James the salesperson at 3 was truly excellent. He explained everything very clearly and comprehensively (which is especially useful to an 'old person' like me.) He organised the best deal possible fo... See more
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Friendly staff and very knowledgable, patient - Nick listened as I bumbled through trying to explain what I was after, since not even glancing at a new phone since 2018, which I very much appreciated.... See more
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Unreal performance from James. First experience with 3 since moving from Vodafone and over the moon. I feel at home at last
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I've been a customer for 22 months and I can proudly say im happy for the service and the help I received today
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Company details
About Three UK - 3Store Guildford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
112-116 High Street, GU1 3HQ, Guildford, South, United Kingdom
- 01483511719
4.9
Excellent
91 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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I've been a customer for 22 months and…
I've been a customer for 22 months and I can proudly say im happy for the service and the help I received today
June 6, 2026
Unprompted review
Reply from Three UK - 3Store Guildford
Hi tshepang, thank you for sharing your feedback, we are so glad that we provided excellent support today and that you have had such a positive experience over nearly two years with us! We are happy to have you as part of the Three family. -Shivam
James was absolutley brilliant and very…
James was absolutley brilliant and very patient. Service was top notch and would recommend
June 6, 2026
Unprompted review
Reply from Three UK - 3Store Guildford
Hi Anon. We’re thrilled to know James turned your visit into such a positive and enjoyable experience. Moments like these brighten our day. ☺️ -Prabhjeet
Nick really helped me throughout the…
Nick really helped me throughout the process of getting a new phone! Really kind and helpful
June 6, 2026
Unprompted review
Reply from Three UK - 3Store Guildford
Hi, Aaron! We’re really glad to hear that Nick made the whole process smooth and supported you so well while choosing your new phone. It’s great to know his friendly approach left such a positive impression. 🥰 -Prabhjeet
Reply from Three UK - 3Store Guildford
Thanks a ton for your review, Eliza! 🎉 our team really nailed it, and we look forward to serving you again. ☺️ -Kashish
James was excellent!
James the salesperson at 3 was truly excellent. He explained everything very clearly and comprehensively (which is especially useful to an 'old person' like me.) He organised the best deal possible for what I needed and couldn't have been more helpful to my wife and I.
June 4, 2026
Unprompted review
Reply from Three UK - 3Store Guildford
Thanks for the fantastic review, Michael. It’s great to hear how clearly James guided you through everything and helped you find the right option for your needs. 🥰 -Prabhjeet
Ben was extremely helpful and…
Ben was extremely helpful and knowledgeable and explained things clearly, enabling us to get the right package
June 2, 2026
Unprompted review
Reply from Three UK - 3Store Guildford
Hi Caroline, it’s great to know Ben brought such clear guidance and understanding, helping you feel confident in choosing an option that suited you well. — VodafoneThree Social Media Team
Enjoyed the visit to the store.
May 31, 2026
Unprompted review
Reply from Three UK - 3Store Guildford
Hi Sarah,
So glad to hear you enjoyed your visit ⭐ Thanks for popping in! -Ayesha
Good and quick service
May 30, 2026
Unprompted review
Reply from Three UK - 3Store Guildford
Sergey, we’re pleased the service was fast and helpful for you. We appreciate you taking the time to leave a review. -Ayesha
Friendly staff and very knowledgable
Friendly staff and very knowledgable, patient - Nick listened as I bumbled through trying to explain what I was after, since not even glancing at a new phone since 2018, which I very much appreciated. Very personable and helpful.
May 30, 2026
Unprompted review
Reply from Three UK - 3Store Guildford
Hi there. Thank you so much for taking the time to share this, as it is fantastic to hear that Koray at Tunbridge Wells provided such brilliant and helpful support during your visit. -Shivam
Unreal performance from James
Unreal performance from James. First experience with 3 since moving from Vodafone and over the moon. I feel at home at last
May 30, 2026
Unprompted review
Reply from Three UK - 3Store Guildford
Hi there 👋 Thank you so much for sharing your experience. We're delighted James provided such prompt expertise to handle your operator move flawlessly. Enjoy every moment with it 😊 -Arvind
Im so happy with Ben
May 28, 2026
Unprompted review
Reply from Three UK - 3Store Guildford
Hi Tofan, thanks for sharing this — really glad to hear Ben made such a positive impression and left you feeling so pleased with the experience. -Shivam
Really helpful and explained everything…
Really helpful and explained everything really well.
May 28, 2026
Unprompted review
Reply from Three UK - 3Store Guildford
Hi Colin, thanks for sharing this — great to hear you had such a clear and straightforward experience, and that everything was explained in a way that made things easy to follow. Really glad it all went smoothly for you. -Shivam
James and Naz helped me get and new sim…
James and Naz helped me get and new sim deal
May 21, 2026
Unprompted review
Reply from Three UK - 3Store Guildford
Hi Mohammed, thank you for your kind words. We're glad James and Naz helped you choose a new SIM deal. -Suhaas
Naz was very efficient and very helpful…
Naz was very efficient and very helpful and extremely friendly and I highly recommend
May 18, 2026
Unprompted review
Reply from Three UK - 3Store Guildford
Hi Marianne, and thank you for sharing this. We’re delighted to hear that Naz gave you such great support. Feedback like yours always brightens our day. -Ayesha
Reply from Three UK - 3Store Guildford
Hey there! We're thrilled to hear you had a great experience with Ben. Thank you for the review! -Afaq
Great experience saved my stress with…
Great experience saved my stress with a new sim thank you!
Thanks Nick!
May 12, 2026
Unprompted review
Reply from Three UK - 3Store Guildford
Britt, your feedback is truly appreciated. It’s great to know the team were able to get you set up with a new SIM without any hassle. -Manavata
Ben was fab so patient and very helpful…
Ben was fab so patient and very helpful thanks Ben
May 12, 2026
Unprompted review
Reply from Three UK - 3Store Guildford
Thank you for your feedback, Yvette! We’re pleased that Ben was able to sort things out for you so efficiently. ✨ -Veronica
Ben had been grate incredibly helpful…
Ben had been grate incredibly helpful and really good service
May 8, 2026
Unprompted review
Reply from Three UK - 3Store Guildford
Hi James, great to know Ben provided such supportive help and made a strong positive impression throughout. -Kishan
The whole experience from start to…
The whole experience from start to finish was brilliant, very talkative and pleasant. Everything was explained thoroughly and I’m leaving very happy . Ben was great , thanks Ben
May 7, 2026
Unprompted review
Reply from Three UK - 3Store Guildford
Hey Gemma, thank you for sharing this feedback! 😊 We’re thrilled that Ben gave you such a fantastic experience. ⭐. -Veronica
James is reliable professional and…
James is reliable professional and clear customer advisor.
May 2, 2026
Unprompted review
Reply from Three UK - 3Store Guildford
Hey Lois, that's amazing! 🎉 We're so glad you had an exceptional service experience with James. Thanks for taking the time to leave this 5⭐ review. -Ayesha
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