Tried to be as efficient as possible setting up the new phone process and tried to save money. Scarlett and Phil answered all our questions and were very friendly and helpful. They explained the pros... See more
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Nash was helpful during my upgrade, she knew her own limits and when to gain some information from a colleague about the newly arrived phone I was asking about. Bubbly and friendly and a smooth proc... See more
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Nash and Gary were absolutely brilliant in helping us today with a new phone contract and in dealing with a complicated old phone contract situation. They were both so patient with us and explained ev... See more
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I have been in touch with three customer service and shops for three months now trying to close down a mobiles broadband contract. Absolutely awful. Each time I’m reassured things will be resolved.... See more
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Company details
About Three UK - 3Store Trowbridge
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 40,, The Shires, BA14 8AT, Trowbridge, South, United Kingdom
- 01225762659
4.8
Excellent
74 reviews
Asks customers to review
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Alexandra was very helpful gave me a…
Alexandra was very helpful gave me a amazing deal and saved me money on my previous contract
July 8, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Wow, Jon! 🌟 Alexandra amazing service truly stands out, and we’re thrilled to know you had such an incredible experience! ☺️ Thank you so much for the 5⭐ review!
Nashrin was amazing provide me with…
Nashrin was amazing provide me with very good service
July 4, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
That’s impressive, Christopher 🎯 We’re pleased Nashrin’s top‑tier support made such a positive impression 😊
- Three Social Media Team
Walking for help!
I needed help with setting up a second phone for my wife.
We had signed the second contract online but needed help in setting up.
Nash helped us and made sure we were happy before we left.
Great service.
Thanks Nash!
July 4, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hi Andy, thank you for the fantastic 5 star review. We’re delighted that Nash provided clear guidance and ensured everything was ready for you both before leaving the store.-Three Social Media Team
Fantastic customer service
Fantastic customer service. Very helpful and polite.
Thank you Scarlett & Gary
July 3, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hi Jane, thank you for taking the time to leave a review. We’re delighted to know that Scarlett and Gary offered exceptional support and created a seamless experience.
– Three Social Media Team
Reply from Three UK - 3Store Trowbridge
Hello there, thank you for your review. It's always lovely to read such nice feedback.
Tried to be as efficient as possible…
Tried to be as efficient as possible setting up the new phone process and tried to save money. Scarlett and Phil answered all our questions and were very friendly and helpful. They explained the pros and cons of each phone clearly and helped us understand the benefits of different add ons
June 29, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hi Beth. We are pleased to hear that Scarlett and Phil made your transition to a new device remarkably smooth, addressing all your queries and explaining the different features to help keep things cost-effective for you. — Three Social Media Team
Alex was very helpful in store
Alex was very helpful in store. He helped me set up Face ID
June 19, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Woohoo! 🎉 Amazing, Sue! We're super happy to hear that Alex was helpful. We truly appreciate your feedback! 😊 -Neha
No problem everything was excellent Ben…
No problem everything was excellent Ben was so helpful
June 16, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hi Gerald, thanks for sharing your experience 🎯 We’re glad Ben made your process clear and easy. Have a wonderful day 🙂 -Neha
Nash was helpful during my upgrade
Nash was helpful during my upgrade, she knew her own limits and when to gain some information from a colleague about the newly arrived phone I was asking about.
Bubbly and friendly and a smooth process when at the desk with every stage explained.
June 14, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Thank you so much for sharing this, Georgia! Nash is top notch in her work, and we are so happy to know she made a difference. After all, kindness really is the ultimate superpower! -Kashish
Very helpful staff
Very helpful staff, putting things into simple English for us!!! Thank you to Scarlett and Ben!
June 13, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hi Emma 😊 thank you so much for the lovely words, it means a lot to the team. Scarlett and Ben will be so happy to know they made your visit just perfect… we love a good compliment! 🤗 -Kashish
Alexandra was excellent in providing me…
Alexandra was excellent in providing me with all the information I needed. Also suggesting other options to me.
June 11, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hi Sheena, a highly thorough and informative consultation was delivered by Alexandra to present all the best options for your needs, and we truly appreciate your excellent feedback. -Kishan
Phill helped me set up all my apps in…
Phill helped me set up all my apps in my new phone and sign into all of them.
June 8, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hi Elaine, we love hearing this! 🙌 Fantastic that Phill helped you get all your apps signed in and ready to go. Enjoy your new phone! -Ayesha
Helpful
Ben was very helpful and answered all questions very professionally
June 5, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hi Daniel. It’s great to hear Ben gave you such patient and thorough support, answering all your questions with ease. Thank you for taking the time to leave an incredible 5 ⭐ review! -Prabhjeet
I had issues with my phone and…
I had issues with my phone and contracts so I popped into the Trowbridge branch. The staff were extremely helpful and sorted out the issues I had. I then popped back when I got the new and Phill transferred all my stuff to the new phone. Great help and made my life a lot easier!
June 2, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hello Gareth, we appreciate you taking the time to share your experience following your visit to our Trowbridge branch. It is great to hear that our team provided excellent support with your account and that Phill successfully managed your data transfer to your new device. Thank you for choosing us, and we hope you enjoy your new phone. -Kishan
I was helped by Ben who gave me a lot…
I was helped by Ben who gave me a lot of options regarding buying a new phone. He was very patient and explained what was going on. Very pleased with my help.
May 19, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hi Wilson, thank you for making our day with this review! It is awesome to hear that Ben took his time to break everything down and find the right options for you. 😇 -Prabhjeet
Stafff very polite
Stafff very polite. Professional. Help3d loads
Alexandera and Gary were amazing.
May 12, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hi Victoria, great to hear you had such a positive visit — it’s lovely to know Alexandera and Gary at the store made you feel well looked after with their approachable and professional support. Thanks for taking the time to share this with us -Shivam
Brilliant service - Gary and Nash were so helpful
Nash and Gary were absolutely brilliant in helping us today with a new phone contract and in dealing with a complicated old phone contract situation. They were both so patient with us and explained everything clearly. Thanks so much Nash and Gary - we won’t be going anywhere else for phone advice in the future.
May 10, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Thank you for taking the time to share your experience, Sarah! We're delighted to hear that Nash and Gary made everything straightforward and supported you so well. Have an amazing day ahead! -Afaq
Reply from Three UK - 3Store Trowbridge
Hi Mike, we’re delighted that Nashrin provided such a high standard of assistance. Thank you for sharing your feedback with us! -Kishan
Ben and Alex were very helpful
Ben and Alex were very helpful, couldn't wish for better
May 8, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Absolutely fabulous, Philip! We’re glad Ben and Alex were able to provide you with such great support. Thank you for taking the time to leave us a review! 😊 -Neha
Both Alexandra and Gary were so helpful and patient and really did their utmost for me and I am very happy with the service I received from them
Both Alexandra and Gary were very helpful and the service they gave me was excellent
May 8, 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
That’s fabulous, Margaret! We’re delighted to hear that Alexandra and Gary provided outstanding support and made your experience seamless. Delivering excellence in every interaction is always our priority. ✨ -Neha
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