I went into the shop in Southend, ready to pull my hair out,as I was having so many problems with my provider, that I wanted to switch back to 3. The assistant Mario, was so very helpful and got it al... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The rep,Pat was helpful, polite and patient, gave us plenty of options without over complicating any issues.
Company replied
Scott provided absolutely excellent service from start to finish. He was incredibly patient, took the time to explain everything clearly, and helped me sort out my phone contract without any press... See more
Company replied
Scott was very helpful in store today and helping me setting my new phone up
Company replied
Company details
About Three UK - 3Store Southend
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
156 High Street, SS1 1JX, Southend, London, United Kingdom
- 01702462961
4.9
Excellent
129 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Magic man
I went into the shop in Southend, ready to pull my hair out,as I was having so many problems with my provider, that I wanted to switch back to 3. The assistant Mario, was so very helpful and got it all sorted out for me. He explained everything in a way I would understand ( I'm 75 and get confused with technology ) Let's just say, I still have my hair.
September 17, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Thank you for the 5⭐ review! We truly appreciate you sharing your experience, and it’s wonderful to hear that Mario provided you with outstanding care. - Three Social Media Team
I would personally like to thank Steve…
I would personally like to thank Steve and Scott in the Southend store in Essex for helping me out with getting my new phone :)
Service / advice was amazing can’t wait receive my new phone.
Thankyou
September 13, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Hi, Charlotte. We're thrilled to hear that Steve and Scott provided amazing service and advice at our Southend store while getting you set up with your new phone. 😇 - Three Social Media Team
SteveAt the Southend Three shop was…
SteveAt the Southend Three shop was very helpful and patient with the complicated problem that I was experiencing. So thought I would recommend him as a good person to deal with. Brian
September 1, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Thanks for taking the time to share your experience, Brian. We're delighted that Steve provided such dedicated support and patience while working through your issue at the Southend shop. Enjoy the rest of your week! 😇 - Three Social Media Team
Great help and resolution when I lost…
Great help and resolution when I lost my phone. Suraj even helped me set up my new phone. Could not be happier with my upgrade which suited my budget perfectly .Southend on Sea branch are always so helpful
August 29, 2026
Unprompted review
Reply from Three UK - 3Store Southend
What a lovely review, Sonia! 💖 We are so glad we could turn a stressful situation into a great experience. Cheers to your new upgrade! 🎉 — Three Social Media Team
Jamie was incredibly helpful and…
Jamie was incredibly helpful and patient. Thank you for sorting my problems and not making me feel stupid .
August 26, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Wow, thank you for the feedback, Victoria! We’re thrilled to hear Jamie provided such outstanding support and got everything sorted. 😊 – Three Social Media Team
Very helpful and knowledgeable
Very helpful and knowledgeable. He understood that I am not tech and didn’t make me feel bad about this. Also agreed to set everything up for me .
August 14, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Thank you for this great 5⭐ review, Rohini! Wonderful to know he made you feel comfortable, supported you patiently, and set everything up with care.
– Three Social Media Team
Reply from Three UK - 3Store Southend
Hi Angela. It is wonderful to hear that Surah looked after you so well today. Thank you so much for dropping by to leave your kind words.— Three Social Media Team
Scot was so knowledgeable fantastic…
Scot was so knowledgeable fantastic customer service 5 star
August 4, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Hey Natalie, we’re thrilled to hear Scot provided excellent support. Thank you for taking the time to share your experience with us 😊
Three Social Media Team
Customer friendly and Ann very satisfied
Customer friendly and Ann very satisfied
August 2, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Hey Duduzile, that's brilliant! We're super happy to hear that Ann gave you all the support you needed. Thank you for the amazing 5 ⭐ review! - Three Social Media Team
Mario’s service was amazing
Mario’s service was amazing! He made the upgrade so simple and easy. Very funny and very helpful!!
August 2, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Hi Libby, thank you for sharing your experience with us. We are absolutely delighted to hear about the excellent support Mario provided, as our team always aims to make things as simple and helpful as possible. — Three Social Media Team
Got new phone today and was served by…
Got new phone today and was served by ethan, he talked us through our plan and even updated all the information from my old phone to the new one. His customer service was impeccable he was so helpful. THANK YOU ETHAN.
July 31, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Hey, Carol. It's fantastic to hear that Ethan looked after you so well during your visit. He completely streamlined your upgrade by managing your plan details and safely migrating your data. Enjoy exploring your brand-new mobile! - Three Social Media Team
Scott provided absolutely excellent…
Scott provided absolutely excellent service from start to finish. He was incredibly patient, took the time to explain everything clearly, and helped me sort out my phone contract without any pressure or hassle.
Nothing was too much trouble, and he couldn’t have been more helpful throughout the whole process. It’s rare to receive customer service of this standard these days.
Thank you, Scott, for all your help – it’s very much appreciated. You’re a real credit to the team
July 23, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Hi Andrew, we’re delighted to hear Scott guided you so well and made everything easy to understand – Three Social Media Team
Scott is very helpful
Scott was very helpful gave me the information I needed and helped me pick a plan and device that was affordable for me.
July 16, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Hi Rebecca, it’s great to hear Scott took the time to guide you through your options and helped you choose the right plan and device for your needs. We’re delighted you had such a positive experience with us. — Three Social Media Team
Jamie is always a credit to your…
Jamie is always a credit to your company. He's so helpful and always gives the best advice and help. He's definitely part of the reason I stay with Three.
July 14, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Hey Claire, Jamie’s commitment and genuine care shine through, and we’re delighted he’s made your experience with us so valuable. Thank you for the wonderful 5⭐ review!
Three Social Media Team
Great service from Mario today
Great service from Mario today - I've been out onto a better value tariff with no quibble. Everything was clearly explained, no hassle at all.
July 14, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Hi Tom,
We’re delighted to know Mario made the process straightforward and helped you find a more suitable plan. Your positive feedback means a lot to us.
– Three Social Media Team
Reply from Three UK - 3Store Southend
That’s fantastic to hear, Rudo! We’re so pleased Suraj looked after you so well. Thanks for sharing your experience. ✨ – Three Social Media Team
Mario customer service
Mario was very quick, efficient and professional and interacted extremely well. He explained all the details without delay and got us a fantastic deal on two contract upgrades
July 10, 2026
Unprompted review
Reply from Three UK - 3Store Southend
That’s fantastic to hear, Nigel! 🌟 We’re so glad Mario provided excellent support, leaving you delighted with your new plan.-Three Social Media Team
I was greater with the upmost respect…
I was greater with the upmost respect by abidemi. She then listen to what we had to say and helped us with our inquiry. She was straight to the point and willing to help us with everything we asked her she was very clear on how we can proceed with our WiFi and phone SIM card. She was very welcoming and jolly to talk to I just say this is the best customer services I’ve ever had she really mad me and my partner feel welcome and understood.
July 7, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Love this energy 🎉 Chelsea. We’re overjoyed Abidemi’s attentive care and clear expertise gave both you and your partner the reassurance and support you were looking for, and recognition like this speaks volumes 🌟
- Three Social Media Team
Mario was very helpful and saved us…
Mario was very helpful and saved us money as well.
July 6, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Hi John, thanks for taking the time to share your lovely review. We’re delighted to hear Mario provided exceptional assistance and helped you keep your costs down.
— Three Social Media Team
Mario was very polite and very helpful
Mario was very polite and very helpful
July 3, 2026
Unprompted review
Reply from Three UK - 3Store Southend
Hi Jane, we are absolutely delighted by this feedback! Kinga was brilliant at making sure everything went smoothly and providing you with top-tier care.— Three Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.