staff was really helpful and explained everything step by step, making sure we understood and didn’t leave any questions unanswered!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great customer service. Jon was brilliant from start to finish getting me upgraded to a new device and securing me the best airtime deal.
Company replied
I have been having problems for over two weeks and they have told me to leave them as they don,t no when or how to fix the problem
Company replied
A lengthy period of time spent with Tyler explaining various options for me Including answering many of my questions Managed to find a deal that suited my needs
Company replied
Company details
About Three UK - 3Store York
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
13 Coney Street, YO1 9QL, York, North, United Kingdom
- 01904674773
4.9
Excellent
274 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All staff are friendly and willing to…
All staff are friendly and willing to help
July 24, 2026
Unprompted review
Reply from Three UK - 3Store York
Hey Stephen, we’re really glad our team made a great impression. 😊 Thanks so much for sharing your experience.
-Three Social Media Team.
Staff is friendly and helpful.
Staff is friendly and helpful.
I be with 3 for more than 15 years.
Value for money
July 23, 2026
Unprompted review
Reply from Three UK - 3Store York
What a sweet 5 star rating, Methawee! Our team is truly exceptional, and we’re so happy to know they made everything right for you. Thank you for your loyalty over the years! ☺️ — Three Social Media Team
Great customer service - 100% recommend using
Great customer service. Jon was brilliant from start to finish getting me upgraded to a new device and securing me the best airtime deal.
July 22, 2026
Unprompted review
Reply from Three UK - 3Store York
Dan, thank you for sharing your feedback. We’re delighted to hear Jon supported you so well throughout your upgrade and helped secure the best airtime deal. It’s great to know the whole experience felt smooth from start to finish.
— Three Social Media Team
Brilliant sorted at last by Remi
Brilliant finally sorted an very long ongoing issue by Remi who was so helpful
July 21, 2026
Unprompted review
Reply from Three UK - 3Store York
Simple, easy, sorted, Tony! 🎉✨ We’re hyped Remi could help you out today, have an awesome week ahead! 🚀 — Three Social Media Team
Tyler was very helpful.credit to the…
Tyler was very helpful.credit to the shop
July 21, 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Lorraine, It is wonderful to hear that Tyler looked after you so well during your recent experience. We always aim to provide great support.— Three Social Media Team
nice staff
staff was really helpful and explained everything step by step, making sure we understood and didn’t leave any questions unanswered!
July 20, 2026
Unprompted review
Reply from Three UK - 3Store York
Thanks so much, Asu! 🎉 We’re so happy our team could help you get exactly what you wanted. Enjoy your day, you’re awesome! ♥️ — Three Social Media Team
Professional and Excellent customer…
Professional and Excellent customer service experienced from Jon from York Store
July 20, 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Emenugha, it’s wonderful to hear that Jon from our York Store provided you with such a positive experience. We appreciate you taking the time to share your feedback and recognise the care shown during your visit. — Three Social Media Team
Was great help and very quick
July 19, 2026
Unprompted review
Reply from Three UK - 3Store York
This made our day 🌈 Sam. We’re pleased everything was handled with such prompt support 🌼
- Three Social Media Team
Perfect no improvement necessary
July 17, 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Susan, thank you for this amazing 5 ⭐ review. We're so happy to hear that you had a wonderful experience with us. We truly appreciate your support. 😊- Three Social Media Team
Checked contracts checked pricing
Checked contracts checked pricing - another great business deal
July 14, 2026
Unprompted review
Reply from Three UK - 3Store York
Big thanks for the 5⭐ review, Sharon! We’re thrilled you had such a great experience.
Three Social Media Team
Unfailingly friendly and helpful Remi…
Unfailingly friendly and helpful Remi got me sorted with my boarding pass
July 13, 2026
Unprompted review
Reply from Three UK - 3Store York
Hey Charles, thank you for the 5⭐ review. It’s great to hear Remi provided such outstanding support and made your journey easier.
Three Social Media Team
Usually I use jon he always been…
Usually I use jon he always been informative and helpful but today I was served by remi very happy with the service
July 13, 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Carla, our team aims to ensure you always walk away with complete clarity, and Remi did a wonderful job today maintaining that seamless standard for you. — Three Social Media Team
Very good service helpful and friendly
Very good service helpful and friendly
July 13, 2026
Unprompted review
Reply from Three UK - 3Store York
Hey there, it’s wonderful to hear you had a positive experience 🌟 Thank you for taking the time to leave your feedback!
-Three Social Media Team.
Reply from Three UK - 3Store York
Hi Penny, thank you for sharing your kind words. We're glad the support you received made such a positive impression. 😇 - Three Social Media Team
They're very helpful
July 13, 2026
Unprompted review
Reply from Three UK - 3Store York
Hello Jamie, we’re so glad you’re happy with our service from us, thank you so much for the ⭐⭐⭐⭐⭐ review! — Three Social Media Team
Tyler was very helpful in helping me…
Tyler was very helpful in helping me upgrade my phone
July 12, 2026
Unprompted review
Reply from Three UK - 3Store York
Hello George, we’re glad Tyler helped with your upgrade and appreciate you taking the time to share your experience. – Three Social Media Team
Reply from Three UK - 3Store York
Hello Kelly, thank you for your kind review and for taking the time to share your experience. – Three Social Media Team
Reply from Three UK - 3Store York
Hey John, it's wonderful to hear you had a positive experience. Thank you for taking the time to leave your feedback! 🌟
-Three Social Media Team.
Reply from Three UK - 3Store York
Thanks, Paula. We’re pleased Remi offered helpful guidance and left you with a positive experience.
— Three Social Media Team
Tyler was very helpful 👍🏼
July 12, 2026
Unprompted review
Reply from Three UK - 3Store York
Thanks so much, David! 🎉 We’re delighted Tyler could support you in just the way you needed. Wishing you a wonderful day! ☺️ — Three Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.