Today was a fantastic experience but for some background just over 2 years ago I came in for an upgrade and I didn’t like the experience at all. I wasn’t listened to and came out with a business con... See more
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YesMarty set up my phone. But did not get help in personalising what we spoke about on the day I chose the phone I had to seek help from a a friend who kindly helped. An example being is I can't use... See more
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Extremely enjoyable experience. Excellent and well mannered staff, couldn't be more happier with my new device. Got everything set up and nothing was too much trouble. Thank you so much, would highly... See more
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Excellent in store customer service . I visited the Scarborough branch in store shop today to ask about data roaming and the assistant Chris was very helpful. He explained how to use data roaming an... See more
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Company details
About Three UK - 3Store Scarborough
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
21 Westborough, YO11 1UH, Scarborough, North, United Kingdom
- 01723363270
4.9
Excellent
266 reviews
Asks customers to review
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Thank you so much for the help
Thank you so much for the help. Really enjoyable experience
October 20, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fantastic experience!
Today was a fantastic experience but for some background just over 2 years ago I came in for an upgrade and I didn’t like the experience at all. I wasn’t listened to and came out with a business contract I specifically said I didn’t want. I couldn’t get logged into my account and was palmed off to call a number that I had to ring 3 times over a few weeks and it was all wrong and it was just a nightmare, frankly. I was locked out of my account for years.
Anyway, fast forward to today and I was met with Chris at the Scarborough store in the high street. What a guy and what an incredible help. I’ll be honest, because of him I’ve kept all 3 of my contracts with Three instead of moving networks. He was so helpful and so friendly that I’m gutted I wasn’t allowed to tip him personally but instead I’m doing this just to rave about how much better this experience was. He sorted out all my contracts, helped me with compiling things together on my account, sorted me out some deals and straightened everything out for me. Don’t let him leave! If Chris leaves, I leave!
October 16, 2026
Unprompted review
Reply from Three UK - 3Store Scarborough
Thank you for your incredible support, Harland! ⭐ We truly appreciate your patience following your experience with us. While we are sorry your previous experience wasn't ideal, we are absolutely thrilled that Chris at our Scarborough High Street store completely turned things around. Hearing how he streamlined your contracts, resolved your account issues, and secured great deals is fantastic. We are incredibly proud of Chris. Thank you for giving Three another opportunity and for your loyal support! – Three Social Media Team
Great service
Great service, helped with an issue and made it so I can use it abroad. Thank you
October 15, 2026
Unprompted review
Reply from Three UK - 3Store Scarborough
Hi, Janet! We're delighted to hear how smoothly team was able to resolve your concern and that her approach left such a strong impression. Thank you for sharing this, it means so much to us! 😊 -Three Social Media Team
Reply from Three UK - 3Store Scarborough
Hey Roger, we're glad to hear you had such positive experience. Thank you for the feedback.
-Three Social Media Team.
Helped with viruses on my device
Helped with viruses on my device. Thank you
October 14, 2026
Unprompted review
Reply from Three UK - 3Store Scarborough
We love hearing feedback like this, Stephen! We are incredibly happy our experts could successfully resolve the issue for you. — Three Social Media Team
Reply from Three UK - 3Store Scarborough
Hi there, thanks for the fantastic feedback. We are happy to hear that you were provided with outstanding assistance throughout, creating a seamless experience for you.
-Three Social Media Team
Excellent service as per usual
Excellent service as per usual. Thank you
October 8, 2026
Unprompted review
Reply from Three UK - 3Store Scarborough
Hello Barbra, we're pleased to know our team provided a great experience for you. Thank you for your 5 ⭐ review. - Three Social Media Team
Thank you for helping
Thank you for helping, not even with the network but sorted ne out with no fuss. Highly recommend.
October 8, 2026
Unprompted review
Reply from Three UK - 3Store Scarborough
Hey, Jennifer. We're thrilled to hear that team was able to get your account sorted out and make process smooth and easy. 🥰 -Three Social Media Team
Reply from Three UK - 3Store Scarborough
Hey Ron! New handset day = best day 💻✨ Enjoy your fresh tech, and big shoutout to our team for making it an awesome experience! — Three Social Media Team
My new phone
YesMarty set up my phone. But did not get help in personalising what we spoke about on the day I chose the phone
I had to seek help from a a friend who kindly helped. An example being is I can't use my existing email address which explains the fictitious email on my phone
Anyway the phone is great I was told it was unlimited ßo I'm waiting to have that confirmed
October 7, 2026
Unprompted review
Reply from Three UK - 3Store Scarborough
We really appreciate your feedback, Jill! 🌟 We are glad Marty provided such patient, tailored guidance. 📱 Our priority is always to ensure our customers feel confident. ✨ Enjoy your device! – Three Social Media Team
Reply from Three UK - 3Store Scarborough
Hi Christine, thanks for taking the time to leave a review. We're pleased to hear you received the support you needed and had a positive experience with us.— Three Social Media Team
Chris was so incredibly helpful
Chris was so incredibly helpful, what a lad
October 3, 2026
Unprompted review
Reply from Three UK - 3Store Scarborough
Love this, Terry 💫 Chris's support clearly stood out and made a lasting impression. Your feedback says it all 🌟
- Three Social Media Team
Chris was such a helpful man
This is the 2nd time Chris has helped me out and I am grateful to him.
Chris was such a helpful man, bosh
October 2, 2026
Unprompted review
Reply from Three UK - 3Store Scarborough
Woohoo 🎉 James, Chris's spot‑on support clearly made all the difference. Your feedback says it all 🌟
- Three Social Media Team
Excellent service
I needed help with my phone and the staff in Scarborough store were amazing. I didn’t have to wait very long and Chris knew exactly what was needed to get my phone up and running again. Thank you so much for the excellent service.
September 21, 2026
Unprompted review
Reply from Three UK - 3Store Scarborough
Hi Emma, Thank you for taking the time to leave such wonderful feedback! We're thrilled to hear that our Scarborough team provided quick support and that Chris got your device sorted out smoothly. - Three Social Media Team
The guys were very helpful
September 30, 2026
Unprompted review
Reply from Three UK - 3Store Scarborough
Hi Richard, thank you for your review. It's great to hear the team helped make your experience a positive one.
Three Social Media Team
Really good deal and very helpful…
Really good deal and very helpful getting me onto my new phone thanks
September 30, 2026
Unprompted review
Reply from Three UK - 3Store Scarborough
Hello Christine, we're pleased to hear everything went smoothly with your new phone. Thank you for your 5⭐ review. - Three Social Media Team
Chris was so very helpful
September 27, 2026
Unprompted review
Reply from Three UK - 3Store Scarborough
Thank you for your kind words! We're thrilled to hear that Chris made such a strong impression. 🌟 — Three Social Media Team
very helpful
very helpful, got us a great deal and helped with phone transfer.
September 26, 2026
Unprompted review
Reply from Three UK - 3Store Scarborough
Lovely, David! We absolutely love hearing this. We’re so glad you received the best support from us, and we can’t wait to welcome you back soon! 😉 — Three Social Media Team
The anti virus thing marty popped on my…
The anti virus thing marty popped on my phone has worked a treat lovely to deal with
September 26, 2026
Unprompted review
Reply from Three UK - 3Store Scarborough
Hey Martin, we're glad to hear the antivirus solution Marty recommended has made such a positive difference and that everything is working well for you. Thank you for the feedback. 😊💚
-Three Social Media team.
Reply from Three UK - 3Store Scarborough
Hi Penny, what a lovely review to receive. We're delighted the support you received made your experience such a positive one.
Three Social Media Team
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