Marc in the hull branch is truly amazing! He’s helped me on many occasions. Always goes above and beyond to ensure customers leave satisfied and happy. Thanks Marc for everything you’ve done over the... See more
Company replied
Location
Switch locationUnit 25, St Stephens Shopping Centre, 110 Ferensway, HU2 8LN Hull, Midlands, GB
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Visited 3 store at St. Stephen’s and Sam met us with a friendly smile. Sam did above and beyond to transfer my daughter’s contract to her own and sorted home broadband to her rented accommodation as a... See more
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Great service from Iain who gave me a superb service than what I was expecting. I got extra because Iain attention to detail and empathetic listening. I had 3 contracts and I was paying a lot of money... See more
Company replied
Sam, the front line agent is an absolute blessing for your business. He explained everything so clearly and simple. We walked in experiencing two weeks of Vodafone 'Fob off' and walked out feeling sat... See more
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Company details
About Three UK - 3Store Hull (St Stephens)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 25, St Stephens Shopping Centre, 110 Ferensway, HU2 8LN, Hull, Midlands, United Kingdom
- 01482224260
4.9
Excellent
245 reviews
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Jasmine was the perfect customer…
Jasmine was the perfect customer service agent in sorting my daughters phone for her birthday
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hi Rebecca, thank you for your lovely feedback! We’re so pleased Jasmine could assist in getting everything ready for such a special occasion. -Suhaas
Was out of contract
Was out of contract, they got me sorted in 10mins. Great team!
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hi Emily, we are pleased to hear that our team could get you sorted so quickly. We aim to make the process as smooth as possible, and we appreciate you sharing your experience with us. -Kishan
My was very helpful
My was very helpful, was not pushy and allowed me to make Mt own decision
May 7, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Sharon, thank you for letting us know about your visit. We’re really pleased to hear that our advisor offered support in a comfortable way and gave you the freedom to decide at your own pace. We truly appreciate your feedback. -Manavata
The salesman- Sam was lovely
The salesman- Sam was lovely, very helpful and extremely knowledgeable, it was an easy transaction
May 3, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hey there, thank you so much for sharing this lovely feedback. We're thrilled to hear that Sam made your visit so smooth with his supportive approach and exceptional service. -Maryalex
Great experience
Great experience, helped me out today walked out with a new tablet at a great price.
Mark and mujahid were great very friendly and Easy to talk to.
May 3, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Amazing to hear, John! Mark and Mujahid clearly took great care of you, and it’s great to know you walked away happy with your new tablet 👍 -Samad
Great experience
Great experience, Sam was very helpful, polite and respectful and helped out with everything I needed.
May 2, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
That’s what great service looks like! Huge shout‑out to Sam for making your visit special, and we’re even happier knowing it meant so much to you, Kelly. -Ashifa
Very smooth and helpful @Sam is v…
Very smooth and helpful @Sam is v professional
May 2, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Absolutely love hearing this ✨ Glenn, We’re delighted Sam brought such steady support and a confident touch to your experience ❤️ -Arvind
Very easy phone upgrade process
Very easy phone upgrade process, with easy to understand information - Mujahid was very friendly and informative, and is a credit to your Company
April 26, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hi Lynette, thank you for sharing your experience. We’re delighted the upgrade felt smooth and that Mujahid’s support made it even more reassuring. -Suhaas
Jasmine made mine and my daughter’s…
Jasmine made mine and my daughter’s experience an absolute joy! She went above and beyond to help us and more. We are very grateful and to Marc also. Jasmine’s customer service was outstanding and we left more than happy.
April 25, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Wow, Melanie! It’s wonderful to hear that Jasmine made everything feel effortless and ensured such a smooth experience. -Neha
Great member of staff Great costumer…
Great member of staff Great costumer service
April 25, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Thanks for the 5⭐ review, Mark! We're thrilled our team gave you great service and friendly guidance at the store. -Ayesha
Excellent communication
Excellent communication. Clearly explained packages and made rhe switch over to three simple and hassle free. Froemdly amd respectful team member.
April 25, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hey there, thank you for sharing your experience. It's wonderful to hear that our team made everything seamless and provided such attentive support. -Afaq
Best Mobile Phone Customer Service Ever!
I went in to speak to the folk at 3 with quite a substantial issue, that had been ongoing for two weeks. We were greeted by Ebony who immediately put me at ease. She then asked her manager Mark to join us because of the complexity of the issue. Between the two of them, the problem was swiftly resolved and we left extremely happy! I can hand on heart say that this was the best customer service we've ever received in any mobile phone shop. Thank you Ebony and Mark!
April 23, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hi Moira, it’s great to hear Ebony and Mark stepped in and worked together to turn things around for you. Knowing you felt supported and left feeling happy with the outcome is exactly what we aim for when our teams come together like this. Thanks for taking the time to recognise both of them. -Kishan
"Ebony" very helpful
"Ebony" very helpful, done two deals today, no messing, good at what she's does, shop staff also very helpful.
April 23, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
That's impressive, Michael. We're glad that Ebony was able to help you get the best deals. Thanks for this amazing 5 ⭐ review. -Prabhjeet
Exemplary and beyond expectations
Efficient, excellent customer service, really listened and understood what I needed with Iain and Clare. Exemplary post purchase transfer with Mujhadid. Well beyond all my expectations since my transfer to Three. 10/10. Faultless.
April 21, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Thanks so much for your wonderful feedback, Ian. It’s fantastic to hear that Iain, Clare, and Mujhadid made everything seamless and that the team went above and beyond for you. We truly appreciate your 10/10 review 🎉. -Neha
Reply from Three UK - 3Store Hull (St Stephens)
Thanks so much, Liam! Hearing that you had a lovely experience means everything to us. -Ayesha
I was dealt with such compassion and…
I was dealt with such compassion and understanding by Mark in the 3 store in St Steve's. This was a very sensitive situation re my late husband and cancellation of his devices. Thank you so much ,Mark.
April 20, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Teresa, your message truly touched us Mark will be deeply grateful to know his support brought some comfort during such a delicate moment. Handling something so personal with care is incredibly important, and we’re glad he could make this experience a little easier for you. Thank you for sharing your kind words with us. -Manavata
Staff was great ebony was really…
Staff was great ebony was really helpful full and sold me a great deal was happy all the way she brilliant.
April 18, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hey Paul, it’s fantastic to hear how Ebony made your visit so smooth. Your feedback truly means a lot to us! 🥰 -Kashish
Sabina was amazing can’t thank her…
Sabina was amazing can’t thank her enough she helped me sort my SIM cards out
April 17, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hi Sharlene! We are so grateful for the support provided by Sabina, as she was incredible while guiding you through organizing your network connections. -Kishan
What a lovely lady jasmine.
What a lovely lady jasmine.. she offered a good customer support y’all need to pay her more for that 🥰🤭
April 16, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hey Elizabeth, we're delighted Jasmine provided such great assistance and made your experience positive. Thank you for the 5 ⭐ review. -Maryalex
Jasmine is an absolute Gem
Jasmine is an absolute Gem
Iain too! Very lovely and helpful
April 16, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Love hearing this, Chisom 💫 It’s brilliant that Jasmine and Iain were such absolute stars and provided such top-tier support. Have a fantastic day ahead 🌈 -Arvind
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