Vicki helped me cancel a sim I had accidentally added to my account and then gave me great offer on an upgrade, helped me transfer all my data to the new phone and set up controls so I stop getting sp... See more
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Vessey provided the best experience I have had in a long long time. After a disaster of breaking 2 phones in 24 hours she was so understanding and accommodating. Been a long standing three custome... See more
Company replied
We have been into the store on several occasions and the young lady was very helpful. I managed to change my broadband contract after many years of delay and get my smart phone working much more effic... See more
Company replied
Well its a 10 star review. Raluca of three leicester has been fantastic with customer service, knowledge and cheerful disposition. She is a leading light in how customer service should be. She has thr... See more
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Company details
About Three UK - 3Store Leicester (Highcross)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
LL99 Highcross Quarter, LE1 4PS, Leicester, Midlands, United Kingdom
- 01162620539
4.9
Excellent
135 reviews
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Raluca was amazing she offered me a…
Raluca was amazing she offered me a great deal with benefits and better value, i will be returning tot the shop
Thanks
April 14, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Raluca brought excellence to the table, offering insightful guidance, added perks, and exceptional value. We’re delighted to know your experience, Inocencio, was so positive and gave you a reason to return. We look forward to welcoming you back. -Ashifa
Im just so happy.i went into the shop…
Im just so happy.i went into the shop because my phone had died and raluca, vessy and vicki helped me with a new phone, setting everything up, i have all my photos and chats back and i couldnt be more grateful to the ladies.
April 9, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Thanks so much for sharing this wonderful feedback, Diane! We’re glad our store team could give you clear advice. It’s great to hear your visit was so smooth and that everything was sorted so quickly for you 😊 -Neha
Reply from Three UK - 3Store Leicester (Highcross)
We’re thrilled you felt looked after, Kamara. Wishing you a wonderful day 😊. -Suhaas
Reply from Three UK - 3Store Leicester (Highcross)
Wow, we absolutely love hearing this, Gurpreet! Thank you for the feedback. Enjoy the rest of your day. -Afaq
We met Raluca today
We met Raluca today. She is kind and helpful person. We love to be here for assistance.
Thank you
April 6, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Those 5 ⭐ vibes say it all, Dhanvi. Hats off to Raluca for keeping excellence. Wishing you a brilliant day! -Ashifa
We came to store as our tablet did nit…
We came to store as our tablet did nit work, Raluca helped with fixing it and also update with a brand new tablet. Very happy, thank you
April 1, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
We appreciate your feedback, Jass. It’s fantastic to know Raluca’s support helped resolve your issue and upgrade you to a new tablet. -Shivam
JJ and Raluca absolutely outstanding…
JJ and Raluca absolutely outstanding service! Went in with a few questions and more than happy to assist, ended up leaving with exactly what I wanted!
April 1, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hey Elliot! nothing brings us greater joy than knowing you’re happy! Thank you for recognizing JJ and Raluca’s efficiency. Wishing you a day as wonderful as you are! -Ashifa
Vessy and Raluca
Vessy and Raluca, were very helpful. The sorted out my request in a few minutes. Very happy with their support 😀.
My experience is excellent
March 31, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
That’s brilliant feedback, Sahar. We’re so pleased Vessy and Raluca made things easy and left you feeling happy with the service. -Shivam
I have a business contract with three
I have a business contract with three, I went into the Highcross store and had the pleasure of speaking to Vessy. She listened to what I had to say and walked me through the vest possible deals for me. Overall I had an amazing experience and would definitely recommend the store to everyone, I felt listened to and understood, the customer service standards in the store are absolutely amazing .
March 31, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Vessy has an incredible gift for turning everyday moments into something truly special, and we’re delighted you felt that spark. Miglena, your kind words and recommendation, is the highest compliment we could receive ❤️ What a joy it was serving you at our Highcross store! -Ashifa
Very satisfied with service today
Very satisfied with service today. Caitlin was very helpful!
March 30, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Thank you, Andrew, for sharing your experience with us! We’re delighted to hear Caitlin made everything clear and straightforward for you. It’s wonderful to know her support left you feeling confident. 😇 -Prabhjeet
Great customer service
Great customer service, straight forward and helpful Raluca.
March 30, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hey Marian, that’s superb! 🎉 We’re glad Raluca made sure everything was sorted out smoothly for you. -Neha
10/10 for this American in the UK
I’m an American living in the UK for a couple years and just moved into a house in Leicester. I had issues with all the major broadband providers so I looked at other options. I’m SO HAPPY that the other companies didn’t work out because this was way easier, way cheaper, and going into the store everyone was incredibly helpful and I was able to get in and out in 10 minutes. 10/10!
March 28, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Thank you so much, Jocelyn. Hearing how smoothly everything came together for you genuinely makes our day. After the hurdles you faced elsewhere, we’re thrilled that your visit felt effortless, affordable, and welcoming from the moment you walked in. The team will be over the moon to know they helped you get everything sorted in record time. -Manavata
Amazing Service ✨
I recently visited the Three store in Leicester and had a fantastic experience thanks to Caitlin and Mo.
From the moment I walked in, the atmosphere was welcoming and professional. I was looking for help with upgrade options, and both of them went above and beyond to ensure I was sorted. Both Mo and Caitlin were absolutely delightful and patient, truly a pleasure talking to them.
March 22, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Yay, Благовестка 🎉 Your kind words truly mean a lot. We’re pleased to hear that Caitlin and Mo made your visit to our Leicester store so seamless and offered such considered support while guiding you through your upgrade options. Here’s to more great moments ahead 💙 -Arvind
Raluca and sansche was really pleasing…
Raluca and sansche was really pleasing and helpfull to get me wonderful offers and new broad band connection
Surely comeback if i need anything
March 18, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
🌟 Amazing feedback, Adhi! We’re thrilled Raluca and Sansche made your experience so positive and guided you through the broadband connection and offers with care. Thanks for sharing your kind words 🙌 -Shivam
Phone upgrade
Straightforward and didn't try to push any new products and extremely helpful
March 17, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Thank you, Steve! We’re delighted you had a positive and straightforward experience with us. ✨ -Shivam
Reply from Three UK - 3Store Leicester (Highcross)
Ved, thank you for sharing such brilliant feedback. It is amazing to hear how well Raluca supported you and how strongly her help stood out. -Manavata
Rahat was brilliant
Rahat was really helpful. Fantastic customer service and even helped translate explaining it in our language. Really wish all my future interactions with Three are this good. A real asset to the team.
March 11, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hi Mr Pathan, thank you for taking the time to leave such a wonderful review. We’re so glad Rahat was able to make your experience smooth and enjoyable ⭐ -Neha
Very good experience and helpful person…
Very good experience and helpful person Raluca. I got a good deal , thanks
March 10, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Thanks for the love, Md! We absolutely love hearing that Raluca delivered such exceptional support, and it’s great to know her efforts made such a positive impact. 🥳 -Ayesha
The service from Raluca was…
The service from Raluca was expeptional and did everything as I wished. Highly recommend
March 10, 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hello Graham, we’re overjoyed to know Raluca provided such attentive service. We appreciate your recommendation and kind words. -Suhaas
Reply from Three UK - 3Store Leicester (Highcross)
Hello Ronak, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
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