Jamie Lawrence was incredibly helpful. He helped us for well over an hour sorting out a transfer of a phone contract. Guiding us through the nightmare of acquiring a PAC code. He was super helpful, s... See more
Company replied
Location
Switch locationUnit 91 The Glades Shopping Centre, High Street, BR1 1DD Bromley, South, GB
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Shereen was a wonderful help today left happy with our result as we got more than we hoped for and was welcomed from the moment we stepped in!
Company replied
The staff member, Shereen, that I met at the Three store was extremely helpful and understanding. She helped me resolve the issue.
Company replied
Thank you to Shareen, who was incredibly helpful with my e‑SIM transfer yesterday 26.03.2026. I arrived just before closing, and she quickly resolved the issues I was having. She was professional, k... See more
Company replied
Company details
About Three UK - 3Store Bromley
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 91 The Glades Shopping Centre, High Street, BR1 1DD, Bromley, South, United Kingdom
- 2084609018
4.9
Excellent
153 reviews
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Great customer service from salih
November 29, 2025
Unprompted review
Reply from Three UK - 3Store Bromley
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Salih was very helpful
Salih was very helpful. Good clear information. Made the experience easy. Very happy with the service provided.
November 27, 2025
Unprompted review
Reply from Three UK - 3Store Bromley
That's fabulous, Nancy. We're pleased that you had a helpful conversation with Salih :) Thank you for writing a great review -Scott
Extremely helpful 3 employee Shereen…
Extremely helpful 3 employee Shereen quickly understood the issue and solved the problem as quickly as was possible. Much appreciated.
November 25, 2025
Unprompted review
Reply from Three UK - 3Store Bromley
Hello, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
Reply from Three UK - 3Store Bromley
Hey.
Thanks! Your review is really appreciated. -Pete
Excellent customer service.
Excellent customer service.
Went to Three stores to collect the SIM cards which I ordered online yesterday . Told by Ciprian ( customer advisor) I need to reorder the SIM cards in store. He was very helpful and patient to help me especially I encountered problems with requesting PAC from my service provider.
Without his help, I don’t think I could get PAC code. He has provided excellent service and support to me.
November 20, 2025
Unprompted review
Reply from Three UK - 3Store Bromley
Hey Helen,
Thanks so much for the great review. We're really happy to hear that Ciprian was able to help you with the PAC code and setting up your new SIMs.
Thanks,
Jonathan
Reply from Three UK - 3Store Bromley
Thanks for this fantastic 5⭐ review, Irene. We appreciate you taking the time to send this over! Have a great day 😊 -Jade
Avoid 3 at all costs!!
Avoid 3 at all costs!!
Transferred to 3 in around 2018. Offered a competitive deal to switch, but salesman gave me 2 contracts (1 for sim and 1 for phone).
Came to leave, got PAC code and assured account settled. However continued to charge me £3 a month without informing me, and eventually received a credit default from them.
Despite paying this immediately, and acting in good faith they refuse to remove it.
Appalling customer service, and I strongly recommend avoiding at all costs.
May 1, 2025
Unprompted review
Reply from Three UK - 3Store Bromley
Hey Alex.
We're very sorry to hear of the poor experience you had with us.
You've mentioned that you were provided with a PAC. Did you use this to transfer the number to another network? If not used within 30 days, your contract would continue to run as normal unless you reach out to us to make other arrangements.
If you wish to discuss the matter further, you're more than welcome to reach out to us: https://bit.ly/3q3xZ0c -Jade
Adwoa was very good to me today she was…
Adwoa was very good to me today she was excellent to very very good the best secrives I had ever get from 3 thank you from Michael Ramsay
November 12, 2025
Unprompted review
Reply from Three UK - 3Store Bromley
Thanks for your feedback, Michael, and it's lovely to hear that you enjoyed great customer service from Adwoa. We appreciate you taking the time to share this with us. -Michael
Wow I’m so happy and glad for Jamie…
Wow I’m so happy and glad for Jamie service he is very polite and helpful person, I have many questions sort out from him. Thank you Jamie for your service and kindness. I wish you all the best , come on Crystal Palace.
November 9, 2025
Unprompted review
Reply from Three UK - 3Store Bromley
Thanks for this fantastic 5⭐ review. We appreciate you taking the time to send this over! Well done Jamie 🎉 -Jade
Very kind helpful explained everything…
Very kind helpful explained everything in detail answered all questions kindly! Wonderful!
November 9, 2025
Unprompted review
Reply from Three UK - 3Store Bromley
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Jamie was professional and helpful
Jamie was as helpful as he was 10 years ago when I first signed up with Three, no problem he couldn’t solve with his usual charm and lovely personality, it’s so nice to see the same person who is loyal to the company they work for.
November 4, 2025
Unprompted review
Reply from Three UK - 3Store Bromley
Thanks for your feedback, Sally, and it's lovely to hear that you enjoyed great customer service from Jamie. We appreciate you taking the time to share this with us. -Michael
Speaking and dealing with Ciprian was…
Speaking and dealing with Ciprian was very easy and helpful and they made my experience as best as one could hope, well mannered and very attentive to my needs.
November 1, 2025
Unprompted review
Reply from Three UK - 3Store Bromley
Thanks for this amazing 5⭐ review, Ali. We really do appreciate you taking the time to send this over! Well done Ciprian 🎉 -Jade
Good service from Adwoa
I spoke with someone named Adwoa and the service was exemplary today the least. They were kind, patient and very well informed not to mention polite.
November 2, 2025
Unprompted review
Reply from Three UK - 3Store Bromley
Thanks for your feedback, Jude, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael
Stafe Mo perfect Exelent very good
October 24, 2025
Unprompted review
Reply from Three UK - 3Store Bromley
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
THE TIME CARE AND ATTENTION GIVEN BY…
THE TIME CARE AND ATTENTION GIVEN BY YOUR STORE ADVISER TO A CUSTOMER APPROACHING THE AGE OF 80 AND WITH LITTLE TO NO KNOWLEDGE OG TECHNOLOGY WAS EXEMPLORARY
October 18, 2025
Unprompted review
Reply from Three UK - 3Store Bromley
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
I can’t believe how great the service…
I can’t believe how great the service from shereen and kat was together , they both came together to help my issue very friendly girlies and very knowledgeable.
October 16, 2025
Unprompted review
Reply from Three UK - 3Store Bromley
Thanks for your feedback, Ana, and it's lovely to hear that you enjoyed great customer service from Shereen and Kat. We appreciate you taking the time to share this with us. -Michael
Highly recommended
Katherine was amazing, she really helped me out whilst I was stressed out at my phone being stolen she was kind & attentive whilst guiding me on choosing the right contract for me would highly recommend three store in Bromley but ask for Kat !
October 14, 2025
Unprompted review
Reply from Three UK - 3Store Bromley
Thanks for taking the time to leave a 5* review, Àndrief. We're glad to hear you've had a great experience -Maxine
Provided help with 3 app and password…
Provided help with 3 app and password recovery
October 15, 2025
Unprompted review
Reply from Three UK - 3Store Bromley
Thanks for the 5* review, Luis. We're glad to hear you've had a great experience -Maxine
Thelma is a wonderful young lady it…
Thelma is a wonderful young lady it was a pleasure dealing with her very helpful and kind
Thank you
October 15, 2025
Unprompted review
Reply from Three UK - 3Store Bromley
Amazing to hear, Sherdine -Maxine
We came at store for so many problems 🫣…
We came at store for so many problems 🫣 Jamie (Glades Shopping Mall Bromley) He really solved all in jiffy. He is such a nice, helpful and lively chap. My son was so happy coz all his mobile network problems were solved & he had a big smile on his face at the end. We had a great experience. Billions of stars for Jamie and his excellent service. Thanks
October 11, 2025
Unprompted review
Reply from Three UK - 3Store Bromley
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
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