Sam had the best customer care service , he was so understanding that we didnt know which phone to get and gave us a great deal. Customer service is not popular nowadays but Sam needs to be noticed fo... See more
Company replied
Location
Switch locationUnit 25, St Stephens Shopping Centre, 110 Ferensway, HU2 8LN Hull, Midlands, GB
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See what reviewers are saying
Visited 3 store at St. Stephen’s and Sam met us with a friendly smile. Sam did above and beyond to transfer my daughter’s contract to her own and sorted home broadband to her rented accommodation as a... See more
Company replied
Marc in the hull branch is truly amazing! He’s helped me on many occasions. Always goes above and beyond to ensure customers leave satisfied and happy. Thanks Marc for everything you’ve done over the... See more
Company replied
Sam, the front line agent is an absolute blessing for your business. He explained everything so clearly and simple. We walked in experiencing two weeks of Vodafone 'Fob off' and walked out feeling sat... See more
Company replied
Company details
About Three UK - 3Store Hull (St Stephens)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 25, St Stephens Shopping Centre, 110 Ferensway, HU2 8LN, Hull, Midlands, United Kingdom
- 01482224260
4.9
Excellent
245 reviews
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very helpful and chatty put you at ease…
very helpful and chatty put you at ease got everything I came in for more will definitely use the shop again
March 26, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Amanda, we’re delighted our team helped you feel at ease and find everything you were looking for. We look forward to welcoming you again soon. -Suhaas
Super helpful from ebony
March 24, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Thank you for sharing this feedback! Ebony will be thrilled to know his support made such a difference to you. ✨ -Veronica
Mark was excellent upgrading my…
Mark was excellent upgrading my internet thank you mark
March 22, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hey Billy, thanks for sharing your lovely experience 🎯 We’re delighted that Mark offered such outstanding support with your upgrade and handled everything with real expertise. Wishing you plenty of joy and smiles ahead ❤️ -Arvind
Fantastic support
After some weeks trying to get into my account I went in to see Iain at three store St Steven’s in hull and he fixed the problem immediately. 5 star service thank you so much. If anyone needs tech support they are really helpful
March 21, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hey.
Thank you. We really appreciate your review. -Pete
Help with data
Ebony and iain helped with my daughters phone problem! With no problem. I'mreally grateful. Excellent team work. Thank you. X
March 21, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
That’s wonderful to hear, Julie! 🌟 We’re so pleased that Ebony and Iain made everything straightforward and ensured you felt supported throughout. We truly appreciate you taking the time to share your experience. 💟 -Kashish
Staff are so friendly and helpful
Staff are so friendly and helpful, very knowledgeable about the products available.
March 21, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hello Mr Gray,
Thanks a ton for your review! It’s wonderful to know our team gave their best, and we hope you have a fantastic day 🤗. -Kashish
Reply from Three UK - 3Store Hull (St Stephens)
Hello Ademola! We’re thrilled to hear you had a great experience with us. Thank you for the review! -Afaq
She was very helpful and I would…
She was very helpful and I would recommend people to see ebony
March 17, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Pat, thank you for sharing. We’re delighted Ebony’s support made such a positive impression. Thank you for sharing your review and recommendation. -Suhaas
Process was quick and easy.
March 17, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
We’re really glad to hear our staff gave you such great support, Scott. We want every customer to feel this happy with our service. 🌺 -Ayesha
Sam saved me some money and he was…
Sam saved me some money and he was patient and reassuring with his product knowledge. 10 out of 10.
March 15, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hey Vinny, that’s superb! 🎉 We’re glad that Sam made sure everything was sorted out smoothly for you. -Veronica
Reply from Three UK - 3Store Hull (St Stephens)
Pearl, thank you for sharing such uplifting feedback. It’s fantastic to hear how smoothly everything went and how warmly you were supported throughout your experience. -Manavata
Reply from Three UK - 3Store Hull (St Stephens)
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Great
Great. Was very well informed every step of the way.
Came away happy.
March 13, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Ebony was fantastic very helpful thank…
Ebony was fantastic very helpful thank you
March 10, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hey Raymond, it’s fantastic to hear how Ebony made your visit so smooth. Your feedback truly means a lot to us! 🥰 -Kashish
Friendly
Friendly, approachable and knowledgeable. Great adviser thank you Ebony
March 5, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Thanks for your feedback, Janice, and it's lovely to hear that you enjoyed great customer service from Ebony. We appreciate you taking the time to share this with us. -Michael
My experience was great
My experience was great. Sam is a very good costumer advisor. A good man in his job. He helped me a lot
March 3, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hello, Croitoru. We’re delighted to hear Sam provided such attentive guidance and made sure you felt fully supported throughout your visit. Your feedback is greatly appreciated. 🥰 -Prabhjeet
Excellent customer service from Sabrina…
Excellent customer service from Sabrina and Mujahid
March 2, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hey Halima! Thanks for your feedback, Sabrina and Mujahid always go the extra mile to make sure everything feels just right. We’re always here if you need us. ☺️ -Kashish
Reply from Three UK - 3Store Hull (St Stephens)
We’re thrilled to hear this! 🌼 Our team will be delighted to know they made your experience shine. Thanks for letting us know, it truly means a lot to us, Tracey! 🥰 -Kashish
Be mind ful of scammers in future
March 2, 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hey.
Indeed, it's always best to be vigilant. Thanks for the review. -Pete
Reply from Three UK - 3Store Hull (St Stephens)
Amazing, Chris! We’re pleased to know everything was handled smoothly and met your expectations. Thank you for your kind words! ☺️ -Prabhjeet
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