They are really good and have a lot of options to choose from. At least for entry levels. I am really satisfied with them as a company and really appreciate how fast they were to solve an issue I had... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Iv ordered from this company previously without any problems. This purchase was trouble free and very easy to navigate around there web site. Iv always found the items to be of good quality. Iv decide... See more
Company replied
Been using these guys for literally decades, mostly guitar stuff, but some drum stuff too. One of the best companies I have ever dealt with. Great prices, fast delivery, the customer service is u... See more
Company replied
Always the best selection, very friendly and knowledgeable staff, ordering is simple and fast, and Thomann is quick to get your order dispatched. When I need gear, instruments, or accessories, it's th... See more
Company replied
Company details
About Thomann Music
Written by the company
Thomann – Music Is Our Passion: Thomann in Treppendorf ist mit rund 1.500 Mitarbeitern und über 17 Millionen Kunden Europas größter Musikalienhändler.
Das Familienunternehmen vertreibt nicht nur Instrumente und Zubehör aller Art. Auch Lichtanlagen, Bühnen- und Studiotechnik sowie eine Vielzahl an Ausrüstung für Video-Producer, Creator, Podcaster und Online-Streamer gehört zu Thomanns Line-up. Der kundenfreundliche Online-Shop umfasst mehr als 110.000 Artikel.
Die Thomann-Verkaufsberater der insgesamt 13 Fachabteilungen sowie die Muttersprachler aus 18 Nationen im firmeneigenen Call-Center sind größtenteils Musiker und betreuen mit dieser Leidenschaft und fundiertem Wissen Kunden aus aller Welt. All diese Faktoren unterstreichen Thomanns Position in der Branche als Marktführer.
Thomann - Music Is Our Passion: Thomann is Europe's largest music retailer with 1,500 employees and over 17 million customers.
The family-owned company not only sells instruments and accessories of all kinds but also offers lighting systems, stage and studio gear, as well as equipment for video producers, podcasters, and online streamers. The online shop features more than 110,000 items.
The Thomann sales consultants in 13 specialized departments, along with native speakers from 30 different countries in the company's call center, are mostly musicians themselves. With their passion and extensive knowledge, they provide support to customers worldwide. All these factors highlight Thomann's position as the industry leader.
Contact info
Hans-Thomann-Str. 1, 96138, Burgebrach, Germany
- +499546922366
- info@thomann.de
- www.thomann.de
4.1
Great
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thomann is an amazing store
Thomann is an amazing store. Their customer support is second to none.
May 7, 2026
Unprompted review
Reply from Thomann Music
Hey Manolis!
That’s music to our ears! Our support team loves keeping every customer in perfect harmony, from first click to final encore. Thanks for the amazing words!
Your Thomann Team
Advertisement
I have ordered on an on and off basis…
I have ordered on an on and off basis from Thomann for 2 decades and they are a consistently consistent business which in today’s world where companies tend to run out of steam as their business model degrades. But definitely not Thomann. Their prices are great, their website easy is and they offer unbiased help from people who thoroughly know their business. Their shipping and delivery is second to none! that’s quite a significant accolade by me as I live in an offshore location in the British Isles. Overall? Thomann = consistency 100%.
May 7, 2026
Unprompted review
Reply from Thomann Music
Hello P D'Aney!
Two decades of orders? That’s not just loyalty, that’s a full greatest hits collection!
Thank you for the incredible words. We’re proud to keep the rhythm steady year after year: fair prices, knowledgeable support, smooth shipping, and no off-key surprises, even out to the British Isles!
“Consistently consistent” might be the most beautifully repetitive chorus we’ve ever heard: Thanks for keeping us on repeat for all these years!
Your Thomann Team
Always excellent
Always excellent quality goods and service.
Any queries or questions get immediate response.
May 7, 2026
Unprompted review
Reply from Thomann Music
Hi Owen!
Thanks a lot! Quality gear, quick replies, and service that stays in tune: that’s the rhythm we aim for every day.
Your Thomann Team
Good products at sensible prices
Good products at sensible prices. Rapid delivery. There was a problem with one of the items (packet of strings) that had unfortunately slipped below another heavier item in the package and become crushed / bent - the customer services response was excellent and a replacement quickly arranged.
April 7, 2026
Unprompted review
Reply from Thomann Music
Hey T Blacking!
Thanks for the kind words! We’re glad the whole order hit the right tempo: sensible prices, speedy delivery, and customer service ready for a quick remix when those strings got a little too “heavy metal” in the box.
Happy we could get a fresh set on the road to you without missing a beat!
Your Thomann Team
The best shop for guitar products.
I'm in the UK and use them from here. They're by far the best company I've bought guitar stuff from, their customer service is always superb and they're still cheaper than buying from the UK.
Special thanks to customer service who went above and beyond.
May 11, 2026
Unprompted review
Reply from Thomann Music
We’re delighted to hear Thomann keeps striking the right chord all the way from Germany to the UK. Great prices, smooth service, and guitar gear galore… that’s the kind of riff we love to play.
And a big shout-out to our Customer Service for going full guitar hero mode and turning the amp up to 11!
Thanks for Rockin' with us Joseph!
Your Thomann Team
Advertisement
Thomann are always excellent in every…
Thomann are always excellent in every respect
May 6, 2026
Unprompted review
Reply from Thomann Music
That’s the kind of review that deserves a standing ovation. We’ll keep tuning every part of the experience to stay right on key. Thanks for the amazing support Ronald!
Your Thomann Team
The Thomann store is always the best
The Thomann store is always the best in Europe and offers almost always the lowest prices. Good service and state of the art E-business!
May 6, 2026
Unprompted review
Reply from Thomann Music
Hello Olle Thoors of Sweden!
Thanks a lot for the fantastic feedback! We’re doing our best to keep the whole show in tune; sharp prices, smooth service, and an online experience that runs like a perfectly synced drum machine. Being called one of Europe’s best? That’s a chart-topper in our book!
Your Thomann Nordic Team
Thomann to the rescue
Excellent choice, user friendly interface, multiple payment options. Can't ask for much more.
May 6, 2026
Unprompted review
Reply from Thomann Music
Hi Milind!
Always happy to jump in for the encore. Great choice, smooth clicks, and payment options playing nicely together - that’s the Thomann rescue rhythm!
Your Thomann Team
Reply from Thomann Music
Hey Simon!
Smooth, secure, and right on rhythm. Glad the app kept your shopping experience easy from first tap to final chord!
Your Thomann Team
Advertisement
Easy to use
Really easy to order even though I didn't have an account. Great price and I have been shopping around for weeks. My first bass so I wanted it to be right
May 5, 2026
Unprompted review
Reply from Thomann Music
Hey Michele!
Nice one! Like finding the perfect drop at Creamfields, everything just clicked - smooth order, great price, and your first bass ready to groove. Welcome to the club!
Your Thomann Team
Be careful with Thomann Spain and the delivery company they hire
Really poor experience with the purchase of the electric guitar for my kid.
Thomann Spain used UPS-SPAIN to deliver the guitar. Even though we selected the package to be delivered to us (and only to us), the UPS-SPAIN delivery man, hanged the guitar wherever he wanted to, only indicating in their web page that the guitar was delivered in our CITY.
Both Thomann Spain and UPS-SPAIN did not solve the problem. After 4 hours, they finally updated their page indicating a last name of somebody in our city.
After 6 hours, they updated again their page indicating the street. That's it. No number. No name.
We requested help from Thomann Spain and they informed us in a really rude way that the delivery company was not their problem, even though we requested and paid for 24 hours delivery.
We won't buy the next guitar in Thomann Spain. No efficiency and no professionals working there.
PS: the package was broken in 3 places. Thomann assumed no consecuences at all.
January 26, 2026
Unprompted review
Reply from Thomann Music
Dear Ms. González,
We’re very sorry to hear about your experience and understand how frustrating and concerning this situation must have been.
We aim to ensure that all deliveries are handled reliably and that parcels are handed over correctly. When delivery issues occur, we work with the courier to investigate and resolve the matter. We regret that this was not handled to your satisfaction and that the communication you received added to your frustration.
If you would like us to review this case further, please contact us directly with your order details at reviews@thomann.de, so we can investigate this in more detail and assist you.
Your Thomann Team
Top of the go to shops
Great customer service. Amazing support through the buying process, great prices. Good discounts and very good support in case of issues or device breakage.
December 8, 2025
Unprompted review
Reply from Thomann Music
Hi Hi Bartlomiej!
Sounds like we’ve become your go-to backstage crew, keeping the prices tight, the support in tune, and the fixes on tempo when things need a little repair solo.
Thanks for putting your trust in us!
Your Thomann Team
I would like to sincerely thank the…
I would like to sincerely thank the team at for their outstanding service and support.
I am extremely satisfied with the way this company operates. Everything is handled professionally, communication is clear, and you are constantly kept informed throughout the entire process.
Of course, with technical equipment and electronics, issues can sometimes happen. In my case, it concerned my Harley Benton 15W tube amp. After thorough investigation, it turned out that the amplifier itself was working perfectly and the issue was actually caused by my own pedalboard setup. Mistakes happen, and I truly appreciate the way Thomann handled the situation.
What impressed me the most was the dedication of their technical team. They went above and beyond to investigate the problem carefully, providing feedback through videos and emails. I have honestly never felt this involved or well-supported during a customer service experience before.
Everything was returned to me in perfect working condition and packaged with great care. Their professionalism and customer support have increased my trust in Thomann even more than before.
Top guys — thank you again, and I wish the entire team continued success in the future.
Best regards,
Eddy
May 3, 2026
Unprompted review
Reply from Thomann Music
Thanks so much, Eddy - what a brilliant review!
We’re really glad this one ended up less “mystery distortion track” and more clean signal, full harmony. It sounds like your Harley Benton amp was innocent all along, just patiently waiting while the pedalboard decided to improvise a little jazz fusion moment of its own.
Big respect to our tech team for staying on the case like a persistent bassline; videos, emails, full investigation mode, no skipped beats. And even happier to hear everything came back to you safe, sound, and ready to play its part in the mix again.
Thanks for the trust and the kind words, we’ll keep tuning things behind the scenes so your setup can keep making the music, not the mystery.
Your Thomann Team
Advertisement
i love Thomann
i love Thomann. i ordered sound stuff here over than 15k euro and had no problems at all.
May 2, 2026
Unprompted review
Reply from Thomann Music
Hey Alexander!
That’s a serious session budget with smooth, problem-free gear... that's music to our ears. Thanks for trusting us to keep your setup in perfect harmony!
Your Thomann Team
Huge selection of gear on the site
Huge selection of gear on the site, got a good deal on guitar set up for my son’s birthday. Shipping to Ireland was slow, but otherwise all good
April 28, 2026
Unprompted review
Reply from Thomann Music
Hi Josheph!
Sounds like a full-on ♪♪Happy Birthday to you♪♪ moment, Stevie Wonder style. Our gear brought the party, even if the trip to Ireland took a few extra beats. Glad it all hit the right note in the end!
Your Thomann Team
Easy to use web site
Easy to use web site. Easy checkout. Delivery time good
May 1, 2026
Unprompted review
Reply from Thomann Music
Smooth clicks, quick checkout, and delivery right on cue. Sounds like everything stayed perfectly in tempo - just how we like it!
Rock on Malc!
Your Thomann Team
Very happy with the service provided by…
Very happy with the service provided by Thomann. I purchased a PA speaker based only on online reviews. Upon receiving speaker and testing it, it wasn't what I wanted. I requested a refund and the process was excellent. Shop with confidence. I will certainly buy from Thomann again.
April 30, 2026
Unprompted review
Reply from Thomann Music
Hey there Simon!
Thanks for sharing! Buying by reviews can feel like a blind jam, so we’re glad the return hit a smooth encore. No drama, just good service - we’ll be here ready for your next set!
Your Thomann Team
Advertisement
Beware!!
Beware! Would never trust this company. Bought a speaker - was blowing so sent it back. Said they 'tested' it and it was fine so they sent it back to me. It was still faulty. So I sent a video showing the issue. They rejected it and declined a return, said they would offer me a portion of a refund despite it being completely unusable! I declined, but they refused to take it back and now it's just sitting in the conservatory gathering dust.
April 30, 2026
Unprompted review
Reply from Thomann Music
Dear Customer,
We’re sorry to hear about your experience and understand your frustration regarding the repeated issues with your speaker.
In such cases, items are inspected to determine whether a fault can be replicated, as this is necessary to assess eligibility for warranty resolution. We regret that our assessment did not align with your expectations and that the situation remains unresolved from your perspective.
As we are unable to review specific case details via a public platform, we kindly ask you to contact us directly at reviews@thomann.de with your customer number so we can re-examine your case and assist you further.
Your Thomann Team
Poor experience
Poor experience. Many better options available online and better prices. Customer service is poor and unhelpful in my case. Why bother with a big company when you can have personal assistance from another. Avoid.
March 23, 2026
Unprompted review
Reply from Thomann Music
Good Afternoon,
We’re sorry to hear that your experience with our service did not meet your expectations and that you felt unsupported in your case.
We aim to provide helpful and reliable customer support for all enquiries, and it’s disappointing to learn that this was not your experience. Your comments will be shared with our team as part of our ongoing efforts to improve both service quality and communication.
Your Thomann Team
Poor service and support
Virtually non-existent communication between this company and the customer.
I registered an account there and bought a fairly high-end guitar, but for days they didn’t even bother to let me know they and their system weren’t planning on fulfilling my order. I had to repeatedly reach out to eventually find that out.
Thankfully I paid by card so at least no money back issues. Although judging by horror stories with faulty goods here, perhaps it’s a blessing I’m not a Thomann customer after all.
I recommend not being tempted by their undercutting prices and buying from more reputable vendors that treat their customers more personally.
April 27, 2026
Unprompted review
Reply from Thomann Music
Dear Jacob,
Thank you for your feedback. We’re sorry to hear about your experience and that the communication regarding your order did not meet expectations.
In some cases, orders may be delayed or cancelled due to supplier delays and or availability, and we understand that clearer and earlier communication in these situations is important.
When an order is placed using credit card, PayPal, or AmazonPay, the payment is initially only reserved, not charged. The amount is only captured once the order is shipped. Further details regarding this can be found on our website.
We regret that this situation caused frustration and appreciate you taking the time to share your feedback.
Your Thomann Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.