We were in your Carlisle store today and Sean served us he was very friendly,helpful and very knowledgeable and got us the best deal. Left the store very happy,excellent customer service he is an asse... See more
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I asked lots of questions and was very specific about what I wanted but Abigail was so helpful throughout the whole process so I am very grateful for all the help that she gave. I am very happy... See more
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The service and positive customer focused attitude at the Carlisle store is great. We travel here specially. Got the best price from Three too.
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I went into the shop to upgrade my phone. Swapping from Samsung to iPhone. The lady who dealt with me was very friendly, helpful, professional and made it an easy process - sorry I didn't catch her... See more
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Company details
About Three UK - 3Store Carlisle
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
39 Scotch Street, CA3 8PT, Carlisle, North, United Kingdom
- 01228597925
4.9
Excellent
85 reviews
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Excellent customer service.
We were in your Carlisle store today and Sean served us he was very friendly,helpful and very knowledgeable and got us the best deal. Left the store very happy,excellent customer service he is an asset to your company 👍
October 7, 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Hi there, thank you for your review. We're delighted to hear Sean provided clear guidance, helped you explore the available options, and ensured you found the right deal for your needs.
Three Social Media Team
Amazing service
Amazing service. Ruminating transfered our phones she was polite and brilliant.
October 6, 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Hi Mark, it's wonderful to receive such positive feedback. We're pleased to know the support provided made switching your phones a smooth experience. — Three Social Media Team
Broken phobe to new phone
Broken phobe to new phone. My phone wouldnt turn on and i went to my provider and they didnt help. So i went a few doors down to three. Who set me up with a new phone and a cheaper price thank you to the girls who set it up for me. All about the customer service
October 6, 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Hey Mary, you've just made our day. It's wonderful to hear the team stepped in and helped when you needed support, getting you set up with a new phone and a better price. We're delighted their customer service made such a positive difference. Thank you for sharing your lovely feedback.
Three Social Media Team
Great experience
The service and positive customer focused attitude at the Carlisle store is great. We travel here specially.
Got the best price from Three too.
September 20, 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Hi Mark, thanks for taking the time to leave a review. We're delighted to hear our Carlisle store continues to be worth the trip and that the team helped you find a great option to suit your needs.— Three Social Media Team
Very Grateful For The Help Given
I asked lots of questions and was very specific about what I wanted but Abigail was so helpful throughout the whole process so I am very grateful for all the help that she gave.
I am very happy with the service I get from 3 and Abigail made it so easy to renew my contract for a new phone and sim. She had to order the phone that I want but it will be worth the wait to get the phone that I want.
I am very happy with the service that I had at the 3 Store in Carlisle today.
September 12, 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Hey Paul, we're glad to hear Abigail took the time to answer all your questions and help you explore the options available to you. It's great to know she made the renewal process easy and ensured you could get the device you were looking for. We're also pleased to hear you had such a positive experience at our Carlisle store. Thank you for the feedback. 😊💚
-Three Social Media Team.
Sean took great care of us
Sean took great care of us. Very polite and good craic. He went through multiple options and found the best option catered to me. 12/10 service.
September 1, 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Thanks so much for the fantastic feedback, Emma! We're thrilled to hear Sean looked after you so well and helped find the ideal option. Have a great day! 😇 - Three Social Media Team
Ruhina was wonderful
Ruhina was wonderful! Very informative and helped me pick out the best deal :)
August 15, 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Hi, Szilvia. We're so glad to hear that Ruhina was helpful and informative in finding you the best deal. Thank you for choosing us! 😇 - Three Social Media Team
Recently shopped with Three shop in…
Recently shopped with Three shop in Carlisle. Fantastic service, very helpfull. Transferred all my apps to my new phone with no problem.
August 15, 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Hi Nat, thank you for sharing your experience. We’re pleased the Carlisle team made getting your new phone set up a smooth experience. — Three Social Media Team
Lovely lady Alex helped with phone set…
Lovely lady Alex helped with phone set up. Very helpful. Good people Carlisle Store
August 15, 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
That’s fabulous, Carl! We truly appreciate hearing feedback like yours. Thank you so much for the 5⭐ review! – Three Social Media Team
Excellent information and help in…
Excellent information and help in store.
Sean who served me was extremely knowledgeable and helpful
August 14, 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Hey Stuart! 😊 Sean is an absolute star, and we’re so glad his knowledge and help made your store visit excellent. Thank you for the great feedback! ⭐ — Three Social Media Team
Very helpful advisor
Very helpful advisor. Sean found us the best deal
August 1, 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
That’s brilliant, Lindsay! We’re really glad to hear Sean guided you to the right plan and made the experience simple. Thank you for taking the time to leave this 5⭐ review!
Three Social Media Team
Reply from Three UK - 3Store Carlisle
Hi Colin, we’re pleased to hear that our staff made your day! 🎉 Thank you for the amazing 5⭐ review. – Three Social Media Team
Excellent Service
As always three sorted my problem very quickly
A gold star for Sean
July 28, 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
We're so glad to hear Sean worked his magic, Sue :) Thanks for this great ⭐⭐⭐⭐⭐ review! We're always happy to help. — Three Social Media Team
Ruhana and Jonny were superbly helpful
July 9, 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Hey Ben, we're happy to hear that you had a great experience with Ruhana and Jonny. Thank you for sharing your lovely feedback 😊-Three Social Media Team
Alix was great helping sort the new…
Alix was great helping sort the new sim. Always very helpful.
July 5, 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Thank you, Anthea! It’s wonderful to hear that Alix made the process smooth for you and ensured your new SIM was set up without any hassle. 🥰 - Three Social Media Team
Good expeience got a phoen at price i…
Good expeience got a phoen at price i was happy with and was helped to move the phone over to my new one
July 4, 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Wow, Marzley! Your review is next level awesome! 🎉 Huge shout out to our team for making it unforgettable. 😉 — Three Social Media Team
Reply from Three UK - 3Store Carlisle
Hi there, we’re happy to hear that you had a great experience with us. Thank you for sharing your lovely feedback 😊-Three Social Media Team.
Happy with the service
Happy with the service, alix and Jonny help me so good today deserve Payrise got my phone working back to brandnew
June 19, 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Thanks a ton for your review, Robbie! 🎉 Alix really nailed it, and we look forward to serving you again. ☺️ -Kashish
Staff were friendly and efficient and…
Staff were friendly and efficient and helped me to achieve what I wanted.
June 15, 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
That’s impressive 🎯 Giles. We’re glad our team delivered such friendly and attentive support, helping you achieve exactly what you needed ✨ -Arvind
Reply from Three UK - 3Store Carlisle
Hi Emma! Thank you for taking the time to leave us this 5 ⭐ review. -Suhaas
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