I visited the Middlesbrough store after speaking with Chelsea earlier in the day. I was greeted by Chelsea and passed to Abby. Brilliant and knowledgeable service with friendly customer atte... See more
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I always get good service at the Hill Street store, the staff are very helpful. Today Jon helped me purchase my first 3 broadband, he explained everything, nothing was too much trouble, he was very k... See more
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In store customer service has been exceptional. The staff especially when upgrading and/or problems with products where more than helpful and friendly (both Middlesbrough and Stockton stores). Gone ab... See more
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i came in with my dad, who struggled with phones and technology martin, the store manager was very very helpful and kind and gave us reassurance on our deals and helped us save money which made my dad... See more
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Company details
About Three UK - 3Store Middlesbrough (Hill St)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
15 Hill Street, TS1 1TB, Middlesbrough, North, United Kingdom
- 01642220105
4.9
Excellent
109 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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John was very helpful
October 19, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hi, Angela! We're so pleased to hear that John provided you with excellent service. We hope you enjoy the rest of your day! ☺️ - Three Social Media Team
excellent service by monira
October 19, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hey Kathleen, your ⭐⭐⭐⭐⭐ review is truly fantastic about Monira! We really appreciate you sharing this with us. 😊 — Three Social Media Team
Emily and Chelsea were very helpful
Emily and Chelsea were very helpful
October 5, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Thank you for your lovely feedback, Mr Jamieson! We're delighted to hear that Emily and Chelsea provided excellent support. ✨ — Three Social Media Team
Emily was a great help explaining the…
Emily was a great help explaining the details
October 2, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Amazing, Andrew. We're delighted to hear Emily gave you such outstanding support. Thank you for recommending us so highly! 😇 -Three Social Media Team
Brillian Team
I visited the Middlesbrough store after speaking with Chelsea earlier in the day. I was greeted by Chelsea and passed to Abby.
Brilliant and knowledgeable service with friendly customer attention. With no hard sell.
I will return to take a phone contract with them.
Highly Recommend.
Paul
October 2, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
What a lovely shout‑out, Paul 💫 Chelsea and Abby's expertise at our Middlesbrough store clearly stood out, offering thoughtful guidance with no pressure and creating an experience that left you eager to return. Your recommendation speaks volumes 🌟
- Three Social Media Team
Brilliant service in store by taylor
September 28, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
That's impressive, Karen 🎯 Taylor's support made your time in store a standout one 🌟
- Three Social Media Team
Emily from 3 great service and saved me…
Emily from 3 great service and saved me money top lass
September 26, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hey Michael, we're glad to hear Emily was able to help you explore options that offered better value and make a positive difference to your account. Thank you for the feedback. 😊💚
-Three Social Media Team.
Very good service from Luke
September 24, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hey Feker, we're pleased to know that Luke delivered such a positive experience. Thank you for your review. 🌟 — Three Social Media Team
Excellent
I always get good service at the Hill Street store, the staff are very helpful. Today Jon helped me purchase my first 3 broadband, he explained everything, nothing was too much trouble, he was very knowledgeable and patient. Jon is an asset to your company
September 21, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hi Pauline, thanks for the fantastic review. We’re delighted to hear that Jon and the team at the Hill Street store provided skilled and calm support, clearly explained everything, and made your first Three Broadband purchase a smooth and seamless experience.
-Three Social Media Team
Superb
Superb, helpful, professional service provided by star staff(Emily)
September 21, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hi David, thank you for your review. We're delighted to hear Emily provided such professional and attentive support, helping to make your experience a positive one.— Three Social Media Team
Very helpful good communication lovely…
Very helpful good communication lovely person Emily
September 21, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hi Ms. Pink, we are delighted that you had such a smooth and pleasant interaction with Emily. Thank you for the wonderful review. - Three Social Media Team
Like and monira were very helpful
September 10, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hi there, thanks for taking the time to leave a review. We're pleased to hear Luke and Monira made your visit a positive one and provided the support you needed.— Three Social Media Team
Great customer service
Great customer service. Very helpful and friendly. John done his best to get me the best deal possible. Thank you
September 5, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Thanks for this fantastic review, Lyndsey! We’re thrilled to hear John provided excellent support and helped you get the best deal. - Three Social Media Team
Jon deserves a raise he's the best…
Jon deserves a raise he's the best customer service agent I've ever had
September 5, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hi Sean, thanks for sharing your kind words. We are glad to know that Jon delivered reliable assistance and created a remarkable experience for you.
- Three Social Media Team
John is excellent at what he does
John is excellent at what he does
September 5, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hey Janice, your ⭐⭐⭐⭐⭐ review is truly fantastic about John! We really appreciate you sharing this with us. 😊 — Three Social Media Team
Very good service from the store
September 3, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Thank you so much for your kind words, Alan! 🌟 We are incredibly happy to hear that you enjoyed the service in our store. 🙌 – Three Social Media Team
Jon and Emily were really helpful when…
Jon and Emily were really helpful when I came in to pick up my order and explained everything I needed to know fully!
August 28, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hi Josh, thank you for taking the time to share this with us. We’re really glad to hear you had such a positive experience with Jon and Emily. We truly appreciate your feedback. - Three Social Media Team
The store assistant manira was and…
The store assistant manira was and always has been great to deal with , sorts everything and is very helpful
August 21, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hi Gary, we appreciate you sharing your experience. It’s great to know the support from Manira continues to leave you feeling well looked after and confident whenever you need assistance. — Three Social Media Team
Jon and Luke were very helpful
August 16, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Amazing, Steve! We're delighted to know that Jon and Luke delivered the level of care and support that made your experience smooth and enjoyable. 😇 - Three Social Media Team
Great personable experice
Great personable experice. Very pleased with the customer service.
Very happy indeed.
August 13, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hey Allan, we’re thrilled our team made your experience feel so smooth and welcoming. Thanks for sharing this fantastic 5⭐ review!-Three Social Media Team
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