Regarding James What an excellent employee. He was polite very knowledgeable on mobile phones etc and gave me food for thought about my next iPhone. Explained the waiting time for the new model.... See more
Company replied
Location
Switch locationRU3, Bouverie Place Shopping Centre, CT20 1AU Folkestone, South, GB
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I was able to get more questions answered and make a more informed decision because I went into a store rather than sorting my upgrade online. I was helped by James who flawlessly helped me get my S2... See more
Company replied
James was really helpful gave us amazing advice and an incredible deal. Not pushy at all, just genuinely a lovely guy. So pleased with the service he provided and will definitely be recommending Three... See more
Company replied
Zofia was excellent in explaining what was needed and spent time so we got exactly what I needed. Top marks very patient.
Company replied
Company details
About Three UK - 3Store Folkestone
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
RU3, Bouverie Place Shopping Centre, CT20 1AU, Folkestone, South, United Kingdom
- 01303244850
4.9
Excellent
78 reviews
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Peter helped me resolve an issue with…
Peter helped me resolve an issue with my sim signal
September 22, 2026
Unprompted review
Reply from Three UK - 3Store Folkestone
Thanks for sharing this, Joanne. What a great shout-out for Peter. We're so pleased his support helped put your SIM signal issue right.
Three Social Media Team
Zofia was excellent in explaining what…
Zofia was excellent in explaining what was needed and spent time so we got exactly what I needed. Top marks very patient.
September 16, 2026
Unprompted review
Reply from Three UK - 3Store Folkestone
Hi Matthew, what a lovely review to receive. Zofia clearly made sure you felt informed throughout the process and helped make everything straightforward. Thank you for sharing your experience.
Three Social Media Team
Zofia and James were very helpful
Zofia and James were very helpful. They sorted out my contract
September 11, 2026
Unprompted review
Reply from Three UK - 3Store Folkestone
Love hearing this, Colin ✨ We're pleased Zofia and James provided such capable support and got everything sorted smoothly. Thanks for sharing the love 💙
- Three Social Media Team
James and Zofia were amazing in helping…
James and Zofia were amazing in helping me with my phone upgrade and transfer
They deserve a payrise
September 11, 2026
Unprompted review
Reply from Three UK - 3Store Folkestone
Hey Christine, we're delighted to hear that James and Zofia made the process seamless and stress-free, ensuring everything was taken care of and that your plan was successfully updated. 😊-Three Social Media Team
Went to the 3 shop in Folkestone
Went to the 3 shop in Folkestone. My wife and I both upgraded our phones.Sheree was the member of staff we dealt with. She was amazing and nothing was a problem for her. Great for 3 to have such good members of staff.
September 5, 2026
Unprompted review
Reply from Three UK - 3Store Folkestone
Hi Mick, thank you for your fantastic feedback. We're delighted to hear that Sheree at our Folkestone store provided excellent assistance to you and your wife with your upgrades of the device, making the whole process straightforward and hassle free.
- Three Social Media Team
Information and new phone
Staff very friendly and helpful, especially Zofia and Shree
August 18, 2026
Unprompted review
Reply from Three UK - 3Store Folkestone
Hi Sharon, it’s lovely to know the team made you feel well looked after, with Zofia and Shree receiving special recognition. Thanks for taking the time to share your appreciation — Three Social Media Team
I like the service which is very good…
I like the service which is very good who did with us her name is Shree .she is very outstanding service and very friendly .
August 11, 2026
Unprompted review
Reply from Three UK - 3Store Folkestone
Hey Bimjata, we’re thrilled to hear that Shree made such a positive impression. Thank you for taking the time to share your experience with us! 😊
-Three Social Media Team.
Folkestone branch
Folkestone branch, Shree was absolutely amazing and fantastic. What a gem for Three in Folkestone to have such calibre of staff, having Shree serving costumers.
August 8, 2026
Unprompted review
Reply from Three UK - 3Store Folkestone
Hi Mieke, discovering such exceptional care during your visit to our Folkestone branch highlights the dedication Shree brings to every interaction, resulting in a wonderfully smooth experience. — Three Social Media Team
I came to three for a handset upgrade…
I came to three for a handset upgrade and Shree was really helpful. I liked the service
July 27, 2026
Unprompted review
Reply from Three UK - 3Store Folkestone
Hi there, it is great to hear that Shree provided such helpful support during your recent visit. We always aim to make things straightforward for our customers, and it is wonderful to know you enjoyed your time with us. Thank you for sharing your feedback.— Three Social Media Team
Reply from Three UK - 3Store Folkestone
Hello Will, it's great to hear you had a pleasant visit with Peter. We appreciate you sharing your experience – Three Social Media Team
Very professional and helpful…
Shree and Ash were very professional and most helpful explaining things clearly
July 22, 2026
Unprompted review
Reply from Three UK - 3Store Folkestone
Hi there, it's great to hear Shree and Ash guided you clearly and made things easy. - Three Social Media Team
Great service in Folkestone store
After an absolutely nightmarish and unproductive conversation with 3’s customer support online, I went into my local 3 store. I was greeted by James who was brilliant and helped resolve an issue I had in minutes. Great customer service.
July 17, 2026
Unprompted review
Reply from Three UK - 3Store Folkestone
Hey, Quincy! We’re so glad that James could step in and completely turn things around for you. While we're truly sorry that your initial online chat was so frustrating, it's wonderful to know his swift, welcoming, and effective support resolved everything in mere moments. Your high praise is a fantastic boost for our store team. 😇 - Three Social Media Team
Sofia was very helpful and patient.
Sofia was very helpful and patient.
I was very pleased with the service that I received.
July 16, 2026
Unprompted review
Reply from Three UK - 3Store Folkestone
Hi Glyn, thank you for your 5 ⭐ review and for taking the time to share your experience! It's fantastic to hear you received excellent service from Sofia. - Three Social Media Team
Ali was absolutely amazing went through…
Ali was absolutely amazing went through and explained business deal and set everything up outstanding service and Ali is amazing
July 14, 2026
Unprompted review
Reply from Three UK - 3Store Folkestone
Hi Victor, thank you for recognizing Ali's fantastic support. He did a brilliant job making your business setup smooth and straightforward. 🥰- Three Social Media Team
Zofia helped me to sort out my broadband
Zofia helped me to sort out my broadband
July 9, 2026
Unprompted review
Reply from Three UK - 3Store Folkestone
Hey Paul, thank you for your glowing review. It's wonderful to hear Zofia provided such excellent support. Wishing you a fantastic day. 😊 - Three Social Media Team
Reply from Three UK - 3Store Folkestone
That's awesome to hear! 🎉 Matthew, we're so happy you received such great help from us. Thank you for sharing this! ☺️ - Three Social Media Team
I was here at Folkestone three to get a…
I was here at Folkestone three to get a new sim and Rasheed and Shree helped me. It was a good service, I’m happy.-
June 19, 2026
Unprompted review
Reply from Three UK - 3Store Folkestone
Hi Rita. Getting a new SIM should always be a smooth process, so it is great to hear that Rasheed and Shree took such good care of you during your visit to Folkestone. We are pleased that you left our branch with a smile. -Shivam
Problems with my phone
I came into the shop with problems with my phone. Shree was very helpful and patient with me. Friendly and very helpful.
June 17, 2026
Unprompted review
Reply from Three UK - 3Store Folkestone
Hey Carol, we really appreciate the love! We’re happy Shree supported you with excellent service and clear advice. Hope you have a lovely day. -Ayesha
Really good experience with Rasheed and…
Really good experience with Rasheed and excellent performance and great communication skills
June 8, 2026
Unprompted review
Reply from Three UK - 3Store Folkestone
Hi Ramon, really appreciate your feedback! 😊 Fantastic to hear Rasheed delivered great support with brilliant communication throughout your visit. -Ayesha
Reply from Three UK - 3Store Folkestone
Thank you for this 5 ⭐ review. We're glad that Zofia made everything easier for you, and we truly appreciate you taking a moment to share your feedback with us. 😇 -Prabhjeet
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