Gary and Matthew were very pleasant ,helpful and knowledgeable. I had rung technical support at 3 with no sense made rung your Pontypridd store advised to bring new router down . Gary sorted it out in... See more
Company replied
Location
Switch location89 Taff Street, Pontypridd, Mid Glamorgan, CF37 4SL Pontypridd, South, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I received a full special customer service from Joanna. She prompt to details, a good listener and ready to meet or satisfy my need as a customer. She is also highly convincing.
Company replied
Absolute great experience from Mathew today. Phones sorted and explained the mess i had. Cant thank you enough.
Company replied
Having purchased a new phone from the 3 shop in Pontypridd. I needed some help in transferring my old phone to the new one and Connar kindly did the whole procedure for me. He was extremely helpful an... See more
Company replied
Company details
About Three UK - 3Store Pontypridd
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
89 Taff Street, Pontypridd, Mid Glamorgan, CF37 4SL, Pontypridd, South, United Kingdom
- 01443402223
4.8
Excellent
104 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gary was very helpful to both me and my…
Gary was very helpful to both me and my partner and explained everything we needed to know about the new phones and contracts
May 2, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Thank you, Nicholas. We’re really glad to hear Gary was so helpful to both you and your partner and explained everything clearly. -Ayesha
Very happy with our experience with…
Very happy with our experience with Gary very quick very polite nothing was to much ☺️
May 2, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hi Gemma! We take pride in making every interaction seamless. Gary ensured everything was handled with care and efficiency, reflecting the standard of service we strive for. -Ashifa
Getting new I phone Great experience getting new phone
Great experience getting new phone
May 2, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hey Jimmy, that’s what we love to hear from our customers! Hope your new phone treats you well. 😀⭐ -Ayesha
Brilliant service from Pontypridd shop
Brilliant service from Gary, Cameron and Matthew in the Pontypridd shop. Gave great advice and such good customer service.
May 2, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Thanks for the review, Helen! We’re thrilled our team provided you with great service and friendly guidance at the Pontypridd store. -Neha
Gary was amazingly helpful
May 2, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Woohoo 🎉 Brenda, so uplifting to hear that Gary offered such stellar and prompt support! Wishing you more reasons to smile today 😊 -Arvind
Happy customer
Tom, Matthew, Gary and Jo are very friendly, helpful and go out of their way to ensure that the customer is valued and leave feeling happy and satisfied with the service they provide
April 28, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hi Emma! It’s wonderful that Tom, Matthew, Gary, and Jo made you feel so prioritized. We're glad our team provided such a positive experience! -Suhaas
Sim only upgrade
Cameron made everything so easy to understand,really friendly and efficient service throughout😊
April 19, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hi Claire, it’s great to hear you had such a positive experience with Cameron. Efficiency and friendliness are what we strive for, and we're glad he hit the mark! Thanks for sharing. -Shivam
Cameron and Matthew were fantastic and…
Cameron and Matthew were fantastic and helped with everything I needed helped me upgrade with no stress and answered every question with ease
April 19, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hey Ashton, we're glad to hear Cameron and Matthew's assistance made you feel valued, helped you find the right deal, and addressed all your queries. Thank you for sharing your lovely feedback 😊 -Maryalex
Reply from Three UK - 3Store Pontypridd
Bravo, Josh! 🎊 We’re delighted to hear that Tom and Joanna made your experience truly remarkable. Thank you for sharing such an outstanding ⭐⭐⭐⭐⭐ -Kashish
Matthew was absolutely amazing sorting…
Matthew was absolutely amazing sorting my phone out today! Customer service was on point. 12/10 for that man today! Would highly recommend a visit 👌
April 17, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hey Becky! Big shoutout to Matthew for turning customer service into a full on joyful experience! 🎉 This is exactly what we want our customers to feel, valued and happy! 😃 -Kashish
The staff at three a welcoming and…
The staff at three a welcoming and friendly. They helped me pick out and order the phone I want. Joanna who served me was amazing
Definitely recommend
April 17, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hi Shaunna, it’s great to hear you had a positive visit and felt well looked after. We’re pleased Joanna was able to help you choose and order the phone you wanted. -Shivam
Amazing!!
Jo was fab! Super helpful and informative and wrote everything down for me to read over later! 11/10 thank you Jo!
April 16, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Love this 💫 Jo absolutely smashed it! So glad everything was explained clearly and in a way that worked for you. Thanks for the awesome feedback! -Samad
Tom and Matthew in store were amazing…
Tom and Matthew in store were amazing gave us the best service and set up everything for us
April 10, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Double the care, double the wow! We’re thrilled Tom and Matthew looked after everything so brilliantly. Notes like yours, Kevin, always make us smile. -Ashifa
Thomas
Me and my husband was served by tom who as always provides top tier service thank you for your time and we thank yoi for helokng us immensly
April 10, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Linda, this is lovely to read. Tom’s commitment to helping customers shines through, and we’re glad he supported you both so well. 🤗 -Ayesha
Carmen at pontypridd shop has been…
Carmen at pontypridd shop has been fabulous with us he is very helpful with everything to do with my son and myself
April 4, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Amazing, Rebecca! We’re so pleased to hear Carmen at our Pontypridd store has been fabulous in supporting both you and your son. It’s wonderful to know his helpful approach made everything easier for you. 😇 -Prabhjeet
Joanna was absolutely fantastic and…
Joanna was absolutely fantastic and knowledgable
April 1, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Carol, thank you for sharing your experience. It’s wonderful to hear that Joanna made everything seamless and provided such attentive support. -Afaq
Cameron has been brilliant with us…
Cameron has been brilliant with us today with our upgrade
March 22, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
Joanna was really helpful
Joanna was really helpful, and also Matthew was really handy
March 9, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
We’re thrilled to hear this! 🌼 Joanna will be delighted to know she made your experience shine. Thanks for letting us know, it truly means a lot to us, Chanel! 🥰 -Kashish
Joanne was really helpful and very…
Joanne was really helpful and very knowledgeable very helpful sorted out our phone contacts and broadband even though it was almost closing time on a Friday evening. highly recommend a visit if you're in the market for broadband great store on pontypridd high street
March 6, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Contracts sorted and smiles all around! Joanne truly nailed it, creating an experiences worth recommending. Serving you at our Pontypridd store was an absolute joy, Michelle! -Ashifa
Matthew and Tom
Excellent customer service. Fully satisfied with explanations and service given. The problem was solved.
March 6, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hey, Phil. We’re delighted to hear you received excellent service and clear explanations that fully resolved the issue. It’s great to know you left feeling satisfied with the support provided. 😇 -Prabhjeet
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.