I ended up in the 3 store after smashing my phone and my old network being incredibly unhelpful. Dave was amazing he helped find the best phone model for me, told me exactly how to save everything fro... See more
Company replied
Location
Switch locationUnit 34, Wesley Walk, Festival Place, RG21 7BE Basingstoke, South, GB
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See what reviewers are saying
I came into store for advice on my business account. Paul who served me was very helpful, explaining each business plan, sims available and EU travel plans. He was very helpful, polite and patient... See more
Company replied
Fab experience, paul went through everything with me thoroughly, making sure I got the absolute best deal for my buisness. Explained all the advantages of the different packages and options available.... See more
Company replied
Outstanding service from Ben. My phone was stolen which made accessing accounts very difficult, an issue with my account also caused delays but Ben sorted them all out, stayed past his work hours and... See more
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Company details
About Three UK - 3Store Basingstoke
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 34, Wesley Walk, Festival Place, RG21 7BE, Basingstoke, South, United Kingdom
- 01256350538
4.9
Excellent
95 reviews
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Everything renewed just as I wanted
September 18, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Hello Lee, we're pleased our team could make the renewal process efficient. Thank you for your 5 ⭐ review. - Three Social Media Team
Professional
The customer contact called Paul was knowledgeable, friendly and efficient. It was a pleasure to be in this store.
September 13, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Hi John, thank you for sharing this amazing 5⭐ review. It's great to hear Paul's expertise and approach made your experience such a positive one. We appreciate you taking the time to recognize his efforts.
Three Social Media Team
Reply from Three UK - 3Store Basingstoke
Hi there 🎯 We're glad our team delivered such prompt, focused support. Have a great day 🌟
- Three Social Media Team
We were helped by Paul
We were helped by Paul, he was very helpful and informative. Couldn't be happier with this experience, thank you.
September 9, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Lovely to hear, Daniel, that Paul provided you with the very best service throughout. We’re so happy! Wishing you all the very best ahead. 😊 — Three Social Media Team
Give Dave a payrise
I ended up in the 3 store after smashing my phone and my old network being incredibly unhelpful. Dave was amazing he helped find the best phone model for me, told me exactly how to save everything from the old phone and sorted me out with an incredible deal. Dave you're a legend thank you!
August 21, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Hi Bee, it’s lovely to know you found the right phone and came away feeling confident about getting everything transferred, along with a deal that worked well for you. Dave played an important part in making that happen, and we’re delighted his care and guidance made such a positive difference — Three Social Media Team
Very helpful and polite answered all…
Very helpful and polite answered all the questions that I asked
September 2, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Hey Alan, you've just made our day ✨ It's fantastic to hear the support provided was helpful, polite and answered everything you wanted to know. Thanks for your lovely feedback 💙
Three Social Media Team
I came into store for advice on my… business account
I came into store for advice on my business account. Paul who served me was very helpful, explaining each business plan, sims available and EU travel plans.
He was very helpful, polite and patient and it was a very pleasent visit.
Happy customer
September 1, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Thanks for sharing your experience, Lisa 😊 It's lovely to hear Paul took the time to explain everything clearly and provided such attentive support along the way. We're thrilled you had such a pleasant experience 💙
Three Social Media Team
Paul was a great help and a super asset…
Paul was a great help and a super asset to the company hes proud of what he does and will return in store rather online
August 24, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Hey Kevin 😊 That's brilliant! We're so pleased to hear Paul gave you such positive and supportive service. We look forward to welcoming you back again soon.-Three Social Media Team
Paul in the Basingstoke store
Paul in the Basingstoke store. Was kind and calm in the face of my stressful entrance. He helped me navigate a tricky issue and whilst I was here he saved me money on some of my lines. Top guy.
August 19, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Thank you so much, Jimmy, for sharing your experience. We’re thrilled to hear that Paul provided the support you needed and helped make your visit to our Basingstoke branch a positive one.-Three Social Media Team
Harry and Callum went over and above
Harry and Callum went over and above, extremely polite and helpful, nothing was too much trouble… asset to 3 ! 🙂
August 17, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Hi Emma, thanks for the glowing 5⭐ love. We are glad to know that Harry and Callum delivered exceptional assistance and created a seamless experience for you.— Three Social Media Team
David in the Basingstoke store was…
David in the Basingstoke store was great and efficient at helping with my upgrade!
August 14, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Hi Victoria. Thank you for sharing your experience. We are glad to hear that David at our Basingstoke branch looked after you so well and made your account change process run so smoothly.— Three Social Media Team
Nik in Basingstoke went above and…
Nik in Basingstoke went above and beyond to help us out with an upgrade and swap over of phones. He is a phone genius and has the most amazing customer services skills.
August 10, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Thank you so much for the wonderful feedback, Nash! Nik is a credit to our Basingstoke team, and we are so glad he could make your phone swap so easy. Have a great day! ☺️ — Three Social Media Team
Reply from Three UK - 3Store Basingstoke
Lovely feedback, Daniel! 😄 We're hyped to hear you had a fantastic experience with Paul today. Thank you! 🚀 — Three Social Media Team
Thank you Paul!
Paul was so helpful in explaining different models of device along with the plan options, including add ons, plan length etc.
August 2, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Hey Tessa! 🎊 Great to hear. Hats off to Paul for making the experience epic. Your feedback means a lot to us! – Three Social Media Team
The customer service agent
The customer service agent, listen to what I wanted, and help me achieve my goals. Very helpful.
July 24, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Hi Chris, we’re pleased to hear that our team listened and helped you achieve exactly what you were looking for.
– Three Social Media Team
Nik was a great help
Nik was a great help. He sorted everything for me please ith a great deal. Highly recommend a visit
July 23, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Hi Jan,
Thank you for the great feedback. We’re delighted to hear Nik was able to get everything arranged smoothly and secure a deal you were happy with. We appreciate the recommendation and hope to see you again soon.
– Three Social Media Team
Ben explained everything to me…
Ben explained everything to me clearly.he was super friebdly.Great experience…tah
July 22, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Thanks a ton for your review, Godwill! 🎉 Ben really nailed it, and we look forward to serving you again. ☺️ — Three Social Media Team
Paul is great!!
Paul was extremely helpful, he was approachable and friendly.
He was able to help me with getting my daughter's first phone.
July 19, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Hey Alii, thank you for sharing this amazing 5⭐ review! We’re thrilled Paul gave you such a fantastic experience. – Three Social Media Team
Alex was fantastic
Alex was fantastic, needed a quick change to my contract and we was efficient
July 17, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Hey Scott, you’ve just made our day! 🎉 We’re glad to hear your experience with Alex was remarkable. Wishing you a great day.
– Three Social Media Team
Fab experience
Fab experience, paul went through everything with me thoroughly, making sure I got the absolute best deal for my buisness. Explained all the advantages of the different packages and options available. Very knowledgeable and super friendly. Thank you so much for your help Paul, appreciate all the time spent on making sure I was walking away happy.
July 13, 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Your shout‑out is WOW 🎯 Georgina. We’re overjoyed Paul’s expert guidance helped you weigh up the right options for your business, secure outstanding value and leave with complete confidence 🌟
- Three Social Media Team
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