Thomas and Thomas Solicitors Limited Reviews 

151
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the professionalism, helpfulness, and responsiveness of the staff, often commending specific team members for their excellent communication and guidance. Many people appreciate the quick and thorough service, noting that the company goes above and beyond to provide tailored support and make complex processes, such as selling or buying a home, stress-free. Reviewers frequently mention the exceptional customer service, praising the team's ability to keep them informed, respond promptly to inquiries, and offer sensible advice. However, some people were dissatisfied with the service, experiencing last-minute letdowns that caused stress and left them without alternative legal assistance.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, efficiency, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting excellent communication, quick... See more

Response time

Users describe positive interactions with response times, with many customers highlighting prompt replies to... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the exceptional communication and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the process smooth, painless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just sold our flat through Thomas and Thomas and would highly recommend their services. We had Laura and she and her team were very professional, were great communicators, kept us up to date w... See more

Rated 5 out of 5 stars

My wife and I have both used THOMAS AND THOMAS Solicitors to deal with our parents wills. We have found them extremely professional and courteous and very understanding during these difficult times.... See more

Rated 5 out of 5 stars

Could not recommend enough! T&T have been incredibly quick, thorough and responsive. They have helped us with both our sale and purchase and we could not have had a better experience. Being able to... See more

Rated 5 out of 5 stars

We have had professional personal advice and guidance selling our family home with Thomas and Thomas from day one. We really can't thank them enough for taking such good care of us along the way. It w... See more


Company details

Information provided by various external sources

We are a friendly and professional firm providing all our clients with an efficient and reliable service. Since we established in 2008 we have created a local client base together with providing a service to our clients who live a distance away. We p...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

151 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(151)

48 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Great experience with T&T when buying our first home, Jess was always so friendly ,helpful and efficient with dealing with any queries we had and always kept us up to date with the progress of our sale. Would definitely recommend thomas and thomas.

August 30, 2025
Unprompted review
Rated 4 out of 5 stars

Incredible work

The national wait limit for buying a home is 8 -12 weeks and me and my partner completed in 7! I honestly couldn’t thank Thomas and Thomas solicitors enough for all the help they have given me and my partner, they were quick with answering phone calls and emails if we had any inquiries. Me and my partner thank you all! ☺️

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

A big thank you to Emma and the whole…

A big thank you to Emma and the whole team. I had a particularly challenging sale, as well as the purchase of my new home, and Emma guided me through both with patience, professionalism, and a reassuringly calm approach.

Emma was thoughtful and knowledgable, taking time to explain things clearly and helping me to navigate some difficult moments along the way.

I’m very grateful for all the support and wouldn’t hesitate to recommend Emma and the team in Maesteg to anyone buying or selling.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

My first time buying a house and did…

My first time buying a house and did not realise how manic it could be, but Alun and team made it so very easy I just sat back and let them do what they do best . Any time I emailed them the reply always came back very soon after, it was like they were just sitting there just waiting got my email and every question I asked was explained clearly to me, I really hope I don’t go through all this house business again but if I do I’ll contact Thomas& Thomas to take care of things for me.

June 9, 2026
Unprompted review
Rated 4 out of 5 stars

First house buying

There was a little error at the start but after team Beverly took over my house buying case Everythink went as it should I think keeping the client a little more updated would be beneficial but allways responded to my emails explained everything I needed to know. Overall really good went smooth with no problems

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Got through our side of the home buying process extremely quickly. Highly recommended

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended conveyancing service

I am very happy to recommend Thomas and Thomas without hesitation. I engaged Laura Matthews for the sale of my apartment in Weston super Mare and I was highly impressed. I was kept informed of progress at all times, communication was clear and timely, and responses to my queries were answered swiftly. The team took a 'contract ready' approach to the sale, and once I had accepted my buyer's offer, our side was ready to exchange contracts 3 weeks later.
The sale took several more weeks to complete due only to more time needed by the buyer. I intend to buy another property soon and will be engaging Thomas and Thomas again for the conveyancing.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent job

I was very pleased with every aspect of the process (selling). The team was highly professional and efficient. I am truly thankful to everyone, and especially to Sandra, who was absolutely great.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from a friendly, diligent team

Emma and the team have done a great job in arranging, coordinating and finalising my property lease extension. It was a long difficult process due to the other parties accessibility and response times but the team were great at keeping me informed. A great team and an excellent all round service from start to finish! Thanks everyone.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Buying a house can be a daunting

Buying a house can be a daunting, overwhelming experience for first time buyers.
Alun, Cai and the rest of the team at Thomas & Thomas have made this process as seamless and straightforward as possible for us. Always happy to answer any questions and everything was explained in great detail at every step. Even advice on how to approach certain things when asked.

Would definitely recommend their services and we will be using them again when we decide to sell.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

What a fantastic team

What a fantastic team. Communication and response was excellent. I was selling a house after a bereavement, and Team Melissa helped me every step of the way and made a stressful experience as easy as possible. If you are looking for a supportive team to help you through, I can’t recommend Thomas and Thomas highly enough. Would definitely use them again if needed.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Our happy first time buyers, thanks to Beverley!

I work for an estate agents in the North East and our buyer & partner instructed Beverley Cooke as their solicitor to work on her behalf of the purchase.
From the start we made contact to progress the purchase, Beverley had a very professional approach and was very responsive in sending us regular updates regarding the progression.
She managed to progress the purchase and has achieved a date for completion within less than 8 weeks. This is very unusual these days for a solicitor to achieve this in such a short time period. Beverley was on the ball from the very start,
Well done Beverley for your hard work, it was a pleasure dealing with you and I hope that your company appreciates your hard work and commitment to the job you do, and you do it so well. We have 2 very happy FTB's moving into their home this month.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, I returned to Beverly in the Conveyancing dept for a second time as she had been so good when I bought a house a few years ago. Again very personal service and I was kept up to date and guided through the process throughout.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Knowledgeable, professional and proactive.

We’ve now worked with Laura and her team at Thomas and Thomas Solicitors on three different acquisition/sales and they have been very knowledgeable, professional, and proactive with each making it easier for us to progress with other matters. Highly recommend.

September 26, 2025
Unprompted review
Rated 1 out of 5 stars

I’m very unhappy with the service I…

I’m very unhappy with the service I received. I was told clearly that if I lost or won my case, I would not need to pay anything (“no win, no fee”). However, after my case was cancelled at the last minute, I was contacted and asked to pay charges anyway.

Being let down at the last minute caused me a lot of stress and left me without time to arrange alternative legal help. I feel the communication and transparency around costs were very poor. I would not recommend this service based on my experience.

December 16, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look