We just extended our joint 3 contract inshore, we were thinking of leaving but Phil in the Trowbridge store did us an amazing deal. He was very friendly & excellent knowledge on what's available. We... See more
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I explained to Alex that I needed a contract with more GB than the 4GB I currently had. He clearly explained some different options and costs to me after which I chose my preferred new contract. I ask... See more
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I have been in touch with three customer service and shops for three months now trying to close down a mobiles broadband contract. Absolutely awful. Each time I’m reassured things will be resolved.... See more
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Tried to be as efficient as possible setting up the new phone process and tried to save money. Scarlett and Phil answered all our questions and were very friendly and helpful. They explained the pros... See more
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Company details
About Three UK - 3Store Trowbridge
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 40,, The Shires, BA14 8AT, Trowbridge, South, United Kingdom
- 01225762659
4.9
Excellent
107 reviews
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Gary and Nash were very helpful today
Gary and Nash were very helpful today. They managed to save me some money on my contract, so I’m very happy
October 18, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hi Victoria, thank you for taking the time to leave a review. We're delighted to know Gary and Nash left such a positive impression. We truly appreciate your feedback.
- Three Social Media Team
Gary was helpful with my upgrade and…
Gary was helpful with my upgrade and helped with the transfer. Cheers
October 13, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hey, John. We're thrilled to hear that Gary was able to make your upgrade process smooth and easy. Thank you for choosing us! 😇 - Three Social Media Team
Thanks to Three.
Hi,
Always very helpful in Trowbridge , nice staff, i saw Gary this morning and eas only to pleased to help me with 3 wi fi.
Thanks,
Nick.
October 8, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hey Nicholas, thank you for taking the time to leave us a fantastic 5⭐ review! 😊 We're thrilled to hear that Gary provided such outstanding support during your visit to our Trowbridge store.- Three Social Media Team
Upgrading mobile contracts
Scarlet was very professional and thorough to find the best plans for the different scenarios presented to her. She was very helpful in general question answering.
September 27, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hi there, thank you for sharing this amazing 5⭐ review. It's lovely to see Scarlet recognised for taking the time to understand your requirements and help you explore the options available.
Three Social Media Team
Was having major problems with my…
Was having major problems with my previous provider ( Voxi ). So went in store to talk to Gary and see if I could sort out a new provider and home broadband . Half an hour later , I’m leaving with the perfect set up . Brilliant job .
September 27, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hi Steve, thanks for taking the time to leave a review. We're delighted to hear Gary helped you find the right setup and got everything arranged so smoothly during your visit.— Three Social Media Team
Scarlett was great
Scarlett was great. Didn't talk down to us and was very helpful.
September 25, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hi Andy, what a lovely review to receive. Scarlett clearly made a positive difference and ensured you felt supported every step of the way.
Three Social Media Team
Scarlett was amazing and very…
Scarlett was amazing and very understanding. She was very helpful
September 25, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Thanks a ton, Lin! 🎉 We’re so glad everything went perfectly with Scarlett. See you soon! 🥰 — Three Social Media Team
Alex and Gary were very helpful and…
Alex and Gary were very helpful and quick! I needed to purchase a new phone as i dropped and damaged mine. They helped me with the set up for the new one very quickly knowing i had to be somewhere else! Would highly recommend
September 24, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hi Helen. Thank you so much for taking the time to leave such a wonderful rating! We're thrilled to hear that Alex and Gary got your device back up and running smoothly during your visit. 😇 - Three Social Media Team
Nashrin was very helpful with our…
Nashrin was very helpful with our contract
September 19, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hi Mike, thanks for the amazing feedback. We are happy to know that Nashrin delivered exceptional assistance by helping you with your contract and made your experience a pleasant one.
-Three Social Media Team
Nash was great
September 19, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hi Mike, thanks for the brilliant feedback. We are delighted to know that Nash provided top tier assistance and ensured everything went smoothly and hassle free.
-Three Social Media Team
Vary and alex very helpful
September 14, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hi Shane, it's great to know Vary and Alex helped make everything straightforward. Thank you for taking the time to share your experience.
Three Social Media Team
Very helpful staff
Very helpful staff. Transfer everything over to my new phone. Alway polite and helpful when I need help. Alex was very good. Would definitely recommend.
September 14, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hey Elizabeth, we're glad to hear Alex was able to help get everything across to your new phone and provide the support you needed. It's great to know you can always rely on the team for assistance whenever you need it. Thank you for the feedback. 😊💚
-Three Social Media Team.
Gary and Alex were extremely helpful
September 9, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
We love hearing this, Jean. What a lovely shout-out for Gary and Alex. We're delighted their support was so appreciated. Thanks for sharing the love.
Three Social Media Team
Gary was very patient and helpful
Gary was very patient and helpful, considering I was asking very basic questions.
September 9, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hi Carole, we’re pleased Gary took the time to guide you through your questions and make things clearer along the way. It’s great to know his approach contributed to a positive experience — Three Social Media Team
Great job Phil, fantastic deal
We just extended our joint 3 contract inshore, we were thinking of leaving but Phil in the Trowbridge store did us an amazing deal. He was very friendly & excellent knowledge on what's available. We now don't have to shop around as I'm sure the deal can't be beat. Saved us some shoe leather aswell. Great job Phil, thanks so much, Mark & Ali
September 7, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hi Mark, it’s great to know Phil made a real difference with the contract extension and found an option that suited the requirements. His welcoming approach and knowledge of the available choices clearly made the decision easier, while avoiding the need to spend extra time comparing alternatives. We’re delighted to see such appreciation shared for Phil, Mark and Ali — Three Social Media Team
Clear and helpful advice given - very happy with the service received.
I explained to Alex that I needed a contract with more GB than the 4GB I currently had. He clearly explained some different options and costs to me after which I chose my preferred new contract. I asked several questions about changing my phone in the future and again Alex explained clearly the choices to suit me. An excellent advisor.
September 3, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hello Janis, we’re pleased Alex provided clear guidance and helped you choose the right contract. Thank you for sharing your experience! - Three Social Media Team
Really helpful staff- the store manager…
Really helpful staff- the store manager and alex were lovely and helped me with phone upgrade and getting my new phone all up and sorted- super friendly
September 3, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hi Katie! 🎉 Thank you for this amazing shout-out to Alex and our store manager. They both loved helping you out and making sure your new phone was ready to go! 😎 — Three Social Media Team
I visited the three store in Trowbridge…
I visited the three store in Trowbridge and spoke to Alex about broadband. He was very informative and the process of setting the broadband up was super straight forward. Would highly recommend three
September 1, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hey Tim, we're glad to hear Alex was able to provide clear guidance and make getting your broadband set up simple and hassle free. It's great to know the support you received left such a positive impression. Thank you for the feedback. 😊💚
-Three Social Media team.
Alex and Phil were excellent and very…
Alex and Phil were excellent and very helpful
September 1, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Thank you for your review, Julie! We’re glad to know that Alex and Phil provided such fantastic support and made such a positive impression. 🌟 — Three Social Media Team
Gary and Nash were very helpful in my…
Gary and Nash were very helpful in my quest for WiFi.
Great staff and they knew what they were talking about.
August 29, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hi Cady, thank you for your review. We're delighted to hear Gary and Nash provided the support needed to help you find the right broadband solution. It's great to know their expertise made such a positive impression. 💜
Three Social Media Team
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