After an absolutely nightmarish and unproductive conversation with 3’s customer support online, I went into my local 3 store. I was greeted by James who was brilliant and helped resolve an issue I had... See more
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Location
Switch locationRU3, Bouverie Place Shopping Centre, CT20 1AU Folkestone, South, GB
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See what reviewers are saying
Regarding James What an excellent employee. He was polite very knowledgeable on mobile phones etc and gave me food for thought about my next iPhone. Explained the waiting time for the new model.... See more
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I was able to get more questions answered and make a more informed decision because I went into a store rather than sorting my upgrade online. I was helped by James who flawlessly helped me get my S2... See more
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James was really helpful gave us amazing advice and an incredible deal. Not pushy at all, just genuinely a lovely guy. So pleased with the service he provided and will definitely be recommending Three... See more
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Company details
About Three UK - 3Store Folkestone
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
RU3, Bouverie Place Shopping Centre, CT20 1AU, Folkestone, South, United Kingdom
- 01303244850
4.9
Excellent
70 reviews
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I came to three for a handset upgrade…
I came to three for a handset upgrade and Shree was really helpful. I liked the service
July 27, 2026
Unprompted review
Reply from Three UK - 3Store Folkestone
Hi there, it is great to hear that Shree provided such helpful support during your recent visit. We always aim to make things straightforward for our customers, and it is wonderful to know you enjoyed your time with us. Thank you for sharing your feedback.— Three Social Media Team
Reply from Three UK - 3Store Folkestone
Hello Will, it's great to hear you had a pleasant visit with Peter. We appreciate you sharing your experience – Three Social Media Team
Very professional and helpful…
Shree and Ash were very professional and most helpful explaining things clearly
July 22, 2026
Unprompted review
Reply from Three UK - 3Store Folkestone
Hi there, it's great to hear Shree and Ash guided you clearly and made things easy. - Three Social Media Team
Great service in Folkestone store
After an absolutely nightmarish and unproductive conversation with 3’s customer support online, I went into my local 3 store. I was greeted by James who was brilliant and helped resolve an issue I had in minutes. Great customer service.
July 17, 2026
Unprompted review
Reply from Three UK - 3Store Folkestone
Hey, Quincy! We’re so glad that James could step in and completely turn things around for you. While we're truly sorry that your initial online chat was so frustrating, it's wonderful to know his swift, welcoming, and effective support resolved everything in mere moments. Your high praise is a fantastic boost for our store team. 😇 - Three Social Media Team
Sofia was very helpful and patient.
Sofia was very helpful and patient.
I was very pleased with the service that I received.
July 16, 2026
Unprompted review
Reply from Three UK - 3Store Folkestone
Hi Glyn, thank you for your 5 ⭐ review and for taking the time to share your experience! It's fantastic to hear you received excellent service from Sofia. - Three Social Media Team
Ali was absolutely amazing went through…
Ali was absolutely amazing went through and explained business deal and set everything up outstanding service and Ali is amazing
July 14, 2026
Unprompted review
Reply from Three UK - 3Store Folkestone
Hi Victor, thank you for recognizing Ali's fantastic support. He did a brilliant job making your business setup smooth and straightforward. 🥰- Three Social Media Team
Zofia helped me to sort out my broadband
Zofia helped me to sort out my broadband
July 9, 2026
Unprompted review
Reply from Three UK - 3Store Folkestone
Hey Paul, thank you for your glowing review. It's wonderful to hear Zofia provided such excellent support. Wishing you a fantastic day. 😊 - Three Social Media Team
Reply from Three UK - 3Store Folkestone
That's awesome to hear! 🎉 Matthew, we're so happy you received such great help from us. Thank you for sharing this! ☺️ - Three Social Media Team
I was here at Folkestone three to get a…
I was here at Folkestone three to get a new sim and Rasheed and Shree helped me. It was a good service, I’m happy.-
June 19, 2026
Unprompted review
Reply from Three UK - 3Store Folkestone
Hi Rita. Getting a new SIM should always be a smooth process, so it is great to hear that Rasheed and Shree took such good care of you during your visit to Folkestone. We are pleased that you left our branch with a smile. -Shivam
Problems with my phone
I came into the shop with problems with my phone. Shree was very helpful and patient with me. Friendly and very helpful.
June 17, 2026
Unprompted review
Reply from Three UK - 3Store Folkestone
Hey Carol, we really appreciate the love! We’re happy Shree supported you with excellent service and clear advice. Hope you have a lovely day. -Ayesha
Really good experience with Rasheed and…
Really good experience with Rasheed and excellent performance and great communication skills
June 8, 2026
Unprompted review
Reply from Three UK - 3Store Folkestone
Hi Ramon, really appreciate your feedback! 😊 Fantastic to hear Rasheed delivered great support with brilliant communication throughout your visit. -Ayesha
Reply from Three UK - 3Store Folkestone
Thank you for this 5 ⭐ review. We're glad that Zofia made everything easier for you, and we truly appreciate you taking a moment to share your feedback with us. 😇 -Prabhjeet
Shreeju was super helpful and kind
Shreeju was super helpful and kind — got sorted with a new contract speedily 💙
June 2, 2026
Unprompted review
Reply from Three UK - 3Store Folkestone
That’s fantastic, Lauren 🎉 Shreeju stepped in with real care and had everything sorted in no time. Wishing you many more happy moments ahead 🥰 -Arvind
Zofia was amazing
Zofia was amazing. Very supportive and helpful. She deserves a pay increase in my opinion.
June 1, 2026
Unprompted review
Reply from Three UK - 3Store Folkestone
Hi Edward, it’s good to know you had a positive experience with Zofia. We’re glad she was able to help out and provide the details you needed. Thank you for the 5⭐ rating. -Neha
Excellent service from James
James was really helpful gave us amazing advice and an incredible deal. Not pushy at all, just genuinely a lovely guy. So pleased with the service he provided and will definitely be recommending Three to friends and family!
May 22, 2026
Unprompted review
Reply from Three UK - 3Store Folkestone
Oh wow, Jesse! Thank you for sharing your thoughts about James. We’re so glad he could guide you along the way, and here’s to many more smiling moments together! 💗 -Kashish
Needed to upgrade my contract and Peter…
Needed to upgrade my contract and Peter made it very easy
May 16, 2026
Unprompted review
Reply from Three UK - 3Store Folkestone
Thank you, Molly! We're delighted to hear Peter was able to help with your upgrade and that his kindness and professionalism stood out. 🥰 -Prabhjeet
Reply from Three UK - 3Store Folkestone
Hi Jakub, thank you for your 5 ⭐ review and for taking the time to share your experience! It's fantastic to hear you received excellent service from Zofia. -Prabhjeet
James helped me update the software on…
James helped me update the software on my tablet and phone. Appreciate his help very much
May 15, 2026
Unprompted review
Reply from Three UK - 3Store Folkestone
Thanks for sharing, 🎉 Keith! James clearly worked some magic, and hearing that you gave us a perfect 5/5 truly makes our day. 🥰 -Kashish
Had a problem with my phone and I went…
Had a problem with my phone and I went in store to fix it and Peter was very helpful in resolving the issue
May 14, 2026
Unprompted review
Reply from Three UK - 3Store Folkestone
Thanks a ton for your review, Andy! 🎉 Peter really nailed it, and we look forward to serving you again. ☺️ -Kashish
Zophia in the 3 shop in Folkestone was…
Zophia in the 3 shop in Folkestone was extremely helpful in looking for the best plan for me
April 30, 2026
Unprompted review
Reply from Three UK - 3Store Folkestone
Thank you for your feedback. We’re delighted to hear that Zophia at our Folkestone shop made your experience fabulous. Wishing you a wonderful day! 😊 -Neha
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