Absolutely brilliant service from Aki Rahman! He helped me sort out everything with my phone contract, walked me through all the details, and made the whole process so smooth and easy. Really helpfu... See more
Location
Switch location45 Bedford Way, Unit 13, The Beacon Shopping Centre, NE29 6QA North Shields, North, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Aki was absolutely amazing from start to finish. He moved me from EE and onto Three without any effort from myself.He also set me up with a beautiful new tablet! What an amazing experience!
Company replied
Brett was really helpful. Spent time cleaning the charging port of my phone when it had completely stopped working. Relieved! Great customer service
Company replied
Fantastic service! A nice friendly man called Brett helped me out. I urgently needed some help regarding a dementia friendly phone for my Dad and had issues talking to another provider on the phone! B... See more
Company replied
Company details
About Three UK - 3Store North Shields
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
45 Bedford Way, Unit 13, The Beacon Shopping Centre, NE29 6QA, North Shields, North, United Kingdom
- 01912574774
4.9
Excellent
127 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brett was amazing very helpfull very…
Brett was amazing very helpfull very polite and sorted my problem straight away
June 25, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hey David, it’s great to know Brett was able to step in and get things sorted quickly. We appreciate your feedback 🙌
-Three Social Media Team.
came in from a issue regarding my…
came in from a issue regarding my account Brett fixed it quickly, amazing service
June 25, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hi Nichola, thank you for your review. We’re glad Brett resolved your issue efficiently.
Three Social Media Team
An incredible customer experience
An incredible customer service experience from Paul, Brett and Aki. From having to get a new handset after my phone was stolen to getting my business line number back up and running due to complications in the back ground of the business number account. Incredible from start to finish. Thanks loads lads.
June 22, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Thank you for leaving this 5 ⭐ review, Paul! We are thrilled to hear that Paul, Brett, and Aki provided an amazing experience and successfully got your business line back up and running. Delivering excellent service is always our top priority, and we truly appreciate you sharing your positive feedback with the team. -Kishan
Reply from Three UK - 3Store North Shields
Hi Andrea, thank you for sharing your thoughts. It is great to hear Aki delivered such a brilliant experience. -Suhaas
Fantastic service
Fantastic service! A nice friendly man called Brett helped me out. I urgently needed some help regarding a dementia friendly phone for my Dad and had issues talking to another provider on the phone! Brett calmly explained what he could do and showed me how to use the phone and recommended a deal that suits me. I would definitely recommend them again 👏👏
June 11, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hey there, thank you for the review. We’re overjoyed that Brett made your experience outstanding. It’s great to know you’d recommend us, and we wish you a fantastic day. 😊 -Neha
Couldn’t be more helpful
Couldn’t be more helpful. Aki and Paul exceptional.
June 10, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hi Matthew, we’re glad your experience was such a positive one and that Aki and Paul were able to support you so well. Thank you for sharing your thoughts. -Ayesha
Reply from Three UK - 3Store North Shields
Hi Nteniz, thank you for the ⭐⭐⭐⭐⭐ review. It’s great to hear that Paul provided such reliable and helpful support during your visit. We appreciate you taking the time to share your experience with us. -Ayesha
Brilliant!
Paul & Aki were both brilliant. Very helpful, understanding and patient.
June 3, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Thank you, Kerry. We’re so pleased Paul and Aki were able to support you with such understanding and patience. Your feedback truly means a lot. -Ayesha
Thank you Aki
Aki and the team were absolutely brilliant today!
Great service from start to finish!
June 3, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hello Asmena, we appreciate you taking the time to share your positive experience. It is wonderful to hear that Aki and the team provided such brilliant and great service today. -Kishan
Andy was very helpful and explained…as above
Andy was very helpful and explained everything very simple for me. Made a job I was dreading much more pleasant (contracts for mobiles due)
May 16, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hey Anne, that’s marvellous! A big shoutout to Andy for making sure everything was sorted smoothly for you. Thanks so much for taking the time to leave us a 5⭐ review! -Maryalex
Andy was very friendly
Andy was very friendly, helpfull and informative, saved us quite a bit on new sim deals for my wife and son 👍
May 16, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
So good to hear, Peter! 👍 Andy always aims to make things simple and affordable, glad it worked out for you. -Ayesha
Three North Shields Brett advisor abs…
Three North Shields Brett advisor abs brilliant you hv a star in the making Caroline Fletcher....
May 15, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Brett truly made his mark, and we’re delighted to hear it. Talent like his doesn’t just support our customers, it lifts the whole North Shields team. It was a pleasure having you in store, Caroline. -Ashifa
The service from the lads in the store…
The service from the lads in the store was excellent. They were very helpful and they searched out the best deal for me.
May 5, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Great to hear your visit went so well, Paul. The team will be thrilled knowing their effort made a real difference for you. -Manavata
Never open a business account
Never open a business account. I was going to buy a phone with a monthly payment plan. They told me it would be cheaper with a business account, but even though the phone payment was finished, they charged me an extra £300 and say they can't refund it. When I asked why, they said that's how it is when you buy a phone with a business account. Working with Three is my biggest regret.
May 5, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hello Serkan! We’re sorry to hear about your experience and completely understand how frustrating this must be. Your feedback is important, and we’d like to check what went wrong. Please contact our Business Support team so we can review your account and discuss possible solutions at https://bit.ly/3RkG1h0 or call us on 337 from your Three Business phone, 0333 338 1004 from any other line, or +44 7782 333 333 from abroad (standard roaming rates apply). Our team is available Monday to Friday, 8am–8pm, and Saturdays & bank holidays, 9am–5pm (closed Sundays). You can also reach us via WhatsApp live chat. -Ashifa
Andy was amazing set up my new deal
Andy was amazing set up my new deal, very cheap, no bother at all
May 4, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hey David, that’s brilliant 😊 We’re pleased to know Andy delivered such positive and supportive service. Thanks so much for sharing your experience. -Neha
Reply from Three UK - 3Store North Shields
Thanks a ton, Julie! 🎉 We’re so glad everything went perfectly with Andy, and we can’t wait to welcome you back again! 🥰 -Kashish
Aki was very helpful with my upgrade
Aki was very helpful with my upgrade. He went through every I had and made everything seamless 11/10
April 30, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Amazing, Harry! We’re delighted to hear that Aki guided you through your upgrade with such care and made the whole process feel effortless. 😇 -Prabhjeet
Thank you North Shields
Amazing service from Aki! I always get great service from the team. Thanks again
April 29, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Thanks so much for the 5⭐, Marjorie! We truly appreciate it. Aki will be so pleased to know you always have a great experience with the team. -Ayesha
Was served by Brett who was awesome
Was served by Brett who was awesome. Super helpful, very knowledgable and sorted out more than i hoped for. Thank you so much
April 24, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Brett has a remarkable talent for transforming everyday interactions into an extraordinary experiences, and it’s wonderful to know you felt that spark. Feedback like yours, Nichola, always brings a smile to our faces! -Ashifa
Outstanding personal service
Outstanding personal service. I switched over from EE to 3 after many many years. Paul was very patient and set up my new phone and took time to explain the new set up. Nothing was yoo much trouble.
April 10, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Welcome! It’s great to hear Paul made your network transition so easy. We are pleased he provided such patient and thorough help with your new device. -Suhaas
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.