Marcuss has been attentive and extremely helpful to me and my wife. We were thinking of changing the company that provides our mobile phones but having been helped by Marcuss we have decided to stay w... See more
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Jahlecia and Chloe been absolutely great for me and my mum in Oxford brunch! They explained us whole process extremely efficiently and managed to find a great deal which save a lot of money for our fa... See more
Company replied
Chloe (Oxford store) was incredibly helpful and nice to deal with. I would definitely come back to this store to deal with her!
Company replied
Zayn was incredibly helpful and patient with me. I spent a good while trying to figure out the best deal and the right option for my business, and he didn’t rush me once. He explained everything clear... See more
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Company details
About Three UK - 3Store Oxford (Westgate)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit U49, 234 The Westgate, OX1 1PE, Oxford, South, United Kingdom
- 01865247021
4.9
Excellent
84 reviews
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Chloe (Oxford store) was incredibly…
Chloe (Oxford store) was incredibly helpful and nice to deal with. I would definitely come back to this store to deal with her!
October 5, 2026
Unprompted review
Reply from Three UK - 3Store Oxford (Westgate)
Fantastic stuff, Hazel! We’re so glad to hear that Chloe was excellent support for you. Thank you for taking the time to leave this 5 star review. 😊 - Three Social Media Team
Marcuss has been attentive and…
Marcuss has been attentive and extremely helpful to me and my wife. We were thinking of changing the company that provides our mobile phones but having been helped by Marcuss we have decided to stay with 3mobile
September 19, 2026
Unprompted review
Reply from Three UK - 3Store Oxford (Westgate)
Hi Edwin, the support Marcuss provided clearly helped make the right choice for you and your wife. It's rewarding to know that experience played a part in your decision to remain with us. — Three Social Media Team
Came in today determined to change…
Came in today determined to change provider. However Marcus's was so helpful and dealt with all my issues I have now decided to stay with 3.
Well done Marcus's and thank you so much for your help.
September 19, 2026
Unprompted review
Reply from Three UK - 3Store Oxford (Westgate)
What an amazing turnaround! 👋 We are absolutely thrilled that Marcus could turn your experience around and help you with everything today. We are so glad you decided to stay with us, Lilian! 🌟✨ – Three Social Media Team
James in the Oxford Westgate store was…
James in the Oxford Westgate store was extremely helpful. Friendly service.
September 9, 2026
Unprompted review
Reply from Three UK - 3Store Oxford (Westgate)
Hi Rumi, it's great to hear James at our Oxford Westgate store provided support that stood out. We appreciate you taking the time to leave a review.
Three Social Media Team
Jahlecia was very professional
Jahlecia was very professional; great customer service skills and generally very helpful.
September 5, 2026
Unprompted review
Reply from Three UK - 3Store Oxford (Westgate)
Hi Daniel, thank you for your review. It's wonderful to know Jahlecia made such a positive impression and provided an experience worth sharing. We appreciate your feedback. 💜
Three Social Media Team
Great and very helpful reception by…
Great and very helpful reception by Omid. He provided detailed information about the existing offers and prices and helped to choose an offer perfectly adapted to my needs.
September 4, 2026
Unprompted review
Reply from Three UK - 3Store Oxford (Westgate)
Thanks for sharing your experience 😊 What a brilliant mention for Omid. We're so pleased his knowledge and patient approach helped make your decision that much easier 💙
Three Social Media Team
Jerome delivered an excellent level of…
Jerome delivered an excellent level of customer service, he was very knowledgeable about the product and really patient in responding to all of my questions!
August 24, 2026
Unprompted review
Reply from Three UK - 3Store Oxford (Westgate)
That’s wonderful to hear, Shaka. Jerome's commitment truly stands out, and his support made a real impact while leaving a strong impression. - Three Social Media Team
Big thanks to Jerome excellent service…
Big thanks to Jerome excellent service was very helpful and very patient. Also got us a great deal!
August 21, 2026
Unprompted review
Reply from Three UK - 3Store Oxford (Westgate)
That’s brilliant, Freya 🌟 Fantastic to know Jerome's expertise and attentive care helped make the right choice feel effortless 💙
- Three Social Media Team
Markuss was excellent .
August 19, 2026
Unprompted review
Reply from Three UK - 3Store Oxford (Westgate)
Lovely to hear this, Alan. Markuss clearly made your experience smooth, and we’re happy you left feeling satisfied.
— Three Social Media Team
Jerome was extremely helpful and…
Jerome was extremely helpful and professional! We are very happy with the service. Jerome clarified for us anything that we wanted to know and we sorted everything out quickly.
August 12, 2026
Unprompted review
Reply from Three UK - 3Store Oxford (Westgate)
Hello Dragana, we’re delighted to hear Jerome made everything clear and smooth for you. Your kind words mean a lot. – Three Social Media Team
Jerome was really helpful
Jerome was really helpful, understanding and accommodating
August 6, 2026
Unprompted review
Reply from Three UK - 3Store Oxford (Westgate)
Hey Heather, we’re delighted to hear that Jerome was able to support you so well. Thank you so much for sharing your feedback! 😊
-Three Social Media Team.
Chloe was amazing
Chloe was amazing. I didn’t felt rushed and she was so patient, explaining all the options and giving me the best deals. She also explained that if I want to buy a new phone I can have advantages by being a university staff member. Loved her service.
August 3, 2026
Unprompted review
Reply from Three UK - 3Store Oxford (Westgate)
Thank you for the 5⭐ review, Sandra! We truly appreciate you sharing your experience, and it’s wonderful to hear that Chloe provided you with outstanding care. – Three Social Media Team
We were served by Chloe and she was…
We were served by Chloe and she was absolutely amazing
Taking care of all our contract renewal, getting us the best deals
She was very helpful and knowledgeable
August 3, 2026
Unprompted review
Reply from Three UK - 3Store Oxford (Westgate)
Hi Luis, thank you so much for taking the time to share your experience. We're incredibly proud of Chloe for delivering such outstanding support during your renewal process. 😇 - Three Social Media Team
I went into store with issues on my…
I went into store with issues on my phone and they managed to fix them. I an very happy with the in store service.
August 2, 2026
Unprompted review
Reply from Three UK - 3Store Oxford (Westgate)
Hello Alan, we’re happy to hear that you had a great experience with us. Thank you so much for the 5⭐ review! – Three Social Media Team
Great experience at your store today
Great experience at your store today. James was amazing, friendly and helpful, good customer service, highly recommended
Thank you
July 20, 2026
Unprompted review
Reply from Three UK - 3Store Oxford (Westgate)
Hi Fiona, we're glad to know James provided warm and helpful service – Three Social Media Team
⭐⭐⭐⭐
⭐⭐⭐⭐
We would like to say a huge thank you to the team at the Three Store in Oxford Westgate, especially Jahlecia and the manager, Chris.
We visited the store yesterday regarding a problem with Babbu account, and Jahlecia kindly asked us to return the following day so she could look into everything properly. True to her word, she worked incredibly hard to resolve the issue and kept us informed throughout.
Chris also stepped in and was extremely helpful and supportive. Together, they went above and beyond to sort everything out. They even helped reduce Babbu’s monthly phone bill, which was an unexpected bonus.
The issue with Babbu’s credit file was caused by an error that wasn’t his fault, and thanks to their help, we’re hopeful that once the credit record has been updated over the next month, he’ll be able to move forward with applying for his mortgage.
The customer service we received was outstanding. Both Jahlecia and Chris were patient, professional, understanding and genuinely cared about finding the best outcome for us. It’s rare to receive such dedicated service these days, and we left feeling listened to, valued and very grateful.
Babbu is extremely satisfied with the outcome, and we wouldn’t hesitate to recommend the Three Store at Oxford Westgate to anyone. Thank you both for your kindness, professionalism and for going the extra mile.
July 19, 2026
Unprompted review
Reply from Three UK - 3Store Oxford (Westgate)
Thank you so much for sharing this wonderful feedback, Seema. We’re delighted to hear that Jahlecia and Chris at our Oxford Westgate branch went above and beyond to support you and get everything sorted. 😊 – Three Social Media Team
Reply from Three UK - 3Store Oxford (Westgate)
Hello Xiaohua, thank you for your 5⭐ review! It’s wonderful to hear such kind feedback. – Three Social Media Team
Very good customer Service
Very good customer Service, great kindness.
July 15, 2026
Unprompted review
Reply from Three UK - 3Store Oxford (Westgate)
Hi Waldemar. We really appreciate your kind words about the helpful and attentive care you experienced. Thank you for taking the time to share your positive feedback with us today.— Three Social Media Team
Hasnain was very helpful
Hasnain was very helpful, very confident, nice. Gave me a great offer, I will think about it and he also helped with my SIM card and fixed my issue. I had full information about my problem.
July 13, 2026
Unprompted review
Reply from Three UK - 3Store Oxford (Westgate)
Hi there, thank you for the lovely feedback. We’re happy to know that Hasnain provided strong support, fixed your SIM issue, and explained a great offer with confidence and clarity.
– Three Social Media Team
Professional and helpful staff
I went in today because I was concerned about the security of my Three account. Chloe was very very helpful and helped me through the whole process. She let me know that I was a victim of fraud and then took steps to help me secure my account. Firstly she changed my email address back and then issued a new sim card for the card that the scammer had taken out, locking them out. Then she walked me through the process of reporting it to the Three fraud line.
Throughout the process, Chloe was extremely professional and kind and even sat with me while I was on the phone with Three's fraud department.
I think that Chloe really went above and beyond in proving the best possible customer service and I think she should get a massive bonus and pay rise and promotion.
July 11, 2026
Unprompted review
Reply from Three UK - 3Store Oxford (Westgate)
Hey Thomas, thank you for sharing your experience and for the ⭐⭐⭐⭐⭐ review. We’re truly grateful that Chloe was there to guide you through such a stressful moment with care and professionalism.
Three Social Media Team
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