Went to store in MK to refresh my account. Met customer advisor Taina who walked me through process to upgrade phones, Sims, and internet. Taina saved me a small fortune. No selling, just easy to un... See more
Company replied
Location
Switch location83 The Silbury Arcade, The Centre MK, MK9 3AG Milton Keynes, Midlands, GB
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See what reviewers are saying
We came to Three with a WIFi problem and they gave us a really great solution. While we were in there, the staff also gave us a better deal on our phone plans! Saving me £25 a month! We ended up t... See more
Company replied
Lovely experience with Olivia today to upgrade my new phone. She has given a lot of helpful information in details and very lovely. Thank you for making my day :)
Company replied
Olivia listened to what I was looking for, explained the options in easy jargon-free language and didn't try to push sales. Her customer friendly behaviour led me to return to the store to make a purc... See more
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Company details
About Three UK - 3Store Milton Keynes
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
83 The Silbury Arcade, The Centre MK, MK9 3AG, Milton Keynes, Midlands, United Kingdom
- 01908679020
4.9
Excellent
193 reviews
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Dan's the Man
Dan was extremely helpful and explained everything thoroughly and we were very happy with the service.
April 4, 2026
Unprompted review
Reply from Three UK - 3Store Milton Keynes
Hey there! Thanks for the 5⭐ review. We’re thrilled that Dan provided you with excellent service and that you left feeling happy :) -Ayesha
Dan was very informative and talked me…
Dan was very informative and talked me through the process of switching over my phones data. He was friendly and it was evident that he prioritised the customer experience.
April 4, 2026
Unprompted review
Reply from Three UK - 3Store Milton Keynes
Thanks, Tom! It’s so exciting to see the trust you’ve placed in us. Dan did an amazing job helping you out with his best efforts, and we hope to see you again soon! 😉 -Kashish
Dan at the store sorted a massive…
Dan at the store sorted a massive problem I had, was very professional and helpfull
March 30, 2026
Unprompted review
Reply from Three UK - 3Store Milton Keynes
Wow, Lee! It feels incredible to know Dan at our store made everything seamless and ensured a smooth experience. Thank you for choosing us and for sharing your feedback 😊. -Neha
Excellent support service from Taina
Excellent support service from Taina, very helpful and amazing overall service. Excellent experience!
March 27, 2026
Unprompted review
Reply from Three UK - 3Store Milton Keynes
That's impressive, Anna 💫 It’s great to know that Taina made such a strong impression with their expertise and delivered a seamless experience. Thanks for being awesome 💙 -Arvind
Amazing customer service
Den was very helpful and gave us a lot of information about sim plans. We set up 2 plans. Really high recommended.
March 23, 2026
Unprompted review
Reply from Three UK - 3Store Milton Keynes
Laura, we’re delighted Den’s assistance made arranging your plans smooth and informative. Your kind words mean so much to us. -Suhaas
Reply from Three UK - 3Store Milton Keynes
Thank you, Antony! We’re so glad to hear Dan went above and beyond to make sure everything was taken care of for you. 😇 -Prabhjeet
My experience in the store was very…
My experience in the store was very great. However, the services we have received from Luma (Milton Keynes Central city centre) was fantastic, She is patient, polite, calm and respectful.
Our only disappointment was that there were other two ladies, who were very rude saying to each other that we are stressing their colleagues Luma who was serving us. This is unacceptable for an agents to be talking to each other in the presence of their customers. They don't even care about anything and all that they were doing was just playing games. Those two ladies (agents) don't deserve to work as a customer service agent. They have let the 3G company down. As for Luma, she deserve a pay rise. There was another agent (man) who was ok.
March 18, 2026
Unprompted review
Reply from Three UK - 3Store Milton Keynes
Hey Akousa, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Swapping from o2 to Three
Tina, Naj & Taina in the Milton Keynes store have been super helpful in getting me set up with my new iPhone 17 pro. I was previously an o2 customer but have come over to Three and they have all made the process easy and smooth for me - thanks so much
March 17, 2026
Unprompted review
Reply from Three UK - 3Store Milton Keynes
Shannon, we’re absolutely over the moon to hear how brilliantly everything came together for you. It’s fantastic to know that Tina, Naj and Taina delivered such exceptional care and guided you through the entire setup with confidence and ease. Your message brings an incredible lift to our team. -Manavata
Luma is good so helpful.
March 16, 2026
Unprompted review
Reply from Three UK - 3Store Milton Keynes
Tanyi, your feedback means a lot. Luma’s commitment to delivering attentive guidance and dependable service truly stands out. -Manavata
Naj was good and she is really good on…
Naj was good and she is really good on explaining the details she was excellent
March 12, 2026
Unprompted review
Reply from Three UK - 3Store Milton Keynes
Hey Miriam, that’s awesome! We’re so happy that Naj was able to provide such fabulous support. 😊✨ -Veronica
Reply from Three UK - 3Store Milton Keynes
Hi there, your delight is our joy. Thank you for sharing your kind words and dropping a 5 ⭐! -Manavata
I had a great experience with Three UK
I had a great experience with Three UK. Taina was very friendly, patient, and knowledgeable. She took the time to explain all the options and helped me choose the best one. Really appreciate the excellent service.
March 11, 2026
Unprompted review
Reply from Three UK - 3Store Milton Keynes
Thank you, Venkat! Taina will be so happy to read this. She loved helping you explore your options and making sure you left with the plan that suited you best :) -Ayesha
I met with this nice Lady Yakenna she…
I met with this nice Lady Yakenna she was so so nice good and respectful. This is my second time and I love her
God Bless her 🙏 ❤️ ♥️
March 7, 2026
Unprompted review
Reply from Three UK - 3Store Milton Keynes
You’ve just made our day ✨ Huge shoutout to Yakenna for making your visit memorable and ensuring you received exceptional service. Wishing you a fantastic day, Anita 🎉 -Neha
Helpful staff
Amanda and her colleague from Milton Keynes were good. Saved me a lot of trouble had no WiFi or data and I’m from Southampton so wasn’t close to home. They managed to fix it in store for me and get me on my way 👌
March 6, 2026
Unprompted review
Reply from Three UK - 3Store Milton Keynes
It’s fantastic to hear that Amanda and her team in Milton Keynes went above and beyond to assist you, Alfie! Their quick thinking and genuine care clearly turned a stressful moment into a smooth experience, and your feedback really shines a light on the dedication they bring to customers every day. -Manavata
Taina served me today in 3 store and…
Taina served me today in 3 store and was amazinggg. Super helpful and friendly. Thank you for all your help today!
March 6, 2026
Unprompted review
Reply from Three UK - 3Store Milton Keynes
James, thank you for taking the time to share this. It's great to hear that Taina provided the support you needed and made things easier for you. -Afaq
My experience was good and the staff …
My experience was good and the staff helped me so much and she was so lovely and kind.Thanks
Customer advisor:Naj
March 5, 2026
Unprompted review
Reply from Three UK - 3Store Milton Keynes
Hi Nelius, we’re pleased Naj’s warmth and guidance made you feel supported. Thank you for sharing your experience. -Suhaas
Taina was very helpful
Taina was very helpful, professional while friendly, which I appreciated. Everything was sorted efficiently accordingly to our needs! Thank you
March 4, 2026
Unprompted review
Reply from Three UK - 3Store Milton Keynes
Petr, we truly appreciate your feedback. It’s great to know that Taina delivered such a high standard of service while keeping the interaction personable and efficient. Your comments highlight the dedication she brings to every customer. -Manavata
Taina was very pleasant and…
Taina was very pleasant and professional. She answered my question
March 4, 2026
Unprompted review
Reply from Three UK - 3Store Milton Keynes
Lovely, Rejoice! We absolutely love hearing this. We’re so glad you received the best support from Taina, and we can’t wait to welcome you back soon! 😉 -Kashish
Great
Was a pleasure dealing with Tiana who was very helpful and pleasant
March 3, 2026
Unprompted review
Reply from Three UK - 3Store Milton Keynes
Calvin, we’re glad Tiana’s supportive approach made your interaction smooth and enjoyable. Thank you so much for your glowing 5 ⭐ review. -Suhaas
Incredible service
Dan was extremely patient and helpful, making sure everything was completed for me
February 24, 2026
Unprompted review
Reply from Three UK - 3Store Milton Keynes
We’re thrilled to hear this! 🌼 Dan will be delighted to know he made your experience shine. Thanks for letting us know, it truly means a lot to us, Tim! 🥰 -Kashish
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