Joe was fantastic - listened to what we needed and gave us great service, including guidance on setting up.
Company replied
Location
Switch locationUpper Level, Unit 32, Royal Victoria Place, TN1 2SS Tunbridge Wells, South, GB
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Joe was incredibly helpful and informative through the process of buying a new phone, and did not try and preasure us to purchase any extra products. Only tedious part of the process was calling th... See more
Company replied
Samuel has always offered rhe BEST advice to myself and son each and every time we have visited your store in RVP. Samuel is an amazing customer advisor, always welcoming , always remembering our pa... See more
Company replied
Joe went out of his way to assist with getting a new SIM card for my son's phone. As I could not order one online because of a change of email address , name and address, I was advised by Three to go... See more
Company replied
Company details
About Three UK - 3Store Tunbridge Wells
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Upper Level, Unit 32, Royal Victoria Place, TN1 2SS, Tunbridge Wells, South, United Kingdom
- 01892517272
4.9
Excellent
114 reviews
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Joe was fantastic
Joe was fantastic - listened to what we needed and gave us great service, including guidance on setting up.
October 16, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
What a lovely shout‑out, John 💫 Joe took the time to tailor everything around you and made sure nothing was left to chance 🌟
- Three Social Media Team
Joe explained everything clearly and…
Joe explained everything clearly and got me 2 great deals...
October 14, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hey Stewart, you've just made our day. What a fantastic shout-out for Joe. We're delighted he took the time to explain everything clearly and helped you secure not one, but two great deals. Thanks for sharing such wonderful feedback.
Three Social Media Team
10/10 service from joe extremely…
10/10 service from joe extremely helpful in setting up my new phone and broadband highky recommend
October 4, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hey Jannice, that's brilliant! We're pleased to know that Joe delivered such positive and supportive service. We truly appreciate your recommendation. 😊- Three Social Media Team.
Joe was very knowledgeable and made…
Joe was very knowledgeable and made getting broadband very quick and easy
October 3, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
That's impressive, Karina 🎯 Joe's expertise made getting your broadband sorted a breeze 🌟
- Three Social Media Team
I had an issue with a corrupt app on my…
I had an issue with a corrupt app on my phone which changed everything and was helped by a member of staff called Joe. He was really helpful and fixed the problem. Thank you and keep up the good work
September 30, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hey Steve, thank you for taking the time to leave us an amazing 5⭐ review! 😊 It's fantastic to know that Joe's knowledge, dedication, and customer-focused approach helped resolve the issue and made your experience a positive one.-Three Social Media Team.
Joe and Sam were extremely helpful
Joe and Sam were extremely helpful, polite, informative and got a better deal than I anticipated. Joe completed the contract and went through everything efficiently and politely. I found the store excellent with their customer service.
September 11, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hi Jacqueline, thank you so much for the fantastic review! We're thrilled to hear Joe and Sam went above and beyond to get you a great deal. 😇 - Three Social Media Team
Samuel
Sam, was very helpful really pleased with the service from three.
September 11, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Thank you for your feedback, Waywood! It’s great to hear that Samuel provided exceptional support. ✨ — Three Social Media Team
More to come on my story but for now
More to come on my story but for now, I was looked after by Joe in Tunbridge Wells, hence the 5 stars. If 20 we're available, I'd have selected that!
September 8, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hey there, we're glad to hear Joe took such great care of you during your visit to our Tunbridge Wells store. Thank you for the feedback. 😊💚
-Three Social Media team.
Samuel was the most helpful gent
Samuel was the most helpful gent. He was able to suggest some excellent solutions for my son’s first phone and made some great improvements and suggestions with my existing contracts. Absolute 5* service.
August 30, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Amazing, Nick. We're thrilled to hear that Samuel was able to help you find the right setup for your son's first phone and optimize your existing contracts. Thank you for sharing this! ☺️ - Three Social Media Team
Reply from Three UK - 3Store Tunbridge Wells
Hi Nikhil, thank you for taking the time to leave a review. We're delighted to know you had an enjoyable experience with Koray.
Three Social Media Team
Koray
Koray , he is nice sales man , given me good deal of three ,
I like his communication skills and friendly and positive behaviour
August 30, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hey Prabhat, we're glad to hear Koray was able to help you find a deal that suited your needs. Thank you for the feedback. 😊💚
-Three Social Media Team.
Koray in the T.Wells store was very…
Koray in the T.Wells store was very helpful. Great service and very patient.
August 29, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hi Jason, thank you for sharing your feedback. We're pleased to hear Koray at our T.Wells store made such a positive impression. Delivering attentive support is what we aim for, so it's wonderful to know you were well looked after. Have a lovely day. 💜
Three Social Media Team
Joe was great and extremely helpful
Joe was great and extremely helpful, nothing was to much and we got everything we need.
August 28, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
That’s brilliant, Lee 🌟 We're glad Joe's attentive approach ensured everything was taken care of and nothing was overlooked 💙
- Three Social Media Team
I had excellent service from Joe
I had excellent service from Joe. Knowledgeable patient and friendly. Very appreciative.
Lance
August 25, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hi Lance, thanks for the wonderful feedback. We are delighted to hear that Joe delivered exceptional assistance and created a smooth experience for you.
— Three Social Media Team
Really quick and informative service
Really quick and informative service. Helped me super professionally and really positively
August 24, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hi Georgia, thank you for sharing such kind words! It's fantastic to hear that our team made your experience smooth and helpful.
– Three Social Media Team
Excellent service today from Samuel
Excellent service today, Samuel was so helpful (and was the reason I decided to move to 3 as he served my partner earlier this year). Got me set up so quickly, thanks!
August 22, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Thank you for sharing your experience! We’re delighted to hear that Samuel was so helpful, made such a positive impression, and played a part in your decision to join us. 😊
-Three Social Media Team.
Sam was a great help setting up 4…
Sam was a great help setting up 4 phones for our family, very helpful and friendly, 100% recommend
August 16, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Superb, Alan. It's wonderful to know Sam made transitioning your household over to our network such a smooth experience. Thank you for choosing us! - Three Social Media Team
Sam was amazing
Sam was amazing, he really took his time to explain and use devices as an example. He is an absolute asset to the three team. He really knows his stuff.
August 9, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hi Phoebe,
We really appreciate your feedback. It’s fantastic to hear Sam’s knowledge and patience helped you feel confident with your devices.
– Three Social Media Team
excellent customer service
excellent customer service. Samuel was very informative and knowledgable and extremely helpful. Good value for money.
August 8, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hi Sarah,
Thank you for your lovely feedback. We’re delighted to hear Samuel provided clear, knowledgeable support and helped you feel confident with your choice. We’re glad you found great value too.
– Three Social Media Team
Joe was very helpful sorting out the…
Joe was very helpful sorting out the issues I was having on my phone as well as reducing my monthly payments by sorting me out a great sim deal.
August 8, 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hi William, thanks for your brilliant feedback. We’re glad to know that Joe provided outstanding support, resolved the issues on your device, and helped you secure a great cost effective monthly plan that fits you perfectly.
– Three Social Media Team
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