The guys at three store torquay are very helpful and friendly. always ready to explain things for the less technical of us out there so you know and understand exactly what's going to happen and h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Im with, well was with, Voxi. My brother gave me his old phone so i could get rid of my iPhone 8. Walked into the Three shop, said I wasnt with 3 but explained i was in desperate need of hel... See more
Company replied
I had the pleasure of dealing with the agent called Trish in store. She was really helpful and fully understanding, helping me upgrade my phone and making sure all my information was transferred with... See more
Company replied
We are have a very welcome warm from Dann and Kyle and they're were absolutely Fabolous and every single way. Defenitely come back and staying with 3 and will be going to the Three Store In Torquay.
Company replied
Company details
About Three UK - 3Store Torquay
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
12 Union Street, TQ2 5PL, Torquay, South, United Kingdom
- 01803389390
4.8
Excellent
94 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We were served by 2 brilliant advisors…
We were served by 2 brilliant advisors in the Torquay Store. Both Sarah & Dan were brilliant and nothing was to hard for them. Making us feel at ease and helping us through all of our questions. They are a credit to the store and we thank them very much.
March 6, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Thanks for taking the time to leave this feedback, Theresa. We’re so happy Sarah and Dan could answer all your questions and make you feel comfortable throughout :) -Ayesha
Dann & Sarah were a delight to be…
Dann & Sarah were a delight to be served by. They made the change to our new phone seamless. We are very grateful for the expertise and help. 100% recommended to friends and family. Thank you again to you both
March 6, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Peter, thank you for the review. We’re overjoyed that Dann and Sarah made your experience outstanding. It’s great to know you’d recommend us to your family and friends, and we wish you a fantastic day. 😊 -Neha
Dan and Ben were extremely…
Dan and Ben were extremely knowledgeable and made our new purchase go very smoothly. Highly recommend.
March 5, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hi Patrick, it’s great to hear that Dan and Ben used their expertise to ensure a seamless experience with your latest upgrade. We really appreciate your recommendation. -Kishan
Dan and Ben were incredibly helpful
Dan and Ben were incredibly helpful, as always, a great service. Thank you
March 5, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Patrick, we couldn’t ask for more! Dan and Ben’s thoughtful support transformed service into lasting happiness. We’re honored to be part of your experience. -Ashifa
Fantastic, helpful staff.
We visited the store looking for new phones. We had a very friendly welcome from sarah. Unsure of what we wanted, Sarah had lots of advice for us. We settled on the phones we wanted but they weren't in stock so would be delivered to our home address within a week. We explained to Sarah that we are a bit technophobe! Sarah kindly offered that if we bring the new phones back into store, she would transfer all our information, apps, photos etc over to the new phones.
She did exactly that! Sarah had something useful advice and was so helpful. 2 weeks later when I hadn't managed to link my smartwatch to the new phone, we went back in and Sarah & the team managed to sort it out.
The whole experience was fantastic.
Amazing team & so friendly!
Thank you very much for such a pleasant experience.
January 31, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Tracy! Thank you for such a wonderful review! We’re so happy Sarah could make the whole experience easy and enjoyable for you. From choosing your phones to sorting your smartwatch, the team loved helping you, and we’re so glad you felt supported every step of the way. 💙 -Ayesha
Dan was very helpful and was happy to…
Dan was very helpful and was happy to help with every issue. He has impeccable costumer service skills and was happy to chat with us and show us all the best offers upfront with no issues.
February 19, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
That’s fantastic feedback, Lily 🌟 We’re so pleased Dan gave you such great support and made the whole process easy 🙌 Thanks for taking the time to share your experience 💙 -Shivam
Reply from Three UK - 3Store Torquay
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Great service
Sarah got us both new phones and accessories on Saturday. Great service
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
What a joy to hear that Sarah transformed your weekend vibes to life. From sleek new devices to the perfect accessories, she made the entire experience seamless and enjoyable. Thank you for choosing us, Kenney, we hope you’re loving every moment with your new tech! -Ashifa
Sarah and Danny helped me with an issue…
Sarah and Danny helped me with an issue on my phone. Lovely service and helped with all thank you
February 9, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hey Margaret, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Reply from Three UK - 3Store Torquay
Hello Tawanda, we appreciate your 5⭐ review. It's wonderful to know you had a great experience. -Arvind
Bency was very helpful professional and…
Bency was very helpful professional and sorted out my problem world class friendly I have 2 contracts with 3 the service I get from your Torquay branch is excellent thankyou
January 28, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hello there! It’s lovely to hear that Bency was thorough, answered all your questions, and made everything easy. We’re also glad the Torquay branch worked out so well for you. Have a very lovely day ahead 🤗. -Kashish
Zac is awesome
My partner and I just moved here from Australia and we’re on the hunt for a really good plan in our price range. Zac helped us out big time! He was really efficient and honest with us. So very helpful. We are extremely happy with what we have been set up with. Thanks Zac!
January 26, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Wow, Molly 🌟 We love hearing this. So glad Zac could help you both get set up with the right plan. Thanks for making our day, and we hope yours is just as amazing 😊 -Arvind
Reply from Three UK - 3Store Torquay
Thanks for your 5 ⭐ review, Chloe, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us 🎊. -Michael
Amazing service helped me with…
Amazing service helped me with everything couldn't do more to help me
January 16, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
I went into the 3 Store with no data
I went into the 3 Store with no data. Left paying less money, more data and broadband! Dom was a delight, and it was nice and painless for the entire experience. Thank you Dom
January 15, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hi Miss Karen, we’re so pleased Dom made the process clear and helped you feel comfortable. Thank you for taking the time to leave us a 5⭐ review. -Neha
Great service
So helpful with advice and help. As an elderly lady I find somethings on my phone confusing. I so appreciate their help.
January 15, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hi Janet, we’re so glad our team could make things easier for you! It’s great to hear the support and guidance helped. Thanks for leaving us such a great review. -Shivam
I went Into the three store as I was…
I went Into the three store as I was having issues with my phone. On first visit I spoke to a chap called Dom. He was completely understanding of my situation as technology is not my speciality. He was a great listener and understood my needs, Dom went through different phones with me explaining them in great detail to make sure I knew what I was getting. I took all away and Dom wrote everything down for me, I decided to return to the following day to go ahead with the deal and was served again by Dom. He was brilliant, he setup my new phone and helped me get rid of my old device too with ease. He was even kind enough to help my dad who is on Tesco with a problem on his phone. Nothing was a hassle and I never felt forced to buy. Great service and patience in this store and will go back. Thank you Torquay
January 15, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Aww that's amazing news, Gary. We;re glad to hear that, have a wonderful day! -Maxine
Impeccabile service
Dom was really helpful and advised me on the different option available. He also helped me get my tablet connected to my phone which was above and beyond average service. Thank you Dom.
January 14, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Aww that's really nice to hear, Catherine. We're glad to hear it was a nice experience, and sure Dom will be thrilled to see this. Have a nice day -Maxine
I visited three store in Torquay today
I visited three store in Torquay today, shopping around for a new sim and device plan as my old one with my current provider is almost over, I can say I was greeted by Dann who was very friendly and happy to help with any questions I had, definitely walked away feeling like I was well looked after and I have the knowledge I need to make my decision on what plan best suits me, I will definitely be coming back
January 12, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Thank you for taking the time to share this with us, Duncan. Five ⭐ has never felt so rewarding. We’re happy to hear that Dann created such a remarkable experience for you and made your visit fabulous. -Manavata
Sarah is great!!
Sarah has been serving me at Three for years in the Torquay. She is friendly knowledgeable and just a delight to speak to and a real asset to your company. Everyone in the store is always so welcoming and helpful.
January 8, 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hi Chloe, thank you for this amazing 5 ⭐ review. We're glad that Sarah gave you all the help and support throughout. Thank you for choosing us and for sharing your feedback. 😊 -Prabhjeet
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.