Thomas Reviews 44

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, professionalism, and helpfulness, highlighting their positive impact on business growth and marketing efforts. Many people appreciate the excellent service, noting the team's ability to understand their needs, provide valuable input, and deliver measurable results in areas like website development, SEO, and lead generation. Reviewers also frequently mention the effectiveness of the company's marketing strategies and the overall positive experience of working with them. However, some customers were not happy with the lead generation service, reporting zero valid leads and a lack of measurable return on their investment. These people mentioned receiving primarily spam or irrelevant inquiries and felt the service did not deliver on its stated value.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the team's expertise,... See more

Service

Clients share positive opinions on service, highlighting the team's attention to detail, responsiveness, and... See more

Website

Reviewers mention positive feedback about their website experiences. Many customers are pleased with the... See more

Marketing

Reviewers highlight positive aspects of marketing. Many customers praise the structured monthly reviews,... See more

Based on these reviews

Rated 5 out of 5 stars

I’ve been working with the Thomas.net team—particularly Sean Fennegan and Michelle Jenkins—for the past six months, and I’m extremely pleased with the results. Their structured monthly reviews, clea... See more

Company replied

Rated 5 out of 5 stars

We have been doing business with Thomas Net for nearly 20 years now, they developed, host, and promote our website. Last year we asked them to initiate an SEO program for our website to improve ranki... See more

Company replied

Rated 5 out of 5 stars

As a one-person marketing department, I rely heavily on the Thomas team, and I couldn't be more pleased with the support they provide. Their expertise, responsiveness, and genuine willingness to help... See more

Company replied

Rated 5 out of 5 stars

Thomas provides us with valuable service and data for our ongoing and new sales campaigns. Our experiene has been stellar since the very beginning of learning about the system to implementation and pe... See more

Company replied


Company details

  1. Construction & Manufacturing

Written by the company

With 125+ years of experience, Thomas is the leading industrial sourcing and marketing platform, helping North American manufacturers, distributors, and service providers grow through data-driven product discovery and strategic marketing. Home to Thomasnet, Thomas Marketing Services (TMS), and a full suite of advertising solutions, Thomas connects 1.4 million+ buyers with 500,000+ North American suppliers for MRO, OEM, and other industrial needs. Thomasnet, its flagship sourcing platform, is a trusted tool for procurement professionals, engineers, and facility managers to search, compare, and connect with verified suppliers. Built on tradition, driven by innovation, Thomas powers efficiency and growth in the industrial sector.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

44 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Delivering Real ROI for Our Marketing Team

We’ve partnered with ThomasNet for a few years and have consistently received exceptional service and measurable results. From SEO to website updates, their team is responsive, knowledgeable, and focused on driving real improvements to our online presence and ROI. As a small marketing department their reliable support has been a game changer. Nancy, our account representative, consistently goes the extra mile and feels like a true extension of our team.

June 4, 2025
Unprompted review
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Reply from Thomas

Thank you for this glowing review! We appreciate your trust in Thomas and look forward to continuing to work with you. We're thrilled to hear your review of Nancy and your Thomas team, and we look forward to continuing to provide you with improvements to your online presence and ROI. Thanks again!

Rated 5 out of 5 stars

ThomasNet and Nancy

Working with Nancy of ThomasNet has been business heaven. She is always a step ahead of the game and address our needs before we know we have any. ThomasNet is a great resource and partner ...and Nancy makes the value even better.

June 3, 2025
Unprompted review
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Reply from Thomas

Thank you for this marvelous review - we're so glad you're so pleased with Nancy and your Thomas team! We're proud to work with you and we appreciate your trust in Thomas.

Rated 5 out of 5 stars

Highly recommend Thomas for both marketing and website needs

Our company has utilized Thomas for our marketing needs for many years, more recently adding the turnover of our website to them for a redesign, SEO, and continued maintenance. We have been well pleased with how both our marketing and website have been handled. The team working on our website has been extremely patient and has ensured we are involved with all aspects of the services they provide. We are pleased with the results with their work.

Nancy is our Thomas representative and is completely amazing. She always tirelessly goes above and beyond and is sincerely invested in the success of our business. Nancy works her magic regularly translating the needs of our small company into strategic, creative, and effective marketing strategies, maximizing both our time and financial investment in Thomas' services.

We would highly recommend Thomas both for marketing and website services.

May 8, 2025
Unprompted review
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Reply from Thomas

Thanks so much for your kind words and continued trust in Thomas! We're thrilled to hear Nancy and the Thomas team have helped you maximize your time and financial investment in Thomas' services. We look forward to continuing to partner with you and support your growth.

Rated 5 out of 5 stars

American Cargo Enterprises most valuable Sales Tool

Thomas provides us with valuable service and data for our ongoing and new sales campaigns. Our experiene has been stellar since the very beginning of learning about the system to implementation and periodic follow ups to ensure we are taking advantage of all benefits. Jon & Nan are very knowledgable and all around nice people to work with. Thank you!

June 3, 2025
Unprompted review
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Reply from Thomas

Thank you so much for this wonderful review! We thank you for your trust in Thomas and are proud to help you with your ongoing and new sales campaigns. We look forward to continuing to partner with you.

Rated 5 out of 5 stars

The "GET IT" team

Working with Nancy, Justice and rest of the Thomas team has been flawless. They are a group of folks that get it. The SEO setup and the now the webpage redesign has exceeded my expectations more than I thought could be.

June 3, 2025
Unprompted review
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Reply from Thomas

Thank you so much for this glowing review, Dave. We're so proud to work with Meridian Products and appreciate your trust in Thomas. We're delighted Nancy, Justice, and the rest of the Thomas team have supported you in SEO and website improvements. We look forward to continuing to work with you!

Rated 5 out of 5 stars

One person team, made stronger with Thomas.

As a one-person marketing department, I rely heavily on the Thomas team, and I couldn't be more pleased with the support they provide. Their expertise, responsiveness, and genuine willingness to help make a tremendous difference. I know I can come to them with any question or request, and they’ll go above and beyond to deliver what I need. The value they bring to the table is truly appreciated.

May 29, 2025
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Reply from Thomas

Thank you so much for this thoughtful review, Jackie! We're so grateful for your partnership and trust in Thomas, and we're honored to support your marketing efforts with our expertise and insights. We look forward to continuing to partner with you!

Rated 5 out of 5 stars

Thomas connects buyers to manufacturers

I'm the co-founder of Ward's Manufacturing, a metal fabrication contract manufacturer, whose customers are other manufacturers. Thomas has been a great way for manufacturers to find our company and learn about our services. We secured a purchase order within the first week of being featured on the platform.

May 28, 2025
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Reply from Thomas

Thanks for sharing your experience! We're thrilled to hear that Thomas has helped you connect with new customers so quickly. It's so rewarding to deliver results for dedicated manufacturers like you. We appreciate your trust in Thomas and we look forward to continuing to help your business thrive.

Rated 5 out of 5 stars

Thomasnet...Responsive and Cost Effective Advertising

Thomasnet has been a cost effective way for me to market my company for many years. They are very focused on manufacturing and help me target customers that with needs that match our capabilities. They stay up to date with new technology and help me make the most of my advertising investment. My rep, Ed Carvalho is very experienced. He understands my goals and provides valuable input on a regular basis. Ed and his team are always responsive when I need assistance or want to implement a change. Ed was recently able to implement a change that will cut down on spam inquiries, saving me time and increasing security. Overall, I am very happy with Ed and the Thomasnet team.

May 20, 2025
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Reply from Thomas

Thank you so much for this thoughtful feedback! We're proud to have Ed on our team and glad he's been a valuable partner in your success. We're thrilled to hear Thoms has been a cost-effective and targeted solution for your marketing efforts over the years. Thank you for your trust in Thomas and for your partnership -- looking forward to continuing to work with you!

Rated 5 out of 5 stars

Working with Thomas Marketing Services…Strategic, Effective, and Personal — A True Growth Partner

Working with Thomas Marketing Services has been a game-changer for OSE Optics. Their team put us in an excellent position to not only generate high-quality leads but also to turn those leads into genuine business opportunities. Their approach was strategic, personalized, and incredibly effective.

They also helped us develop the right branding identity—one that truly reflects who we are and where we’re headed as a company.

A special thank-you to Tim Camp, who was instrumental in bringing everything together. His expertise, responsiveness, and insight were key to ensuring the process ran smoothly and successfully.

Highly recommended for any business serious about growth and credibility in the B2B space.

May 16, 2025
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Reply from Thomas

Thank you so much for your incredible feedback! We're thrilled to hear that working with Thomas Marketing Services has made such a meaningful impact for you. We're so proud to partner with your team to craft a strategy and brand identity that align with your goals and vision for the future.

A big shoutout to Tim Camp—we’re lucky to have his expertise and dedication as part of our team, and we're glad he could contribute so effectively to your success.

Thank you again for your feedback here. Looking forward to continuing to work together!

Rated 5 out of 5 stars

I have been a Thomas client for 35…

I have been a Thomas client for 35 years, and my companies have received consistently excellent service and marketing guidance. Our Thomas consultant, Stefanie, is truly our marketing partner and works proactively to maximize our investment with Thomas.

May 14, 2025
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Reply from Thomas

Thank you so much for this glowing feedback and for your longtime trust in Thomas! Our team is proud to provide marketing guidance based in industry expertise. We look forward to continuing our partnership as we chart the path for future growth together.

Rated 1 out of 5 stars

Incredible waste of money. Simply don't. Go elsewhere

Like many reviewers said, they lock you into a year contract because they know for a fact nobody would make it past month 3. Insane to pay over 250 bucks a month for a "listing" on a website very few people use anymore. I literally get more page clicks for free from google and google my business in a single day then i did from them in 6 months. But like me, plenty of people are desperate and fall for their incredibly well done sales pitch. The salesperson straight up lied his $#*! off on how we were ranking on google. He quickly diverted when i called him out. When you seem to be on the fence on whether to sign the contract or not they hit with the age old, "Oh we can't squeeze you in this month anyways we are full but i'll call my supervisor and see if we could make it happen" Yeah, i feel so dumb falling for that. When you complain to them they do pretend to be apologetic and will offer premium "upgrades" to your listing for free. Spend your money on a website or literally on anything else instead. I will say, the WebTrax tool is pretty interesting, but doesn't really result in any sales.
The only thing ThomasNet is used for anymore is companies using it to solicit YOU and contacting YOU to sell you something. Please, don't give these snake oil salesmen a single dollar. They are riding a sinking ship and milking it as long as possible.

January 31, 2025
Unprompted review
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Reply from Thomas

Thank you for taking the time to share your feedback — we’re sorry to hear that your experience didn’t meet expectations.
We've recently made significant changes to better support our industrial customers -- enhancing supplier discovery, improving traffic quality, and offering more customizable marketing and advertising options tailored to each customer’s goals.
Your input is valuable and helps drive improvements here at Thomas. We'll have your Digital Marketing Consultant follow up to chat further about your experience directly. Thank you.

Rated 5 out of 5 stars

Positive Experience with ThomasNet

We had an important customer complain that the Applications section of our website was not operating. We alerted ThomasNet and got an immediate response back from Isaac the team leader. Very quickly the team found the problem, repaired it and reported back on the fix. I find ThomasNet is very customer-focused, knowledgeable and innovative in their approach to problem solving.

April 24, 2025
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Reply from Thomas

Thank you so much for sharing your experience! We're thrilled to hear that the Thomas team were able to quickly resolve the issue and keep things running smoothly for you and your customer. We take pride in providing responsive, knowledgeable support based in industry expertise, and we're so glad to see it worked for you here.

We look forward to continuing to innovate and improve. Thanks again for your trust and partnership!

Rated 5 out of 5 stars
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Reply from Thomas

We're so glad to hear you appreciate your Thomas team, Sidney! We are so proud to work with Firwin Corp. and appreciate your partnership. Thanks for trusting Thomas -- looking forward to continuing to work together.

Rated 5 out of 5 stars

Bonnie's support is next level.

Bonnie's support is next level.

May 2, 2025
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Reply from Thomas

We're so glad to hear you're pleased with your Thomas team! Thank you for sharing this feedback. We look forward to continuing to help you grow and appreciate your trust in Thomas.

Rated 5 out of 5 stars

We have been Thomas customers since the…

We have been Thomas customers since the early 1960's . Thanks to Thomas Publishing we found customers, in Germany, Japan, south Korea and now have customers all over the United Kingdom, Asia, and even the U.A.E. In the early 1990's Thomas Publishing with Top Floor developed our first website. Now we need help with our new website's SEO.
We trust Thomas will get us back on top of search results for our industry world wide!

April 30, 2025
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Reply from Thomas

Thank you for your kind words and for being a loyal Thomas customer since the 1960s -- amazing to have had you on board for so long! What a journey and a privilege it's been to support your global growth. You've come a long way since we worked together to launch your first website back in the ’90s. We're excited to help you stay agile with SEO strategy and are committed to helping you get back to the top of search results. Thanks for your continued trust in Thomas!

Rated 5 out of 5 stars

Wonderful Support for my Business

Jana and Taylor are always very professional and helpful. They brought things to my attention that I didn't know that I didn't know. They have helped me improve my visibility and the functionality of my website.

April 17, 2025
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Reply from Thomas

Thank you so much for the kind words! It's great to hear you're so pleased with your Thomas team and fantastic that we've been able to help improve the visibility and functionality of your website. Looking forward to continuing to parter with you!

Rated 5 out of 5 stars

Helpful

Everyone is always willing to help. They really your business to succeed

March 28, 2025
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Reply from Thomas

Thanks so much for your kind words, Britt! Your success is our top priority, and we're always here to help however we can. We truly appreciate your feedback and look forward to continuing to work with you!

Rated 5 out of 5 stars

Five Stars to Thomasnet

Our company’s experience with Thomasnet was exceptional. From the initial meeting with Michael Lodewick, our Key Account Executive, we knew that Thomasnet would be our choice. His ability to connect with our needs, learn about our company, and deliver perfect solutions impressed us. Michael allowed us time to evaluate the presentation and make our choices without feeling pressured. His experience, knowledge, and friendliness won us over.
Our Implementation Project Manager, Josh Wrobel was influential in getting us to cross the finish line. Josh is an excellent communicator and provided a timeline to keep us on schedule. We have been beyond pleased with every aspect of the website rebuild.
Even today, the customer service team acts quickly on any requests that we send in.
Thomasnet plans, executes, and delivers. Everyone at Thomasnet has been a pleasure to work with. I would highly recommend Thomasnet for your next project.

March 27, 2025
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Reply from Thomas

Thank you so much for your thoughtful and generous review, Lisa! Your praise of our team means so much -- we value your trust and time -- and we take pride in being your partner. Looking forward to continuing to support your success.

Rated 4 out of 5 stars

Works great if you have a well thought out program

We've been advertising with ThomasNet for over 10 years and we get very good results. It is our main source of leads. Be sure to work with your Rep closely to ensure your company is in the correct and active categories! Their reporting functions are great for warm outbound leads.

January 17, 2025
Unprompted review
Rated 1 out of 5 stars

Bait and Switch

We run a 20 million annual revenue business and spend about $6000 per month on internet leads with Google ad words and others. They are good at selling the service and good at collecting the money but give you not good with delivering results

in 3 months we had 3 leads and all bad leads and they were charging $1200 per month .. and then when it doesn't work , try and cancel they threatened court and hold you, hostage ..

Use google ad words it actually works .. this.is a bait and switch company

February 1, 2024
Unprompted review

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