Yanal has helped me find the best tablet and MIFI he’s been so kind and understanding since I’m not really good with technology and set everything up thanks again you have been amazing
Company replied
Location
Switch locationUnit 18, Carlton Lanes Shopping Centre, WF10 1AD Castleford, Midlands, GB
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See what reviewers are saying
Aya was great in store gave me a 20 pound deal for a phone calls text and case and helped me set it up with helen as im not great with technolagy will bs coming back hede to upgrade for sure
Company replied
Bought a new phone and went on to monthly payments instead of pay as you go. Karen was v v helpful on giving me advice and helping me go through all the options. Karen also set up my new phone with m... See more
Company replied
The service we received was quick and efficient and everything we needed to know was simple and explained.
Company replied
Company details
About Three UK - 3Store Castleford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 18, Carlton Lanes Shopping Centre, WF10 1AD, Castleford, Midlands, United Kingdom
- 01977517753
4.9
Excellent
299 reviews
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We called the shop and spoke to Aya who…
We called the shop and spoke to Aya who said call in and I will help you with our switch , we did and she was amazing
We ended up moving my phone also from sky to three
August 23, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Mandy! It is wonderful that Aya gave you such fantastic support in store. Welcome to the Three family! - Three Social Media Team
Aya was exceptionally helpful
Aya was exceptionally helpful with the porting of our accounts to Three.
Excellent service thank you
August 23, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi, there! We're thrilled to hear that Aya provided such excellent support and made your account porting process smooth and seamless. Thanks again for choosing us! 😇 - Three Social Media Team
Aya was fantastic in store gave me an…
Aya was fantastic in store gave me an incredible deal well chuffed
August 22, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Rolf, thanks for taking the time to share your review. We’re pleased to hear Aya helped make your visit a memorable one and that you left feeling happy with your choice. — Three Social Media Team
Aya helped me and my dad with upgrading…
Aya helped me and my dad with upgrading lots of accounts.
She did a great job even managed to get us a few discounts!
Thank you!!
August 22, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Yay, Anastasiia! 🎉 We absolutely love hearing this. Nothing beats walking away after receiving outstanding customer service. Aya is truly awesome! 😎 — Three Social Media Team
We were helped by a wonderful customer…
We were helped by a wonderful customer advisor, AYA.
She was extremely helpful and supportive during the process of ordering a new iPhone 17 pro max and and and upgraded SIM contract.
I would definitely recommend visiting 3!
August 22, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hey Graeme, we’re really glad to hear Aya supported you so well and made the whole process of ordering your new iPhone and upgrading your SIM contract nice and easy. Thank you for sharing your experience. 😊
-Three Social Media team.
Aya was wonderful
Aya was wonderful! Saved me money on my SIM contract going forwards and we didn't even come in for my phone originally! Amazing customer service!
August 22, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thanks a ton, Beth! 🎉 We’re so glad everything went perfectly with Aya. See you soon! 🥰 — Three Social Media Team
Aya helped me connect my hearing aids…
Aya helped me connect my hearing aids and download the app very welcoming and very patient 11/10
August 22, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you for your feedback, Brian. It’s great to know Aya provided excellent support. ✨ — Three Social Media Team
Aya was great in store gave me a 20…
Aya was great in store gave me a 20 pound deal for a phone calls text and case and helped me set it up with helen as im not great with technolagy will bs coming back hede to upgrade for sure
August 20, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Marcia, thanks for the amazing feedback. We’re delighted to hear that Aya and Helen at the store provided excellent support and helped you choose a plan and device that fit your needs perfectly. We’ll be happy to welcome you back when you’re ready for your next upgrade.
— Three Social Media Team
Aya was fabulous in store Gavea great…
Aya was fabulous in store Gavea great deal to us we took 2 and she set them up she did a great job
August 20, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Wow, Stephen! It feels incredible to know Aya made everything seamless and ensured a smooth experience. Thank you for choosing us and for sharing your feedback. 😊 – Three Social Media Team
Bought a new phone and went on to…
Bought a new phone and went on to monthly payments instead of pay as you go. Karen was v v helpful on giving me advice and helping me go through all the options. Karen also set up my new phone with my same number and copied everyting over to my new phone. Excellent, because I could not not do this myself.
August 19, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you for the review, Derek! It’s wonderful to hear Karen was so supportive in explaining your choices, setting up your new device, and making sure everything was transferred across smoothly. 🌟 — Three Social Media Team
Really good shannon at the store was…
Really good shannon at the store was amazing so helpful ,and patient
August 18, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
That’s wonderful to hear, Karen! ✨ A big shout‑out to Shannon at our Three branch for providing such exceptional support. Thank you for sharing your lovely feedback. 😊-Three Social Media Team
Whenever I come into the Castleford…
Whenever I come into the Castleford store all the staff are very helpful even if it's a little query that I need help with. Saw Karen today who again helped me with my WiFi issue.
August 10, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you, Bob. We're absolutely delighted to hear that our Castleford team always takes great care of you, no matter how big or small the query. It's wonderful to hear that Karen was able to get your Wi-Fi issue sorted out for you today. 🥰 - Three Social Media Team
Got a new sim from Karen and she…
Got a new sim from Karen and she transferred my number over. Very pleased with the service.
August 5, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Love the energy and feedback, Shannon! Karen is truly our champ. See you soon! 😉 — Three Social Media Team
Karen helped ne transfer my number over…
Karen helped ne transfer my number over from o2 to my new three sim. Brilliant service and very friendly.
August 5, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hello Jane, we’re pleased Karen could guide you through the switch with ease. Thanks for sharing your experience – Three Social Media Team
Karen was amazing as always
Karen was amazing as always, fully explained the deals and found me the best one. Thank you!
August 4, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you for sharing this amazing 5⭐ review, Beth. We’re glad Karen guided you through the options and made choosing the right deal straightforward.
— Three Social Media Team
Reply from Three UK - 3Store Castleford
Hey Patricia, we’re glad to hear Helen made your experience a positive one. Thank you for sharing your feedback. 😊
-Three Social Media Team.
Helen at 3.
Helen. Helped me to get rid of the IMAP account. Top marks as I could not access my emails.
August 1, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you for sharing your experience, Peter. We’re really glad Helen was able to assist you and get everything sorted so you could access your emails again. We appreciate your feedback. 😊
-Three Social Media Team.
The staff was really nice and helped me and made me understand
Thank you so much Aya really appreciate the help and made my parents understand and me to understand how it works thank you so much ☺️
August 1, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Mya, it’s lovely to hear Aya explained everything clearly for you and your parents. Thank you for your kind words. - Three Social Media Team
Aya was really helpful in store new a17…
Aya was really helpful in store new a17 and full setup included with a unressistable offer !
August 1, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Rob, thank you for checking in about your experience with Aya. We are delighted that she provided top-tier retail care, handled your complete device transition seamlessly, and secured an incredible deal for your new upgrade. — Three Social Media Team
Been served by Yanal and he gave me an…
Been served by Yanal and he gave me an amazing experience and offered me an incredible deal thanksss
August 1, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hey Georgina, we’re thrilled to hear that Yanal delivered exceptional service and helped you secure an amazing deal. Thank you so much for sharing your experience! 😊
-Three Social Media Team.
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