Company isn’t the best however the lovely lady Gabriela that helped us while we was in the Norwich store today was absolutely brilliant. Not only was she helpful in sorting our sim contracts but she w... See more
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Location
Switch location115, Merchants Hall Lower Ground, Chapelfields Shopping Centre, NR2 1SH Norwich, Midlands, GB
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I am a complete technophobe when it comes to phones and delay replacing them (let alone changing service provider) because it stresses me out so much. Nathan was patient and explained everything to me... See more
Company replied
Patiently attend to clients
Company replied
Bought two phones from Three Norwich...Reece is incredible: knows all the details, has the answer to any question, he is friendly and willing to help. Really, really happy with the service provided!... See more
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Company details
About Three UK - 3Store Norwich (Chapelfields)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
115, Merchants Hall Lower Ground, Chapelfields Shopping Centre, NR2 1SH, Norwich, Midlands, United Kingdom
- 01603617167
4.8
Excellent
54 reviews
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Company isn’t the best however the…
Company isn’t the best however the lovely lady Gabriela that helped us while we was in the Norwich store today was absolutely brilliant. Not only was she helpful in sorting our sim contracts but she was also more than happy to play around with my little girl who was in store with us today. I hope her manager sees this
May 15, 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
Thank you for your feedback, Jess. We’re so glad Gabriela made your visit to our Norwich branch such a positive one. It’s lovely to hear how supportive she was and how she connected with your little girl. 😊 -Veronica
Very helpful and polite thank you…
Very helpful and polite thank you Gabriela
May 15, 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
Always great to hear when someone leaves feeling well taken care of. Joanne, your note about Gabriela’s kindness and professionalism truly means a lot to us. -Manavata
Reply from Three UK - 3Store Norwich (Chapelfields)
Hi Matt, thanks for the review! It’s great to hear you had a brilliant experience with us and enjoyed the team's style too. We really appreciate you sharing the good vibes! -Shivam
Reply from Three UK - 3Store Norwich (Chapelfields)
Hi Percy, thank you for your 5⭐ review! It’s fantastic to hear that you received excellent support from Gabriela. -Afaq
Gabriela was great ,thank you sorted me…
Gabriela was great ,thank you sorted me out with a new deal
April 15, 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
Thank you for sharing this, Agron! It's great to hear that Gabriela guided you so well and helped you find an option that fit what you needed. -Afaq
Kirstie was fabulous
Kirstie was fabulous, really helpful and friendly! She makes our experience very hassle free.
March 28, 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
This is awesome to hear, Melissa! ✨ Kirstie always aims to go above and beyond, and we’re so glad she could support you so effectively. -Veronica
Gabriella was amazing
Gabriella was amazing. Excellent help and really informative.
March 27, 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
Hey Danielle, we’re so glad to hear that Gabriella was supportive and made everything easy for you. Thank you for the fantastic review! -Neha
I got a best service from Gabriela mam…
I got a best service from Gabriela mam she is very helpful she guides me the best offers
March 22, 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
Hey Harpreet, your shining 5⭐ review truly made our day! Delighted that Gabriela could guide you to the right options. Wishing you a fantastic day ahead ✨ -Arvind
Gabrielle was great
Gabrielle was great, clearly explained everything i needed. Store was a pleasant environment
March 19, 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
Hi there, thank you so much for the 5 ⭐! We’re thrilled to know Gabrielle looked after you so well and made your visit such a positive one. -Ayesha
New phone Dom
Dom was very kind, and explained everything carefully. He also helped me with an issue with my old ohone.
March 18, 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
Veneta, thank you for sharing this with us! It’s fantastic to hear that Dom made such a positive impression and was able to get everything sorted for you. -Afaq
Gabriela and Mark great service
Gabriela and Mark provided great, friendly service.
March 16, 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
Thank you for sharing this amazing 5⭐ review! We’re thrilled that Gabriela and Mark gave you such a fantastic experience. -Veronica
Very helpful and knowledgeable and…
Very helpful and knowledgeable and efficient
March 10, 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
Hey there, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Reply from Three UK - 3Store Norwich (Chapelfields)
Keith, every cherished memory is shaped by people like Gabriela, whose dedication truly stands out. Serving you was an absolute joy! -Ashifa
Nathan was brilliant
I am a complete technophobe when it comes to phones and delay replacing them (let alone changing service provider) because it stresses me out so much. Nathan was patient and explained everything to me in words of one syallble (😂) and helped it be a stress free visit. I got a great phone at a great price. Would definitely recommend your stire and especially Nathan - 10/10. Thank you
March 7, 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
Nathan is a star! His expertise turned what could have been overwhelming into a smooth, stress‑free visit. It’s wonderful to hear that you walked away with a fantastic phone at a great price, this is exactly the kind of experience we want every customer to have, Gail. Thank you for recommending him, he’ll be delighted to welcome you back! 💖 -Ashifa
I am very happy with the service from…
I am very happy with the service from gabriela thanks gabriela
February 25, 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
Glad that Gabriela could assist you so effectively and create such an excellent experience 😊 Thanks for taking the time to share this with us, Nicol ❤️ -Arvind
I am very happy with the service from…
I am very happy with the service from gabriela!!
February 25, 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
Hey Mr Boychew, thank you for sharing this amazing 5⭐ review! We’re thrilled Gabriela gave you such a fantastic experience. -Veronica
Excellent service from Kirsty & Dom
Excellent service from Kirsty & Dom, would give 7 or 8 out of 5 if I could
February 16, 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
Thanks a ton, Alex! 🎉 We’re so glad everything went perfectly with Kirsty & Dom's help, and we can’t wait to welcome you back again! 🥰 -Kashish
Reece Norwich branch
Bought two phones from Three Norwich...Reece is incredible: knows all the details, has the answer to any question, he is friendly and willing to help. Really, really happy with the service provided! Thank you so much, Reece, for everything you've done for us! You rock!
Also, a big thanks for the young lady that was in training! She is willing to learn, already very helpful and I am convinced she will be great at her job!
February 1, 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
Hey Cristina! Reece really did an amazing job for you at Three Norwich. We’re glad you’re loving the service and enjoying those new phones! Big shout out to the trainee as well. 😉 -Kashish
There is excellent service by Reece
There is excellent service by Reece. I'm very satisfied with this meet and he gave me all the answers of my questions politely.
February 6, 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
Rutvik, we’re so happy you had such a smooth experience. Reece will be pleased to know he supported you well. Wishing you all the best moving forward 🌻 -Ayesha
Kirstie was wonderfully helpful could…
Kirstie was wonderfully helpful could not asked for a better sevice 10 out of 10
February 3, 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
Big thanks, David! Hearing that Kirstie looked after you so well and delivered a full ten out of ten experience really makes our day. 🥳 -Ayesha
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