It looked like I'd been the victim of fraud. By a call pretending to be 3 offing the world. I hung up, not before possibly giving too much info. I came straight to 3 Brentwood.. Karen was professiona... See more
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Arif and Gianina have been so so so helpful! After being to multiple store they actually took the time to sit and help me sort out a new sim and keep my old number! Will never go to another 3 store ag... See more
Company replied
Incredibly helpful staff in the shop who helped us get a much better deal than we thought we'd be able to get, and were very patient and friendly throughout. Couldn't recommend more highly
Company replied
Hi, just had my mobile provider changed to a 3 at Brentwood's branch. It's very friendly environment, perfect customer service, Daniel and his colleague were just great, thank you.
Company replied
Company details
About Three UK - 3Store Brentwood
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 9, Baytree Centre, CM14 4BX, Brentwood, London, United Kingdom
- 1277262122
4.9
Excellent
74 reviews
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This company invites their customers to review, whether positive or negative
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team were very helpful in my roaming…
team were very helpful in my roaming questions
October 8, 2026
Unprompted review
Reply from Three UK - 3Store Brentwood
Hi Norien, it's wonderful to know our team was able to answer your roaming query and provide great support. We appreciate your feedback. 😊 - Three Social Media team.
The staff was great and excellent…
The staff was great and excellent customer service. Happy with my pay and go sim, they answered all of my questions.
October 2, 2026
Unprompted review
Reply from Three UK - 3Store Brentwood
Hi Emily, thank you for sharing your experience. We're pleased to hear the team provided excellent support and ensured you had the information you needed.
Three Social Media Team
Excellent service and very helpful with…
Excellent service and very helpful with our problems. Very good staff especially Gianina who helped alot
September 19, 2026
Unprompted review
Reply from Three UK - 3Store Brentwood
Hey there, we're glad to hear Gianina was able to provide the support you needed and help address the issues you were experiencing. It's great to know the assistance you received from the team left such a positive impression. Thank you for the feedback. 😊💚
-Three Social Media Team.
Arief made it so easy
Arief made it so easy. Re newed my contract. Very knowledgeable. Put me at ease. Reccomend Arif
August 12, 2026
Unprompted review
Reply from Three UK - 3Store Brentwood
Hey Barbs, you’ve just made our day ✨ It’s brilliant that Arief provided such sharp expertise and a patient approach to ensure you secured the deal that suits best as per needs. Your recommendation really means a lot to the team. -Three Social Media Team
Excellent customer service and support.
Excellent customer service and support.
Where here you can still go into the shop and be guided step by step through whichever enquiry / issue.
Today's staff member was Emily.
Very helpful and top marks.
Quality service..
September 10, 2026
Unprompted review
Reply from Three UK - 3Store Brentwood
Hi Mike, thank you for taking the time to share your feedback. We're delighted to hear that Barry was able to sort out your contract swiftly and find a solution to the problem you presented. It's great to know you were satisfied with the outcome and received the level of customer service we strive to provide.—Three Social Media Team
Reply from Three UK - 3Store Brentwood
Hello Termon, we’re so glad you’re happy with our service from Janine, thank you so much for the ⭐⭐⭐⭐⭐ review! — Three Social Media Team
Best store ever!
Arif and Gianina have been so so so helpful! After being to multiple store they actually took the time to sit and help me sort out a new sim and keep my old number! Will never go to another 3 store again! Amazing service!
September 4, 2026
Unprompted review
Reply from Three UK - 3Store Brentwood
Hi Bethanie, thank you for taking the time to send such a kind note! We love hearing that Arif and Gianina gave you the standout, patient service you needed. Welcome to the family! 😊 — Three Social Media Team
Emily was amazing me help set up my…
Emily was amazing me help set up my phone sim and business phone Sim. 5* service. - Tom
August 18, 2026
Unprompted review
Reply from Three UK - 3Store Brentwood
Hey Tom, it’s great to hear Emily was able to help you get both your phone SIM and business SIM set up smoothly. Thank you for the feedback. 😊
-Three Social Media Team.
Always happy with the service
Always happy with the service, always gets resolved.
August 18, 2026
Unprompted review
Reply from Three UK - 3Store Brentwood
Fantastic, Alison! We’re thrilled to hear that. Thank you for taking the time to leave us a 5⭐ review! – Three Social Media Team
Brilliant service from Daniel and John!
August 17, 2026
Unprompted review
Reply from Three UK - 3Store Brentwood
Lovely, Alan Barrett! We absolutely love hearing this. We’re so glad you received the best support from Daniel and John. — Three Social Media Team
Reply from Three UK - 3Store Brentwood
Hey Angela, we're delighted to hear that Lovely made such a positive impression. Thank you for the feedback! 😊
-Three Social Media Team.
Great services
Great services, everything was explained clearly and easy for me to understand
August 7, 2026
Unprompted review
Reply from Three UK - 3Store Brentwood
Hi Janni, it’s lovely to know the guidance provided helped make everything feel clear and easy to follow — Three Social Media Team
Very quick service very good…
Very quick service very good information from sales guy Arif
August 7, 2026
Unprompted review
Reply from Three UK - 3Store Brentwood
Hi Arif. We are pleased to hear that your namesakes on our sales team provided such a swift and informative experience. Thank you for highlighting this excellent service today.— Three Social Media Team
Incredibly helpful staff in the shop…
Incredibly helpful staff in the shop who helped us get a much better deal than we thought we'd be able to get, and were very patient and friendly throughout. Couldn't recommend more highly
July 20, 2026
Unprompted review
Reply from Three UK - 3Store Brentwood
Hi Ruth, Thank you for sharing your experience with us. We are glad to hear that our team looked after you so well, ensuring you walked away with a brilliant package while keeping the whole process stress-free. Your high recommendation means the world to everyone, and we appreciate you taking the time to post.— Three Social Media Team
Emily at the Brentwood Store was…
Emily at the Brentwood Store was amazingly patient with me and so very helpful. An amazing service and would highly recommend. Many thanks Emily.
July 20, 2026
Unprompted review
Reply from Three UK - 3Store Brentwood
This completely made our day! 💥 We're incredibly proud of the team at our Brentwood branch, and Emily is going to be absolutely beaming when we share your lovely shout-out with her. 😇 - Three Social Media Team
Reply from Three UK - 3Store Brentwood
Super, Peter! That’s what we like to hear. Thanks so much for taking the time to leave this review. – Three Social Media Team
Reply from Three UK - 3Store Brentwood
Hey, John, thank you for your 5 ⭐️ review. We're so glad to hear that we could resolve your issue so quickly and efficiently. Providing fast and reliable service is exactly what we aim for. 😇 - Three Social Media Team
Provider change
Hi, just had my mobile provider changed to a 3 at Brentwood's branch. It's very friendly environment, perfect customer service, Daniel and his colleague were just great, thank you.
July 9, 2026
Unprompted review
Reply from Three UK - 3Store Brentwood
Hi there, thank you for sharing your experience. We’re delighted to hear that Daniel and his colleague made your visit to the Brentwood store so positive. It’s great to know you felt welcomed and well looked after. We truly appreciate your kind words.
– Three Social Media Team
Very helpful
July 4, 2026
Unprompted review
Reply from Three UK - 3Store Brentwood
That’s wonderful to hear, Nicholas 🌟 We’re pleased your experience left such a positive impression 😊
- Three Social Media Team
Amazing Staff Support
Manager Stephen and the brentwood staff were really helpful with getting me a new phone and setting everything up for me, great staff and great service
July 3, 2026
Unprompted review
Reply from Three UK - 3Store Brentwood
Hello Roger, it is brilliant that Manager Stephen and the Brentwood team provided top-tier care to secure your latest device and configure everything seamlessly. — Three Social Media Team
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