Third Space London Reviews 

1,354
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 548 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff and the wonderful variety of high-quality fitness classes that make every single visit truly enjoyable. People also genuinely love the immaculate facilities, noting that the spaces are always exceptionally clean and well-maintained for all members every single day. However, some people mentioned issues with overcrowding, explaining that the club can become extremely busy during peak workout hours during the week. Reviewers also noted that unexpected maintenance problems, such as temporary pool closures, can sometimes disrupt their regular training routine and overall daily experience.

What people talk about most

Staff

Consumers find staff to be exceptionally friendly, welcoming, and knowledgeable across the various clubs.... See more

Facilities

Customers reported high satisfaction with the exceptional facilities, highlighting the top-quality equipment,... See more

Quality

Clients share positive opinions on quality, consistently highlighting the spotless facilities, top-tier... See more

Location

Customers consistently note positive experiences with location, highlighting the beautiful boutique-style... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the wide range of well-maintained... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve never been someone who’s been able to stick with exercise. I’ve always been pretty faddish — I’d find something I loved, throw myself into it for a couple of months and then inevitably give up.... See more

Rated 5 out of 5 stars

Third Space Richmond - Great club with fantastic facilities, staff are really well trained give you great guidance on use of equipment. Classes are always well organised and instructors are really m... See more

Rated 5 out of 5 stars

This is an amazing club. High quality and varied classes with really motivating instructors. All the staff are friendly who work there. The cleanliness surpasses any gym I’ve been to before. Th... See more

Rated 5 out of 5 stars

Very good gym. Gym floor has lot of space, natural light and very decent equipment. Level of busyness in mornings is just right - not empty, not crowded. Hope they keep it that way! Reformer Pi... See more


Company details

  1. Fitness and Nutrition Service

Written by the company

London’s luxury health clubs; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(1,354)

548 reviews in the last 12 months

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Rated 5 out of 5 stars

The facilities are excellent

The facilities are excellent, everything feels very well maintained, and the staff are always friendly and helpful. A great club overall and definitely one I’d recommend.

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

Nice staff

Nice staff, variety of classes for every level. Very clean changing rooms and showers.

September 15, 2026
Unprompted review
Rated 5 out of 5 stars

Third Space at The Whiteley is a great…

Third Space at The Whiteley is a great gym with lots of natural light and loads of equipment and classes. Maddie is a wonderful PT, she switches up sessions to keep me engaged and is focused on helping me to achieve my fitness goals.

September 9, 2026
Unprompted review
Rated 1 out of 5 stars

Unfair cancellation terms and lack of transparency

I am extremely disappointed with my experience with Third Space, particularly with Amy and Elijah. When I joined, this extremely important cancellation condition was not explained to me at all during the sales process. I was sold the membership over the phone, where I was not given a proper opportunity to review the contract or understand that I apparently had to give notice almost two months in advance.

I cancelled three weeks before the end of my membership, yet I am now being told that I owe a further £285 for another month. I consider this completely unreasonable and believe that such a significant contractual restriction should be clearly brought to a customer’s attention before they commit.

I work in the legal sector and find the way this was handled particularly concerning. I have already reported the matter to the Competition and Markets Authority and Trading Standards, and I am also intending to raise it with my MP.

This experience has seriously undermined my trust in Third Space and, frankly, the way this cancellation process is handled feels extremely unfair to consumers.

September 15, 2026
Unprompted review
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Rated 5 out of 5 stars

An escape from reality

I’ve never been someone who’s been able to stick with exercise. I’ve always been pretty faddish — I’d find something I loved, throw myself into it for a couple of months and then inevitably give up.

I’ve now been a member of Third Space Richmond for over a year and, if anything, I’m more in love with it than when I joined. It’s genuinely become my escape from reality and somewhere I actually look forward to going — which is something I never thought I’d say about a gym!

September 13, 2026
Unprompted review
Rated 5 out of 5 stars

Love Third Space

Love Third Space. Super friendly / professional staff no matter which branch you visit. House keeping are warm and welcoming, other members are considerate. Great facilities, great classes, instructors are professional and considerate - they go at each individuals pace. Hot Yoga is just the perfect therapy after a long day. Gym / showers are consistently clean. Special shoutout to Tyree, Erin, Titi, Sam and Believe at Tower Bridge - always smiling, professional and good company!

September 13, 2026
Unprompted review
Rated 5 out of 5 stars

Why you should join Third Space Tower Bridge

What first caught my attention about Third Space Tower Bridge was not only its excellent equipment and facilities, including the swimming pool and sauna, but also its incredible location.

Imagine spending a couple of hours working out and relaxing in the sauna. When you finish and step outside, you are greeted by the illuminated Tower Bridge and breathtaking views of the City. Training in such a beautiful, well-equipped gym is already a fantastic experience, but those spectacular views as you leave are truly the cherry on top.

September 8, 2026
Unprompted review
Rated 1 out of 5 stars

Stay Away from Third Space SPA.

Stay Away from Third Space SPA.

They are so rude. Me and my friend had an appointment, we had to go to hospital for an emergency service due to high bleeding. We were still at the hospital and I called 7-8 hours before spa booking to re-schedule it due to emergency health problem. Receptionist said you can leave your friends and find another friend for spa booking. This is such an amateur people, they do not deserve to be in Canary Wharf - hopefully CWG and QIA management team will deal with the situation. It was happened with Adele.

September 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Third Space Soho is the best gym in London

The vibe at Third Space Soho is highly motivating, with a sophisticated layout, excellent equipment, and a tasteful selection of high-energy music. The staff are always welcoming and attentive, and the instructors are absolute experts. There is an amazing variety of classes tailored to all needs and fitness levels. Overall, Third Space Soho is a top-tier, premium gym experience.

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful boutique-style gym in the…

Beautiful boutique-style gym in the heart of Richmond with upgrades currently underway!
From the warm, friendly and welcoming faces at the Concierge Desk - specifically Tia & Wesley to the motivational instructors teaching in the Mind & Body Studios - Cassie C, Janet S, Diana vH, Chloe AH, Sandy D, Kayla S & Caroline B - what's not to love about this club? Will keep coming back, because I'm worth it!

September 2, 2026
Unprompted review
Rated 3 out of 5 stars

Went to this gym when I stayed in…

Went to this gym when I stayed in London for a few months. The facilities were nice but sometimes it's hard to do a work out since there are too many people. If you plan to go it will be better if you go during working hours to avoid the crowd.

August 31, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional!

Hi! Third Space Battersea is hands down one of the best gyms in London. The staff are incredibly friendly and always go above and beyond, the service is amazing! The equipment is top quality, the facilities are spotless, and the spa area (including pool, sauna, steam room) makes recovery a real treat. There's a wide range of services on offer, and everything feels thoughtfully designed and well-maintained. Highly recommend!
(Can you implement more vegan options in your food offer please)

September 1, 2026
Unprompted review
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Rated 2 out of 5 stars

The service has deteriorated lately

The service has deteriorated lately. They have closed the swimming pool, apply strikes even when you attend the classes and closed the main entrance to studios due to refurbishment work without previous notification. Truly bad service given the fact that they charge over 250 pounds a month. I would not recommend this gym.

August 28, 2026
Unprompted review
Rated 1 out of 5 stars

Over a decade was spent building a…

Over a decade was spent building a genuine community, and it's sad to see it disappear. Fitness fads come and go, but it's a shame that real combat training, commitment, and the value of a strong community aren't appreciated in the same way.
Seeing what's happened since, has only reinforced that feeling. It's sad to see something with so much potential end up this way.

July 26, 2026
Unprompted review
Rated 5 out of 5 stars

I love Third Space

I love Third Space, the club is a good all rounder. Whatever you are looking for, it has.
It’s social, it offers elite training, they specialise in all aspects of fitness. Timetables change, so you don’t get stuck in a routine.

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great facilities and a gym

I’m very happy with Third Space and really enjoy being a member. The gym has excellent facilities, and I particularly appreciate the little extras that make the experience feel more premium, especially the spa facilities and the complimentary toiletries such as cleansing toner and deodorant.

I also really like that Third Space is making an effort to engage with its clients and give back to members. The recent Hot Mat Pilates social was a lovely example of this, and it was great to see the team actively asking for feedback and looking for ways to improve the member experience.

My only real criticism is the yearly increase in membership prices. While I appreciate the quality and facilities that come with the membership, the annual price increases can be difficult to justify and are something I would like to see reconsidered.

Overall, I’m very happy with Third Space and feel that they offer a great experience. I especially appreciate that they are listening to their members and making an effort to give back.

August 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Mat pilates

I love attending the mat Pilates classes across all third space gyms, but the hot class is a real treat.
I thought the social event after the class was a really nice thing to do, it allowed me to meet some of the other people attending the class and if they are regulars it helps in making it an even more friendly environment to return to. I think it’s so lovely when you get to chat with people who are in the same sessions on a regular basis. Makes it so much more fun.
Looking forward to more social events such as this one in the future.
Many thanks to the whole Third Space Team

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

I’ve been really impressed with Third Space Richmond. It has a genuinely friendly and inclusive atmosphere, and the staff are consistently welcoming and helpful. The gym and facilities are also exceptionally clean and well maintained.

I usually visit during the day on weekdays and have found it pleasantly uncrowded, which makes working out feel relaxed rather than intimidating. The classes I’ve tried have all been excellent, with great instructors, and the overall standard of the facilities is very high.

A really lovely gym with great staff and a welcoming atmosphere — I’d definitely recommend it.

August 21, 2026
Unprompted review

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