I went into three and got served by a girl called noor. She was very helpful and honestly helped alot, she solved my situation in seconds and was very sweet about it. I would really recommend this bra... See more
Company replied
Location
Switch locationUnit 78, 31 Ealing Broadway Centre, Ealing, W5 5JY Ealing, London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Noor was incredibly helpful and played a big role in guiding us through the decision. Her advice made everything clear, and because of her support we confidently chose the Fold 8 Ultra. She’s truly th... See more
Company replied
I spoke to Noor who was exceptionally professional from start to finish. She explained everything clearly, listened carefully to what I needed, and made the whole process of switching my sim provider... See more
Company replied
⭐⭐⭐⭐⭐ I had such a lovely experience, especially thanks to Has 💕🌸✨. She was incredibly sweet, kind, patient, and genuinely helpful throughout the whole process. 🥰💖 She took the time to... See more
Company replied
Company details
About Three UK - 3Store Ealing Broadway
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 78, 31 Ealing Broadway Centre, Ealing, W5 5JY, Ealing, London, United Kingdom
- 02088406620
4.9
Excellent
184 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Polly was great help to get my search…
Polly was great help to get my search bar back on my phone
April 15, 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Nothing makes us happier than fixing what matters and restoring smiles along the way, Eamonn. Thank you for highlighting Polly’s efficiency. It was wonderful serving you today. -Ashifa
Polly was amazing she help me to turn…
Polly was amazing she help me to turn off call forwarding so I could receive calls again
April 15, 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Hi there, love hearing that! Polly handled everything so smoothly and made sure your phone was back to receiving calls without any issues. -Manavata
It was perfect visit Sana helped me to…
It was perfect visit Sana helped me to setup a new account with IPhone she guided me everything step by step with price and process.
It was amazing services.Highly recommend to visit three ealing store.
April 13, 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Your visit sounds truly seamless! Sana’s thoughtful guidance made setting up your new account effortless and turned the whole process into a joyful experience. Walking out with a brand‑new iPhone is something you’ll truly enjoy, and we’re delighted to have earned your recommendation, Barbara. What a joy it was to serve you at Ealing store! -Ashifa
Malek was very helpful switching my…
Malek was very helpful switching my number
April 12, 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
We really appreciate your review, Morimasa. It’s great to hear Malek gave you the support you needed with your number transfer. -Shivam
Reply from Three UK - 3Store Ealing Broadway
Hello there, we absolutely love hearing this from our customers! A huge shoutout to Makes for being so helpful. 🤗 -Ayesha
The best service from hasti
April 8, 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
What a fantastic review, Bahja! 🎉 We’re delighted to hear that Hasti made your experience so enjoyable. -Veronica
Thank you dimitar for helping me with…
Thank you dimitar for helping me with my Phone and fixing my e-mail
April 8, 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Hey Janek, it’s fantastic to hear that Dimitar made your visit so seamless. Your feedback means a lot to us, and we’re thrilled she left such a positive impression. 🥰 -Kashish
Norr was really helpful
Norr was really helpful, got everything I needed sorted.
April 6, 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Thank you for sharing this brilliant feedback Jason! It's great to hear how smoothly everything went and that Norr provided such excellent support throughout the process. -Afaq
Thank you hasti for helping me remove…
Thank you hasti for helping me remove spam apps from my phone
April 4, 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Hey Nick, it’s fantastic to hear that Hasti made your visit so seamless. Your feedback means a lot to us, and we’re thrilled he left such a positive impression. 🥰 -Kashish
wonderful lady hasti helped me so that…
wonderful lady hasti helped me so that I could send emails again from my phone as it came up with an error every time I tried to send an email
March 27, 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Hi Anne, it’s great to hear you had such a positive experience with us. We know how important it is to stay connected, so we’re glad we could get things sorted and working as they should be. Thank you for taking the time to share your feedback. -Kishan
I couldn't view my emails on my tablet…
I couldn't view my emails on my tablet and hasti helped my to sort it out
March 27, 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Hey Florrett, that’s superb! We’re so glad Hasti was able to make sure everything was sorted out smoothly for you. -Neha
Hasti put my mind as ease as I wasn’t…
Hasti put my mind as ease as I wasn’t able to make or receive calls and she helped me and I’m relieved it’s sorted, she also helped me to sort out my WhatsApp
March 25, 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Thank you for sharing this lovely feedback, Velina! It’s great to hear that Hasti took such good care of you and made sure everything was handled smoothly. -Afaq
Dimi was great and helped me to cancel…
Dimi was great and helped me to cancel with third party charges
March 25, 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Really appreciate the feedback, Kusai. Dimi will be happy to know he made the process easy for you. 🤗 -Ayesha
Dimitar was a star god bless him
March 25, 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Hello, Brenda! We’re delighted to hear Dimitar made such a positive impact during your visit. Your kind words will mean a lot to us. 🥰 -Prabhjeet
Just wanted to take the time to say…
Just wanted to take the time to say thank you to polly for helping me to set up my watch and link it to my phone even though im not with three will definitely recommend her
March 24, 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Thank you so much for sharing your experience with Polly, Sori. We’re thrilled by your kind words and truly appreciate the 5 star review. It’s wonderful to know she made such a positive impression. 🤗 -Kashish
Malek was amazing with his assistance…
Malek was amazing with his assistance on my phone storage and gave advice on apple phones to which I will upgrade to
March 22, 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Hi, Teresa, it’s fantastic to hear how much Malek’s support meant to you. His guidance on managing storage and sharing insights about devices clearly made your visit worthwhile. Thanks for this amazing 5 ⭐ review. -Prabhjeet
Exceptional customer service from Noor
I spoke to Noor who was exceptionally professional from start to finish. She explained everything clearly, listened carefully to what I needed, and made the whole process of switching my sim provider feel effortless. Her warm, friendly manner turned what could have been a stressful call into an absolute pleasure. It’s rare to come away from a customer service genuinely impressed, but she absolutely achieved that.
March 20, 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Hi there, it’s great to hear that moving your service over to us was such a smooth process. We’re glad Noor was able to help and make things easy for you. Thanks for taking the time to share this feedback and welcome to the network. -Kishan
Wanted to say a massive thanks to…
Wanted to say a massive thanks to dimitar and indy for helping me sort out my email so i can send and receive emials again
March 20, 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Hey Jesse, thank you for sharing this amazing 5⭐ review! We’re thrilled that Dimitar and Indy gave you such a fantastic experience. -Veronica
Absolutely fantastic customer service
Absolutely fantastic customer service!
Ari delivered a 10 GOLD STAR service!!
He was also very professional and patient and I am so very happy with Three+ that I am sending my Family and Friends !!
I have also told Ari he can never leave !!
March 19, 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Thank you for taking the time to share such wonderful feedback, Montse. We’re delighted that Ari provided exceptional service and that you’re enjoying Three+ ⭐️. Thank you for recommending us to your loved ones. -Veronica
Payasyogo sim
Polly helped me with setting up my paygo sim while visitng uk.
March 12, 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Hi Karmen, thank you for choosing us during your visit to the UK. We’re pleased Polly provided attentive, professional care and got your SIM activated promptly. -Kishan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.