Spoke with Will who was very helpful and knowledgeable and we ended up upgrading our phone. Excellent customer service and would highly recommend visiting the store.
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My flatmate and I visited the Dundee store to ask about broadband and Aaron was beyond helpful. Not only did we leave the store with our broadband secured but he also helped me get onto a better phone... See more
Company replied
I had a great experience at three. I was looking to upgrade my contract and Will was very helpful. He explained everytbing to me and was very polite and had good customer service.
Company replied
Great customer service from Will, informative, tried to get us the best deals on our phones.
Company replied
Company details
About Three UK - 3Store Dundee
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit L29, Overgate Court, DD1 1UQ, Dundee, North, United Kingdom
- 01382206634
4.6
Excellent
39 reviews
No history of asking for reviews
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Spoke with Will who was very helpful…
Spoke with Will who was very helpful and knowledgeable and we ended up upgrading our phone.
Excellent customer service and would highly recommend visiting the store.
June 3, 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Hello, happy to know Will gave useful guidance and helped you proceed with your upgrade smoothly. We appreciate you sharing your feedback. -Suhaas
Great customer service from Will
Great customer service from Will, informative, tried to get us the best deals on our phones.
May 28, 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Hi Scott, we appreciate this so much. It’s wonderful to hear how clearly and honestly Will guided you through your options 🥰⭐ -Ayesha
Reply from Three UK - 3Store Dundee
Hi Derek, thank you for sharing this. We are glad to hear that setting up your new SIM was a simple process and that you received such helpful support from us.— VodafoneThree Social Media Team
I had a great experience at three
I had a great experience at three. I was looking to upgrade my contract and Will was very helpful. He explained everytbing to me and was very polite and had good customer service.
May 21, 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Thank you for sharing your experience, Aleksandra 🙌✨. We’re pleased that Will was able to guide you through your upgrade 🎉. -Neha
Very helpful with my problem
May 13, 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Hey John, it’s fantastic to hear how we made your visit so smooth. Your feedback truly means a lot to us! 🥰 -Kashish
Very good upgrade
Will explained things very well at every stage. The offers were very good for upgrading.
May 6, 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Really appreciate your feedback, Ffyona ✨. Wonderful to know Will provided clear explanations at every step and made your upgrade experience feel worthwhile. -Manavata
Really helpful and pleasant staff.
Really helpful and pleasant staff.
Good deal
April 21, 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Hi Yolanda, thanks for letting us know! We’re really pleased to hear you’re happy with both the service and the deal you received. Welcome to the family! -Shivam
Adam was extremely helpful with selling…
Adam was extremely helpful with selling and setting up my mother’s new phone. So helpful! Great service!
April 4, 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Tanya, we’re delighted Adam’s guidance and care made setting up your mother’s phone easy. Thank you so much for the 5 ⭐ review! -Suhaas
Terrible Network Speed and Poor Customer Service
I am currently on a 2-year unlimited data contract with Three, living in Dundee, Scotland, and my experience has been extremely disappointing.
The main issue is the very poor network service and slow internet speeds. At times, the speed drops to around 1 Mbps or even lower. Simple tasks like sending a WhatsApp message can take 4–5 minutes, which is completely unacceptable for a modern mobile network.
I have raised this issue multiple times at the Overgate Dundee service centre, but my concerns have not been taken seriously. The staff only point out that my iPhone shows a 4G connection, without properly investigating the actual performance. I even showed them live speed test results demonstrating the slow speeds, but they dismissed it, saying that being inside a shopping centre could affect the signal.
However, the problem is not limited to indoor areas. Even in the city centre, I struggle to send basic messages, which clearly shows that the issue is with the network itself.
Despite making several complaints, no real action has been taken to resolve the problem. When I asked to cancel my contract due to the poor service, I was told that I would still have to pay the full cost of the 2-year contract, even though I am not receiving the service I am paying for.
Overall, this has been a very frustrating experience, and I would not recommend this network based on the poor service quality and lack of customer support.
March 19, 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Hi Muhammad, we're sorry to hear this, and we understand how frustrating it can be when your connection isn't working as it should. You can check the coverage and network status in your area by entering your postcode here: https://bit.ly/2ThkuKd. This will show whether any local issues are affecting your service. If everything appears normal or the issue has been ongoing, our team can run full diagnostics and guide you through the best options for your account: https://bit.ly/3C43TKN. They're available Monday to Friday from 8am to 10pm, and weekends from 9am to 8pm. If you wish to log your complaint, please reach out to our team here: https://bit.ly/3uJlOrF and we'll be happy to support you. -Prabhjeet
Reply from Three UK - 3Store Dundee
What an amazing 5⭐ rating, Gary. Lovely to hear our team provided such helpful and friendly service. Have a fantastic one ahead! 🌸 -Ayesha
Ricky was very helpful at cleaning my…
Ricky was very helpful at cleaning my phone of viruses
March 30, 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Very helpful assistance from Will
Very helpful assistance from Will
Sorted our problem very quickly
March 24, 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Val, we’re delighted Will’s attentive support resolved things swiftly. Your feedback means a lot to us. 😊 -Suhaas
Really helpful and friendly customer…
Really helpful and friendly customer service. Especially Will done a great job.
March 14, 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Oh wow, Dasun! Thank you for sharing your thoughts about Will. We’re so glad we could guide you along the way, and here’s to many more smiling moments together! 💗 -Ayesha
Adam was very helpful and efficient and…
Adam was very helpful and efficient and helped me pick the right phone very quickly. He answered all my questions without hesitation and he was also very friendly and polite. 10/10 service, thank you Adam!
March 14, 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Love hearing this, Tabita 💫 We’re thrilled to know Adam offered such clear, confident guidance while helping you choose the phone that suited you best. That amazing 10/10 shout‑out isn’t just uplifting 😍 it motivates us to keep raising the bar every single day. -Arvind
Amazing customer service
My flatmate and I visited the Dundee store to ask about broadband and Aaron was beyond helpful. Not only did we leave the store with our broadband secured but he also helped me get onto a better phone contract. We came in with a ton of questions and he was able to answer every one for us. Before going in we were apprehensive about setting things up in person but after the great experience we had, we would do it again for sure!
March 11, 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Hello, Abigail. We’re thrilled to hear about your visit to our Dundee store and the outstanding support you received from Aaron. 🌟 It’s great to know he was able to guide you through all your questions and help set up both broadband and a new phone plan with confidence. 😇 -Prabhjeet
The services was great im happy they…
The services was great im happy they really guide us what we want
Thank you so much
March 4, 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Thanks for your feedback, Yogit, and it's lovely to hear that you enjoyed great customer service and that you also felt well-guided. We appreciate you taking the time to share this with us. -Michael
Will was my sales guy he was fab…
Will was my sales guy he was fab explained everything to my understanding very friendly an he even set my new Phne up fab service from him
March 2, 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Thank you for sharing your experience, Barbara! 😊 Will went above and beyond to make your visit clear and effortless with your new device. ✨ -Veronica
I was in the Three shop in Dundee today…
I was in the Three shop in Dundee today 13/2/26 I was referred to Will who was a fantastic help setting up my new phone all the staff in the Dundee shop were amazing and nothing was a problem to them and were very keen to help brilliant staff keep up the good work.
February 13, 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Dundee Overgate 3 shop
Very good,Will helped and explained all my questions,My problem was resolved and he helped me save some money ! Would recommend.
February 13, 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Very good customer service,helpful…
Very good customer service,helpful transferring everything to new phone 🙂
February 11, 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Thanks so much, Jackie. Happy to know the phone transfer went nice and easy for you. Hope you’re loving your new device! 🙂 -Ayesha
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