Rebecca was very helpful...She had previously cancelled my broadband, but unfortunately it hadn't been done. On today's visit this was confirmed that it will be cancelled on 1st December. Rebecca als... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Brilliant service from start to finish,upgraded to a lovely handset. Full phone set up and attention to detail was great. Thank you Sarah and Josh!
Company replied
REALLY great experience today. Had a completely desperate situation needing charge on my phone quicj and Taylor at Redcar 3 shop was more than happy to help and gave some great advice about my contrac... See more
Company replied
All members of staff were super helpful and extremely patient. I've been putting off changing my phone for such a long time as I thought it would be too complicated- staff made everything so easy and... See more
Company replied
Company details
About Three UK - 3Store Redcar
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 2, Regents Place, TS10 3FB, Redcar, North, United Kingdom
- 01642471303
4.9
Excellent
213 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
💯 service
The guy that served my husband andI was so lovely made us feel so relaxed assured me the calls i was getting to my phone were not three.Helped me to oorder my new phone so smoothly stress free .His service was the best i have received in store in long time.
September 13, 2026
Unprompted review
Reply from Three UK - 3Store Redcar
Hey Teresa, you've just made our day. It's wonderful to hear the support and reassurance you received helped put your mind at ease, and that ordering your new phone felt so straightforward. Thank you for sharing such kind words about the service you received.
Three Social Media Team
Josh helped me fix my issue and sort a…
Josh helped me fix my issue and sort a new deal
September 4, 2026
Unprompted review
Reply from Three UK - 3Store Redcar
Boom 💥 Reviews like yours make our day, Yvonne. It's lovely to hear Josh provided the support you needed and helped find a new deal too 💙
Three Social Media Team
Excellent customer service and pricing
Excellent customer service and pricing. Very competitive rates. Highly recommended the staff in the Redcar Store excel in helping difficult customers me being one of them. Thankyou for your patience and consideration Josh & Sarah.
August 31, 2026
Unprompted review
Reply from Three UK - 3Store Redcar
Hi there! Thank you for highly recommending our Redcar store! Josh and Sarah are thrilled they could provide the excellent care you deserve. 🥰 — Three Social Media Team
Great staff in store!
September 1, 2026
Unprompted review
Reply from Three UK - 3Store Redcar
Hey Caroline! We're so happy you had such a fabulous experience with our team. Thank you for your feedback. ✨ — Three Social Media Team
Josh was great helped me with a deal…
Josh was great helped me with a deal and changed address
September 1, 2026
Unprompted review
Reply from Three UK - 3Store Redcar
This is amazing to hear, Peter! ⭐ We are so glad to hear Josh could simplify everything, help you secure the best deal, and update your details perfectly.– Three Social Media Team
Great In store
August 30, 2026
Unprompted review
Reply from Three UK - 3Store Redcar
Love this, Frank 💫 We're pleased the team delivered an experience worth talking about 💙
- Three Social Media Team
Naomi was a great help with me inshore…
Naomi was a great help with me inshore today
August 25, 2026
Unprompted review
Reply from Three UK - 3Store Redcar
Hey Tony. Boom! 💥 Naomi totally nailed it today, and we’re glad you’re all sorted! 🙌✨ — Three Social Media Team
Naomi was great help today instore…
Naomi was great help today instore helping me with my phone
August 24, 2026
Unprompted review
Reply from Three UK - 3Store Redcar
Hi Sandra, We’re thrilled to hear Naomi at our three branch took the time to listen, clarified everything thoroughly, and ensured your concerns were fully resolved.✨-Three Social Media Team
Josh sorted out my transaction straight…
Josh sorted out my transaction straight away with zero fuss. Helped me with my 3 app with no fuss.
August 21, 2026
Unprompted review
Reply from Three UK - 3Store Redcar
Thanks for your review, Andrew. We’re happy to hear Josh made the whole process clear and effortless for you. 🌟 — Three Social Media Team
Annoying apps were on my phone so in…
Annoying apps were on my phone so in store they helped take it off. This shop is amazing
August 19, 2026
Unprompted review
Reply from Three UK - 3Store Redcar
Thank you for the lovely feedback, Douglas! We’re so glad you had such a fabulous experience with our team. 😊 — Three Social Media Team
Josh helped fix my issues and help with…
Josh helped fix my issues and help with moving my photos
August 18, 2026
Unprompted review
Reply from Three UK - 3Store Redcar
We appreciate your feedback, Alan. It’s wonderful to know Josh handled everything smoothly and made sure your photos were moved without any trouble.
– Three Social Media Team
Sarah and Naomi was very helpful in…
Sarah and Naomi was very helpful in store with my home broadband and mobile phone today
August 17, 2026
Unprompted review
Reply from Three UK - 3Store Redcar
Hi David, thanks for the glowing 5⭐ love! We’re thrilled to hear Sarah and Naomi at the store delivered exceptional assistance with your home broadband and device, creating a smooth experience for you.
‑Three Social Media Team
Sarah really helped me in store with…
Sarah really helped me in store with annoying apps
August 13, 2026
Unprompted review
Reply from Three UK - 3Store Redcar
Hi Vera, thank you for your kind review. Sarah’s guidance made tackling those apps much more manageable — Three Social Media Team
Naomi was great help with me in-store…
Naomi was great help with me in-store today
August 11, 2026
Unprompted review
Reply from Three UK - 3Store Redcar
Hi David, thanks for the fantastic 5 ⭐ review! We’re thrilled to hear Naomi made your visit a great experience. – Three Social Media Team
As always, the best company!!
Our contract was expiring. We visited the store. We were consulted. They offered the best options. My husband I was also able to take a new phone for a promotion. We are very satisfied. We recommend this company
August 8, 2026
Unprompted review
Josh helped fix an issue with my phone…
Josh helped fix an issue with my phone would highly recommend
August 7, 2026
Unprompted review
Reply from Three UK - 3Store Redcar
Hey there! Boom! 💥 Josh totally nailed it and got your phone all sorted. 📱✨ Thanks a ton for the highly recommended feedback, have an awesome week ahead! 🚀 — Three Social Media Team
Naomi was very helpful today inshore…
Naomi was very helpful today inshore with my phone
August 6, 2026
Unprompted review
Reply from Three UK - 3Store Redcar
Hello there, we’re really pleased Naomi made things clear and easy while helping with your device. Thank you for the 5 ⭐ review. - Three Social Media Team
Rebecca in store was a great help i ran…
Rebecca in store was a great help i ran out of data and she got me unlimited data and a new handset and a cost lower than i was paying before! outstanding service
August 5, 2026
Unprompted review
Reply from Three UK - 3Store Redcar
Hi Bobby, it's great to hear Rebecca was able to assist and make things easier for you. Thank you for sharing your experience. – Three Social Media Team
Naomi was very helpful
Naomi was very helpful. Suggested overseas packages
August 4, 2026
Unprompted review
Reply from Three UK - 3Store Redcar
Hi Lynda, thanks for sharing your wonderful 5⭐️ feedback. We’re delighted to hear that Naomi provided exceptional guidance while helping you explore international options.
– Three Social Media Team
Naomi was very helpful instore today
Naomi was very helpful instore today
August 1, 2026
Unprompted review
Reply from Three UK - 3Store Redcar
Hey Emily! We absolutely love hearing this. Naomi clearly worked some magic today, and we’re so glad she could guide you along the way! 💖 — Three Social Media Team"
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.