Will and Rickie were so helpful. We need to change our accounts and the process was very complicated for us. Will gave us all the instructions and the process was made so easy. When we came back to th... See more
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Adam was extremely helpful, like the best customer service experience I've ever had. Keep him employed and give him a raise!!!
Company replied
My flatmate and I visited the Dundee store to ask about broadband and Aaron was beyond helpful. Not only did we leave the store with our broadband secured but he also helped me get onto a better phone... See more
Company replied
Nice easy experience getting a new phone, everything was explain well to me to find the phone that I wanted. Will was exceptionally helpful and patient throughout the process.
Company replied
Company details
About Three UK - 3Store Dundee
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit L29, Overgate Court, DD1 1UQ, Dundee, North, United Kingdom
- 01382206634
4.8
Excellent
67 reviews
Asks customers to review
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Excellent customer service
Excellent customer service. Very pleasant staff.
October 16, 2026
Unprompted review
Reply from Three UK - 3Store Dundee
That’s superb, Alan! It’s wonderful to know this has been your experience with our staff. Thanks for sharing it with us! 🌟 -Three Social Media Team
Adam was extremely helpful
Adam was extremely helpful, like the best customer service experience I've ever had. Keep him employed and give him a raise!!!
October 5, 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Hi Sarah, thank you for your review. We're delighted to hear Adam provided such an outstanding experience and made such a positive impression during your visit.— Three Social Media Team
Good service
Good service. Bought a new device and was helped with setup and transfer from my old one!!!
October 1, 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Hey, Margaret. We're thrilled to hear that team was able to get your account sorted out and make your upgrade process smooth and easy. Enjoy your new phone, and thank you for choosing us! 😇 -Three Social Media Team
Happy with service.
September 16, 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Hi Albert, thank you for your review. We're pleased to know you had a positive experience with us.
Three Social Media Team
Advisor Will in the Dundee store…
Advisor Will in the Dundee store explained the bets deals and offers, tailored his approach to our needs, very polite professional and friendly, a credit to your store
September 5, 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Hi Andrew, it’s great to know Will took the time to understand what mattered to you and guide you towards suitable options during your visit to our Dundee store. We appreciate you recognising the care and professionalism he brought to the experience. — Three Social Media Team
Will and Rickie were so helpful
Will and Rickie were so helpful. We need to change our accounts and the process was very complicated for us. Will gave us all the instructions and the process was made so easy. When we came back to the shop to finalise the changes Rickie was the one helping us and the same way he made it very simple and quick. Thank you so much guys! We appreciate your help and the solution of the problem. We highly recommend Dundee store and Will and Rickie.
September 10, 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Hi Lia. It's wonderful to hear how our team made a complicated process so easy and stress-free for you. We're delighted they could provide such simple and quick assistance.
If you need any help from us in the future, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm.
Or via Social Media on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Will resolved our queries very well and…
Will resolved our queries very well and sorted any questions we put to him
September 10, 2026
Unprompted review
Reply from Three UK - 3Store Dundee
We're so pleased to hear that Will was able to resolve all your queries and answer your questions thoroughly. It's great to know you had such a positive experience!
If you need any help from us in the future, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm.
Or via Social Media on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Vodafone
Darren helped me sort some issues with…
Darren helped me sort some issues with my phone today. Excellent service couldn't get better anywhere else!
September 9, 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Thank you for your fantastic feedback! It's wonderful to know Darren provided such great support and got everything sorted for you. 🌟 — Three Social Media Team
very helpful and delighted.
September 8, 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Brilliant, Lynn! 😍 We absolutely love hearing that you're delighted with our team's support. Have a great week! — Three Social Media Team
Reply from Three UK - 3Store Dundee
That's brilliant, Crawford 🌟 We're pleased the guidance hit the mark and delivered such high praise across the board 💙
- Three Social Media Team
Dundee Overgate centre branch
John the assistant manager at Dundee Overgate centre branch was very helpful when I had problems with my bills.
August 21, 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Hey there! We’re pleased John at our Dundee Overgate Centre store was able to assist you with your billing concerns. Thank you for taking the time to leave your review. — Three Social Media Team
Excellent service
Will was amazing as always! So helpful and explains everything in great detail! Helped me with my grandads phone and my sons and now mine! Always great service at 3 and would recommend to anyone. Keep up the good work.
August 17, 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Hello Robin, we’re happy to hear that you had a great experience with us. Thank you so much for the 5⭐ review! Your recommendation means a lot to us 💜 – Three Social Media Team
Aaron was brialliant talked through…
Aaron was brialliant talked through everthing in detail fantastic service
August 12, 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Hey Paul, that’s brilliant! We’re so glad Aaron made everything run smoothly for you. Thank you for sharing this amazing 5⭐ review!-Three Social Media Team
Excellent service and advce from Will
August 5, 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Hey Ann! 🌷 We’re thrilled to know Will made your day special. Thank you for sharing such uplifting feedback! 💫☺️ — Three Social Media Team
Adam was friendly and helpful
Adam was friendly and helpful. He asked if I had any questions but he had explained everything already
August 4, 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Your shout-out is WOW 🎯 Pamela. It’s fantastic to know Adam was one step ahead and made sure everything was covered so clearly. 💙
- Three Social Media Team
I had a very helpful guy called Will…
I had a very helpful guy called Will who got me an amazing deal on my phone and answered all my questions.
July 24, 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Hi there, we’re really glad to hear Will was able to find a deal that matched exactly what you were looking for and answer all your questions along the way. Thanks so much for sharing your experience.
-Three Social Media Team.
Adam was professional
Adam was professional, patient and very knowledgeable. He sorted everything out which was really above and beyond because my flip phone had broken and only the top screen was working
July 19, 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Angie, thank you for sharing your experience. Adam’s professionalism and calm support ensured everything was handled smoothly, even with the challenges you faced. We’re glad his help made a positive difference for you.
Three Social Media Team
Will was very helpful sorting out my…
Will was very helpful sorting out my apps on my new phone and explained how everything works
July 13, 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Love this, Aileen 💫 Wonderful to know Will’s expert guidance got your apps ready to enjoy while helping you feel confident with your new device 🌟
- Three Social Media Team
Got a new sim deal and phone
Got a new sim deal and phone, was also help with my data transfer.
July 9, 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Hi Nicholas, your feedback means a lot to us. We’re happy that you not only got your new deal and device sorted, but also received the assistance you needed with your data transfer.
– Three Social Media Team
Adam at dundee store was ace
Adam at dundee store was ace. Helped me get a great deal. Really friendly and helpful.
July 6, 2026
Unprompted review
Reply from Three UK - 3Store Dundee
That’s impressive, Stuart 🎯 We’re delighted Adam’s expert support at our Dundee store helped secure excellent value and made such a positive impression 🌟
- Three Social Media Team
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