Excellent Service from Rizwana! Rizwana provided excellent customer service while helping me switch my SIM provider and arrange my new broadband. She was knowledgeable, experienced, friendly, and p... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Maryam was excellent with her customer service, she provided clear instruction and helped my mother find the best bargain that would fit her phone use. She got us a cheaper contract and was very helpf... See more
Company replied
Today we visited the Sutton branch, Rizwana ma'am was extremely marvellous and intelligent. Very professional behaviour and she helped us with what we needed. Highly recommended please ask about her... See more
Company replied
20 min wait, no one acknowledged we were there, finally get served by someone, as a customer id appreciate if someone said 'hi we are understaffed and there will be a wait'
Company replied
Company details
About Three UK - 3Store Sutton
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
93 High Street, SM1 1JF, Sutton, South, United Kingdom
- 02086439126
4.9
Excellent
203 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Alexandra was great
August 9, 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Hi Andrea, hearing that Alexandra provided such a wonderful experience means a lot to us, and we truly appreciate you taking the time to share your feedback. — Three Social Media Team
Great service Alexandra
August 1, 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Love this, Abel 💫 We’re pleased Alexandra delivered such top‑tier support 🌼
- Three Social Media Team
Excellent customer service from…
Excellent customer service from Alexandra
July 25, 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Hi there, thanks for the brilliant feedback. We’re glad to know that Alexandra delivered exceptional assistance and created a smooth experience for you.
-Three Social media Team
Alexandra very good service very…
Alexandra very good service very helpful person thank you
July 25, 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Hi Rubel, thank you for the glowing 5⭐ feedback. We’re thrilled to hear that Alexandra provided outstanding support with a warm approach and created a seamless experience for you.
-Three Social Media team
Rizwana at the Sutton was truly…
Rizwana at the Sutton was truly outstanding. She dealt with my query in a very professional manner. You should be very proud that she works for your company.
July 18, 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Thanks a lot, Stephen! It’s so exciting to see the trust you’ve placed in us. Rizwana did an amazing job helping you out with her best efforts, and we hope to see you again soon! 😉 — Three Social Media Team
Rizwana was amazing today very good…
Rizwana was amazing today very good customer service appreciate
July 13, 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Hey Zaam, thank you for your glowing review. It's wonderful to hear Rizwana provided such excellent support. Wishing you a fantastic day. 😊 - Three Social Media Team
I would like to express my sincere…
I would like to express my sincere appreciation for Rizwana at Three Sutton for her exceptional customer service.
From the moment I arrived, Rizwana was welcoming, professional, and genuinely attentive. She took the time to understand my needs, explained everything clearly, and made the entire process smooth and stress-free. Her patience, knowledge, and willingness to go the extra mile really stood out.
It's rare to receive such outstanding service, and Rizwana is a real credit to the Three Sutton team. Thank you for making my experience such a positive one. I would highly recommend her to anyone looking for excellent customer care.
July 12, 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Hi Aghogho, thank you for sharing your experience at Three Sutton. We’re delighted to hear that Rizwana provided such exceptional support during your visit. Her professionalism, care, and dedication truly reflect the standards we aim for across our stores. We’ll make sure your kind feedback is passed on to her and the Sutton team.
– Three Social Media Team
Alexandra
Alexandra, was good with customer handling. We are soo happy with her customer handling. We will come back to visit and purchase the gadgets with her again 😍😍😍.
July 12, 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Hey Mangai, thank you for the lovely 5 ⭐ review! We're so happy that Alexandra gave you all the help and support throughout. Wishing you a wonderful day 😊
— Three Social Media Team
Reply from Three UK - 3Store Sutton
Hi Antonin, thank you for sharing your feedback. We’re delighted to hear Kay was able to support you so well.
– Three Social Media Team
Reply from Three UK - 3Store Sutton
This made our day ✨ Sharani. We’re delighted Maryam and Kat delivered such attentive support 🌟
- Three Social Media Team
Excellent customer service and clear communication
Maryam was excellent with her customer service, she provided clear instruction and helped my mother find the best bargain that would fit her phone use. She got us a cheaper contract and was very helpful.
July 7, 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Sean, lovely to hear your visit was made easy with Maryam’s clear guidance and helpful approach. Thank you for taking a moment to share this.
Three Social Media Team
Very happy with Alexandra’s service
June 28, 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Love this, Genci! This is exactly what we strive for, making you feel valued and happy 😊✨
We’re thrilled to know Alexandra made your day special. Thank you for sharing such lovely feedback 🌷
— Three Social Media Team
Alexandra is Very nice lady and very…
Alexandra is Very nice lady and very helpful.
June 27, 2026
Unprompted review
Reply from Three UK - 3Store Sutton
This is wonderful to hear, Mr Antonino!
Alexandra always brings kindness and care to every conversation. Thank you for sharing your experience ⭐
— Three Social Media Team
Reply from Three UK - 3Store Sutton
Hi there. We are really pleased to hear that the service you received was of such a high standard. Thank you for letting us know.
VodafoneThree Social Media Team
Daniel from the Sutton High Street…
Daniel from the Sutton High Street branch has been amazing. Very helpful and kind, would 100% recommend him to help out with any questions and concerns. Thank you Daniel!
June 20, 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Simple, easy, sorted, Olivia! 🎉✨ We’re hyped Daniel could help you out today, have an awesome week ahead! 🚀 -Kashish
Very helpful
Very helpful, friendly and patient. Answered all questions. Recommend Ahmad!
June 18, 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Hey, Sharon! We’re delighted to hear that Ahmad gave you clear guidance and showed real patience throughout your conversation. 😊 -Prabhjeet
Great experience
Maryam was kind, friendly and super helpful. Told me about a great deal of if I switched providers when I went in for broadband. Saved me a lot of money! Highly recommend.
June 17, 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Boom 💥 Helen, we are glad Maryam and our team provided such friendly, expert care to share excellent broadband rates and ensure you secured significant network savings. We truly appreciate your wonderful endorsement 🚀 -Arvind
Amazing customer service and support from Intisar
Amazing customer service and support
June 17, 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Hi Rebeca, it is wonderful to hear that you received such amazing customer service and support from Intisar. We are thrilled to see that you had such a positive experience with our team! -Kishan
Best with store advice Intisar he help…
Best with store advice Intisar he help with my business plan and fix my few network issues.
June 17, 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Hi Sofiya, it is great to hear that Intisar provided the best store advice to help set up your business plan and quickly resolve your network issues. Thank you for sharing your experience! -Kishan
Maryam was excellent
Maryam was excellent, very knowledgeable and helped me set up my phone
June 15, 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Hi Margaret, it’s great to know Maryam guided you through your setup and shared clear information throughout - Three Social Media Team -Suhaas
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.