Third Space London Reviews 

1,332
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 532 reviews, reviewers overwhelmingly had a great experience with this company. Members frequently praise the top-notch facilities, noting that the gym spaces are exceptionally clean, beautifully designed, and equipped with modern machinery. Customers also appreciate the staff, describing the instructors and team members as friendly, professional, and motivating during classes. However, some people mentioned that certain club locations become extremely overcrowded and busy during peak workout hours. Others also noted frustration regarding extended closures of amenities and swimming pools without receiving adequate communication or compensation. A few reviewers additionally felt that the atmosphere can feel less personal when staff members appear disengaged at times.

What people talk about most

Staff

Customers report a consistently positive experience with staff, highlighting the exceptional professionalism... See more

Facilities

Reviewers mention positive feedback about facilities, describing them as top-notch, luxurious, and... See more

Quality

People report positive experiences with quality, highlighting that the facilities are amazing, always clean,... See more

Location

Consumers find the location to be exceptionally positive, describing it as sitting in a perfect spot that... See more

User experience

Customers consistently note positive experiences with user experience, highlighting exceptional facilities,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Third Space Richmond - Great club with fantastic facilities, staff are really well trained give you great guidance on use of equipment. Classes are always well organised and instructors are really m... See more

Rated 5 out of 5 stars

Loving the variety and number of classes available at the Richmond club, which have helped transform my levels of fitness. The instructors are without fail, exceptional. From experts in weights to sou... See more

Rated 5 out of 5 stars

Very good gym. Gym floor has lot of space, natural light and very decent equipment. Level of busyness in mornings is just right - not empty, not crowded. Hope they keep it that way! Reformer Pi... See more

Rated 5 out of 5 stars

This is an amazing club. High quality and varied classes with really motivating instructors. All the staff are friendly who work there. The cleanliness surpasses any gym I’ve been to before. Th... See more


Company details

  1. Fitness and Nutrition Service

Written by the company

London’s luxury health clubs; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 23% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(1,332)

533 reviews in the last 12 months

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Rated 1 out of 5 stars

One guy at the front desk is extremely…

One guy at the front desk is extremely rude, curt and dismissive.

Also their cancellation policy is that you have to give a full month, no matter the circumstances, I found out recently I have to move out the country and still they're making me pay an extra month because I'm a few days late on their 1 month notice.

With premium prices should come premium customer service, the lack of flexibility is baffling and reeks of predatory cash grabbing.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Alahna is the best

Alahna is the best! She always put a lot of effort curating her playlists and organising socials to cultivate a beautiful community of likeminded fitness enthusiasts.

February 1, 2026
Unprompted review
Rated 3 out of 5 stars

No shake and no vibes

It was good but the class is a bit too serious, as a social you’d expect more of a vibe / pop music. Also it was advertised a free shake / social and I travelled to a different gym for this only to be told there wasn’t a shake.

February 1, 2026
Unprompted review
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Rated 5 out of 5 stars

The best London gym by a mile

Nothing else compares to Third Space - the team, the facilitates, its never too overcrowded, the spa areas are perfect for recovery. Expensive, but worth the investment if you use it for all the services

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Third Space Canary Wharf

The most incredible gym ever. Every single aspect of fitness is covered here with the most incredible instructors (Melanie covered a few Pilates classes and she was incredible, gavin, sally, gabby, josh just a few honourable mentions) The concierge team are so welcoming and lovely, the housekeeping staff are so polite and always happy to help! Would highly recommend

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing gym

Amazing gym with seemingly endless selection of classes. Always very clean and great variety of class content, many sites across London. Super helpful and knowledgeable staff.

February 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Having been a member for 16 years

Having been a member for 16 years, TTS never fails to disappoint! Whether it’s the high quality facilities to train or relax in, or the top of the range trainers in the group ex classes, I always come away feeling positive after my daily sesh! Long may it continue! Thank you team TTS!

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

I love Third Space Islington!

I love Third Space Islington! From the sparkling clean gym and super friendly cleaners to the lovely people on reception (Sally, Hatita, Michaela, Rita and Gus), and all the amazing class staff - Teresa, Lou, Randal, Joe, Stephanie, Peace and Kristian! Cant imagine my week without them all!! Thank you! :)

January 31, 2026
Unprompted review
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Rated 5 out of 5 stars

Third Space Clapham is a fantastic…

Third Space Clapham is a fantastic club. I use it mainly for the classes all of which I really enjoy, there is a great mixture on the timetable and lots of reformer Pilates classes too. All the coaches and staff are great and the changing rooms are maintained to an incredible clean standard!

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

Modern

Modern, light and clean gym with abundance of classes and all the equipment one can think of.

January 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Third Space Soho

A real third space for me between home and work. Excellent and regularly changing classes and a very useful app, which allows me to continue workouts when on the road, through a great catalogue of recorded sessions. Soho has been my home club for 15 years now and counting

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Third Space does everything so well

Third Space does everything so well. To list just a few: -Across the board, the instructors are excellent. Classes start and end bang on time. If a class is cancelled (once or twice in my >1 year experience of going an average of 5x a week), they have offered something from the food bar as compensation. It's nice to have a place value my time. -It's clean! And cleaning staff are as professional as the rest of the team. Everything works. -Feedback and inquiries are acted upon promptly. -Overall, a great place that makes you feel good about being there.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional gym - like a second home

Exceptional gym! Feels more like a second home than a gym. The third space team are wonderful, equipment is excellent and the classes are great. The changing rooms have everything (and more) that you need so you leave in a high vs. rushed / stressed. This gym is slightly less busy than some of the other third space gyms which really adds to its luxury feel. Hard to not be there each day!

January 27, 2026
Unprompted review

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