Taylor was so very helpful, and made the experience stress free. My phone had stopped working completely and he guided me through and took the trouble to reinstall all the apps I was using. Excellent... See more
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i came in with my dad, who struggled with phones and technology martin, the store manager was very very helpful and kind and gave us reassurance on our deals and helped us save money which made my dad... See more
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I’d like to express my sincere appreciation for the excellent support I received from the Three SIM department while getting my new SIM card. The customer associate, Monira, was extremely helpful, p... See more
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I can't praise a young lady called MONIRA enough. She took me through, step by step, my new contract and how to set up my Internet and phone at home. Think she realised she was dealing with a nump... See more
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Company details
About Three UK - 3Store Middlesbrough (Hill St)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
15 Hill Street, TS1 1TB, Middlesbrough, North, United Kingdom
- 01642220105
4.9
Excellent
80 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Abbey and Luke were very helpful
July 21, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Sweet, Sarah! We’re so happy to hear that you had a wonderful experience with Abbey and Luke. Thank you for the review! — Three Social Media Team
Taylor was so very helpful
Taylor was so very helpful, and made the experience stress free. My phone had stopped working completely and he guided me through and took the trouble to reinstall all the apps I was using. Excellent customer service.
July 20, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Thank you, Fran! We're absolutely delighted to hear that Taylor turned a stressful situation around and got your device back up and running smoothly. 😇 - Three Social Media Team
Excellent service from Monira
July 20, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Thanks for taking the time to leave a review, Stuart. We’re glad Monira made your experience smooth and helpful.
— Three Social Media Team
I was due a new phone
I was due a new phone, I went in and Emily helped me so much and made it all go through seamlessly, thank you.
July 17, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hi there, thanks so much for sharing your experience. It’s wonderful to hear that Emily made your upgrade smooth and stress‑free.
– Three Social Media Team
The service was first class no problems…
The service was first class no problems at all
July 16, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Thank you, Mark! We're glad our team made your experience excellent. Your feedback means a lot to us. 😊 - Three Social Media Team
Emily was very helpful
July 16, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hi there 🎯 We’re pleased Emily’s support made such a positive difference 🌼
- Three Social Media Team
Emily was great today
Emily was great today, really helped me with my issues with my phone
July 16, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hey Julie, that’s superb! 🎉 We’re glad that Emily made sure your phone was sorted out smoothly for you. - Three Social Media Team
Luke was very helpful
July 13, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hi Paul. It is great to hear that Luke looked after you so well during your recent interaction. Your feedback means a lot to everyone here.— Three Social Media Team
Jon very helpful saved money couldn't…
Jon very helpful saved money couldn't of done more
July 7, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hello John, it is brilliant that Jon delivered exceptional assistance to secure excellent savings for you while going above and beyond to ensure everything was fully taken care of. — Three Social Media Team
Thanks for emily helping alote thank…
Thanks for emily helping alote thank for your kind service
July 4, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Love this, Ares 💫 We’re glad Emily’s thoughtful support and kindness made such a positive impression 😊
- Three Social Media Team
Emily was really friendly and kind i…
Emily was really friendly and kind i would definitely give her 5 stars
July 1, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
What a sweet 5 star rating, Mohammed! Emily is truly exceptional, and we’re so happy to know she made everything right for you. Thank you! ☺️ — Three Social Media Team
Reply from Three UK - 3Store Middlesbrough (Hill St)
Fantastic stuff, Alaa! We’re so glad to hear that Emily was excellent support for you. Thank you for taking the time to leave this 5 star review. 😊 -Kashish
I can't praise a young lady called…
I can't praise a young lady called MONIRA enough. She took me through, step by step, my new contract and how to set up my Internet and phone at home.
Think she realised she was dealing with a numpty but didn't show it. She was really helpful and knowledgeable. Thanks Monira and Three.
June 10, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hello John! Thank you for sharing your feedback. It is wonderful to hear that Monira looked after you so brilliantly, guiding you seamlessly through the setup and sharing her superb expertise with absolute patience. -Kishan
Very good service off John
Very good service off John. You need to pay him more
June 9, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hi Maggie, thank you for sharing this. Good to know John made your experience smooth and memorable. - Three Social Media Team -Suhaas
Monira was absolutely world class thank…
Monira was absolutely world class thank you monira! 1000\1000 would recommend this shop thanks
June 8, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
We're so glad to hear Monira worked her magic, Kevin :) Thanks for this great ⭐⭐⭐⭐⭐ review! We're always happy to help. -Kashish
Jon very helpful got me a new phone
Jon very helpful got me a new phone
June 3, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Thanks for the great review, Bernard! We’re thrilled to hear you got a new phone with fantastic support from Jon. -Neha
Reply from Three UK - 3Store Middlesbrough (Hill St)
Hi Colin, thanks for sharing this — sounds like Jon really made a strong impression during your visit. Always great to hear when someone goes above and beyond for our customers. -Shivam
Reply from Three UK - 3Store Middlesbrough (Hill St)
That’s wonderful to hear, Michael. Jon’s commitment truly stands out, and his support made a real impact while leaving a strong impression. -Neha
Abbey really helpful and fantastic…
Abbey really helpful and fantastic saves me loads of money
May 25, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Thank you for your lovely feedback, James! We’re so happy that Abbey made your experience a great one. ✨ -Veronica
Emily was fantastic, got us the right package that we needed
May 21, 2026
Unprompted review
Reply from Three UK - 3Store Middlesbrough (Hill St)
Boom 💥 Ann, we are thrilled that Emily provided such spot-on expertise to secure the perfect deal for you 🌟 -Arvind
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