Thorntons Reviews 

Lewis has resolved the issue of my order not being delivered by Royal Mail very efficiently and I’m most grateful.
He has sent a replacement order to my son so I’m very happy.

An incorrect item was delivered as part of an order. After a call to the customer service team, Arsha sent out the correct item in the post and it arrived the next day in time for Easter gifting. A very swift response to rectify a mistake. Thank you.

I received my order of an Easter egg today and it was smashed. I contacted customer services and spoke to Arsha who was not only polite and professional, she also resolved my issue promptly and a new Easter egg is on its way. I think the issue was with Royal Mail who delivered the item and definitely not Thorntons but they took ownership and resolved the issue.

I had a problem with my order and I had to contact Thorntons to resolve the issue. The response from Thorntons to my query was very prompt and courteous and the issue was resolved within a couple of hours to my entire satisfaction.
Excellent and very efficient customer service.

Made a silly mistake on my order and has been rectified by helpful staff. Many thanks

Contacted on a Saturday by e-mail as a problem regarding delivery - received a response by return and problem taken care of at start of business Monday. Customer service excellent. Products second to none.

When I got the confirmation email it had changed the shipping address to my billing address. I phoned Thorntons and spoke to Arshia. She was very pleasant and helpful and changed the shipping address to that of my grandchildren. She also emailed me to confirm this. Thanks Arshia!

My experience with Thornton's has always been very positive and this order was no different. Due to information recorded was incorrect, I contacted their Customer Support and the issue was resolved immediately which was greatly appreciated.

Excellent and prompt customer service. Thank you

Needed to contact Customer services regarding DOB as my order included wine. Didn't expect a response at the weekend but was impressed that they got back to me and sorted the issue.

The chocolates that I ordered for my Aunty was sent to me in error. I was upset to think she may not get them in time.
Saturday afternoon, wasn’t even sure there would be a phone number for me to contact or if they would be open.
Pleasantly surprised, phone number in their contact list, and open until 4.00 p.m.
I spoke with Anissa, she was brilliant. She very quickly sorted the problem, the chocolates will be arriving well before Good Friday.
In an age of technology, big companies think it is acceptable to hide their customer support number or expect you to write an email. It is really good Thorntons are maintaining a good customer service department. For me nothing can replace speaking with a human being. Anissa was really kind, helpful and made sure the outcome was a good one.

Great company to order from. I had a problem with my order and they resolved it without any fuss. Looking forward to hearing from my family how much they enjoy the hamper I bought them. Thoroughly recommend.

Got back super fast and resolved the issue with absolutely no hassle

Contacted via email customer services as part of my order went missing. Had to send further email asking as to what was happening and today received reply informing me they are sending replacement item.

Thornton's Sticky Toffee Celebration Cake is ridiculously thin for the price. It was more of a pancake. Hardly enough to go round the party. Very disappointed with this cake.

Quick response and solved problem thankyou

I put in an order for Easter eggs and added an incorrect email address. ‘Femi’ in customer service was wonderful and changed it even though I didn’t have my reference number. He was kind and very helpful and very efficient.

The customer care and speed of resolution was fantastic with no fuss. Customer care team reacted to my query within hours. I would certainly recommend, the on line order and delivery was simple and quick in delivery, Thorntons I will use again.

Perfect customer service - quick response and resolution.