Great customer service from lucy. Helped me transfer everthing and explained how to use the new phone. Really recommand the shop. Excellent.
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See what reviewers are saying
The customer service was fantastic. Easy to communicate with the 3 agent, and very friendly. Good offer, of what was available, sorting out a new sim and broadband service. Explained I had a c... See more
Company replied
We had such a wonderful experience thanks to the superbly friendly staff. Lucy and Karen were sweet, polite, and down-to-earth, making us feel truly valued as customers. Their helpfulness and kindness... See more
Company replied
Lucy has been great looking after my husband in hus journey of getting a new phone. Professional and always smiling. Thank you Lucy
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Company details
About Three UK - 3Store Leicester (G'tree Gate)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
23 Gallowtree Gate, LE1 5AD, Leicester, Midlands, United Kingdom
- 01162625846
5.0
Excellent
228 reviews
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Reply from Three UK - 3Store Leicester (G'tree Gate)
Hi Preston, thank you for sharing your kind words. We're glad the support you received made such a positive impression. 😇 -Three Social Media Team
Lucy is really helpful and friendly
October 2, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (G'tree Gate)
Hi Darshan, thank you for your review. We're delighted to hear Lucy provided such a friendly experience and made sure you felt well-supported during your visit.— Three Social Media Team
Lucy was very fast and efficient
Lucy was very fast and efficient. She gave me the deals that suited my needs and told me everything about the contract that I needed to know. She also went above and beyond.
October 2, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (G'tree Gate)
Thanks for the glowing review, Patel. Hearing that Lucy provided a smooth experience makes us proud. We’re glad you’re enjoying the deals too. 😇 -Three Social Media Team
Great customer service from lucy
Great customer service from lucy. Helped me transfer everthing and explained how to use the new phone. Really recommand the shop. Excellent.
October 2, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (G'tree Gate)
Hi John, thank you for sharing this amazing 5⭐ review. It's lovely to see Lucy recognised for helping you get started with your new device and ensuring everything was ready to go.
Three Social Media Team
had a new mobile from 3 today
had a new mobile from 3 today, and just want to say a massive, massive, huge 'thank you' to lucy for doing the transfer for me, and all of the other members of staff in store who were also on hand to assist me in making sure that i was 100% happy with everything, and that all my apps were functioning ok for me, great work all of you 👏👏👏 thank you so much for all your help, and for being so patient with me !! 👏👏👏
September 21, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (G'tree Gate)
Thank you for your 5⭐ review, Tom! We’re happy to know you had a wonderful experience. - Three Social Media Team
Lucy is brilliant and help me quickly
Lucy is brilliant and help me quickly. The other staffs really helpful too.
September 9, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (G'tree Gate)
Hi there, we’re pleased Lucy was able to make things easier for you, and it’s lovely to know the wider team also made a positive impression. Thanks for choosing to share your experience with us — Three Social Media Team
Reply from Three UK - 3Store Leicester (G'tree Gate)
That's brilliant, Valerie 🌟 Lucy clearly made your day a little brighter. Thanks for sharing this 💙
- Three Social Media Team
Kıvranman in store the advisor was…
Kıvranman in store the advisor was fabulous, gave me roaming and helped me in store
September 7, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (G'tree Gate)
Hi Sita, thanks for your review. It's great to hear Kıvranman took the time to support you during your visit and made sure everything was taken care of for you.— Three Social Media Team
Awesome work by jibraan really helped…
Awesome work by jibraan really helped me in store I appreciate it massively
September 6, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (G'tree Gate)
Your shout‑out is WOW, Ritu ✨ We're delighted that Jibraan's dedication made such a positive impact and earned your appreciation. Your words say it all 💙
- Three Social Media Team
Amirah looked after me and wife
Amirah looked after me and wife - gave us a new deal as new customer and dealt with my wueries
September 6, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (G'tree Gate)
Hi Tushar, thanks for taking the time to leave a review. We're pleased to hear Amirah took care of everything for you and your wife and helped make the process straightforward.— Three Social Media Team
Excellent service by Jibraan and wade
Excellent service by Jibraan and wade - really took care of me and gave me a good deal in store.
September 5, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (G'tree Gate)
Thanks for this fantastic review, Hannah! We’re thrilled to hear Jibraan and Wade provided excellent support and guided you to the best deal. - Three Social Media Team
Wonderfully helpfull and informative
Wonderfully helpfull and informative. A lovely lady and credit to 3 .
August 26, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (G'tree Gate)
Hello Richard, thank you for your kind review and for taking the time to share your experience. - Three Social Media Team
Lucy has been great looking after my…
Lucy has been great looking after my husband in hus journey of getting a new phone. Professional and always smiling. Thank you Lucy
August 26, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (G'tree Gate)
That's wonderful to hear, Lainey 🌟 Lucy's professional support and positive attitude clearly made your husband's upgrade a memorable one 💫
- Three Social Media Team
Really great service from Lucy
Really great service from Lucy. Solved my questions really well.
August 22, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (G'tree Gate)
Hey Francis, we’re really glad to hear Lucy was able to help and answered everything so clearly for you. Thank you for taking the time to share your experience. 😊
-Three Social Media Team.
Ery good service by lucy
August 22, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (G'tree Gate)
Woohoo 🎉 Kashif, your words light up our day. Fantastic to know Lucy delivered such top‑tier care 🌟
- Three Social Media Team
Great service
August 18, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (G'tree Gate)
Thank you for sharing this amazing 5⭐ review, Audrey. It’s wonderful to know our team made your experience feel easy and positive.
— Three Social Media Team
I love the staff that I talked to Luiza
August 17, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (G'tree Gate)
Hi Onirinwa. It is wonderful to hear that you had such a positive experience during your chat. We are glad Luiza was able to assist you so brilliantly and leave such a great impression.— Three Social Media Team
Pratiksha sorted out my contract really…
Pratiksha sorted out my contract really quick. She was fast and efficient and made sure I knew what I was signing before going ahead
August 17, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (G'tree Gate)
Hi James, we appreciate your feedback. It’s great to hear Pratiksha walked you through the details and completed the contract setup without delay.
– Three Social Media Team
Reply from Three UK - 3Store Leicester (G'tree Gate)
Hi Emilia, thanks for the glowing 5⭐ love. We are glad to know that you have been delivered exceptional assistance throughout.
‑Three Social Media Team
Excellnt by lucy
Excellnt by lucy, rebewed my 4 business and gave me excellent level of service in store
August 17, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (G'tree Gate)
Thank you for sharing this amazing 5⭐ review, Junbo! It’s great to hear Lucy handled your business renewals with such care and efficiency. We’re glad she made the process smooth for you.
— Three Social Media Team
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