. Particularly addicted to Kayla and Cassie’s reformer Pilates and Tyler and Karen’s weight classes are brilliant.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








