Thrillophilia 

Be aware of AWFUL customer support! 

I had to cancel my tickets (due to reasons unrelated to the experience), and it clearly states on my tickets, that if you cancel prior to 6 pm on the day before, you are entitled to a full refund. Despite this, I have now mailed back and forth with them countless times, where they're trying to give me all sort of reasons as to why I can't receive my refund. At one point they even tried to tell me I couldn't receive the refund, as I had to cancel prior to 6 pm the day before, despite the literal first mail I sent them, telling I had to cancel, showed I did cancel before. 

You are better off buying your tickets from someplace else! I will never buy tickets from Thrillophilia ever again, regardless of which country/experience I am interested in. I suggest you don't do so either. If you don't believe me, check their trustpilot. I was stupid enough not to (and actually also I bought it directly from the table cars, as they don't advertise clearly with them not being the official way to buy these tickets!)

I would like to take a moment to express my sincere gratitude to you and the entire Thrillophilia team for planning such a wonderful and seamless Dubai trip for my parents.
A special thanks to Karan Sharma for personally coordinating and managing every detail of the trip with such care and professionalism. From flight bookings to private transfers and daily arrangements, everything was handled flawlessly. Since my parents are senior citizens, comfort, safety, and ease of travel were my top priorities—and I’m extremely happy to say that all of these were taken care of perfectly.
My parents felt very comfortable throughout the journey, and they truly enjoyed the experience without any stress or confusion. The private transfers, well-planned itinerary, and constant support made the trip smooth and memorable for them. It was reassuring for me to know they were in such capable hands.
Thank you once again, Karan, for your patience, dedication, and prompt assistance, and thank you to Thrillophilia for delivering such a high-quality travel experience. We will definitely recommend your services to family and friends and look forward to planning future trips with you.
Warm regards,
Madhumitha

My first international trip was with thrillophillia to Srilanakand it was well oriented with my customisation.

We have a wonderful time with family in Vietnam.Thank you team Thrillophilla particularly Ms Helen who had coordinate each and everything so smoothly.

I had an amazing experience with Thrillophilia during my trip to Vietnam. It was a very well curated trip with every minute detail having been taken care of. The ground team was extremely helpful throughout the trip. The booking team in India made sure that everything was curated well according to our preferences and taste. Any minor misses that happened were immediately rectified and the support team too was available even on NYE and New Year's making our experience awesome. Highly recommended to book any international trips especially to locations such as Vietnam with Thrillophilia.

I’m sharing this based on my personal experience working with Thrillophilia, and honestly, it was one of the most mentally exhausting workplaces I’ve been part of.

The work culture felt extremely toxic. Seniors would often take full credit for the work done by juniors, while the actual contributors were rarely acknowledged. On top of that, there was constant pressure to deliver under unrealistic deadlines, which created unnecessary mental stress.

What made it worse was the blame culture. When things went wrong, responsibility was pushed downwards, and juniors or existing employees were often made scapegoats—even after putting in extra hours and effort.

Instead of mentorship or support, there was fear-driven management and constant pressure, which seriously affected mental well-being and motivation.

I’m posting this so others can make informed decisions and also to see if anyone else has had a similar experience here. If you’re considering working with them, please do thorough research and prioritize your mental health.

I had recently booked a Meghalaya tour worth 45k.
Due to Indigo situation, my flight was cancelled last minute and I was unable to make it to the tour.

Infact just 3 out of total 16 participants actually made it to tour as they had travelled few days prior to the Indigo situation.
As this was a aviation emergency and as no other alternatives were available I requested Thrillophilia to refund my booking amount.

The support gives me a reason that they have made advance payments to the vendor and the amount is non refundable.

When I called up the hotels were the 3 people stayed and confirmed that there was no advance booking done under the name of thrillophilia, the support team says we can refund only 24k out of 45k.

Stating the vendor is not refunding the amount and bookings were done in advance!
And I am being denied a full refund.

Kindly do not fall for such fraud companies.

Hi, I am having a very bad experience with tour management of thrillophilia. The salesperson offered 4 star n 3 star accomodation and booked our Rajastan tour. Everywhere, the accomodation has been dismal n support team is very unsupportive.the hotels they offered is available for 1000rs pernight in booking.com and they don't even upgrade and not ready to talk also.
Unhygienic, congested rooms with very basic dirty bathroom , and they still defend its 3 star accomodation.

Hi, review on March 8th.
Further to my above review, thrillophilia contacted me and sincerely apologised for all the problems I faced and tried to rectify the mistakes and also compensated me for all the hardships I faced.
Based on their proactive approach, I feel, probably, my experience was a very rare incidence and I appreciate the corrective actions taken by them.

Wishing them all the best.

will list my experience point by point so there is complete clarity about how poorly this trip was managed by Thrillophilia.

We were supposed to start the trip from Noida at 9:00 PM, but due to extremely poor planning and arrangements, we finally departed at 12:30 AM.

The vehicle provided was in pathetic condition. It was a tempo traveller with extra seats crudely welded in, leaving almost no leg space and making the journey highly uncomfortable and unsafe.

Most seats had a reclining mechanism, but none of them were functional.

There were no meals included during the journey. Everything had to be paid for separately. The food stops were clearly chosen based on restaurant commissions, not traveler convenience or quality.

The trip coordinator, Jigar, was practically useless. He was physically present but completely ineffective. No matter what issue was raised, his only response was: “Wo aap sir se baat kar lo”.

Our accommodation was changed without any prior information. A complete surprise, and not a pleasant one.

The treks were supposed to start at 6:00 AM, but instead began at 4:00 PM.

In the morning, we were given only tea and two slices of bread at 5:00 AM.

After that, we were left on our own with no food and no reachable support until 4:00 PM, when we were finally told we could buy our own food.

This happened on both treks.

During the Tungnath trek, we were charged ₹2,200 per person for transport, which was supposed to be included in the amount already paid to Thrillophilia.

Camps were promised, but instead hotel rooms were provided, without any explanation or consent.

The food at the hotel was just okay, nothing special.

We were so frustrated by the end of the trip that we had to book our own cab for the return journey.

There was only one guide for a group of around 70 people, and he was rarely seen.

Final Words

I understand that everyone wants to travel well at a low price. But trust me, there is no “best” experience at a dirt-cheap price, especially when it comes to safety, comfort, and basic dignity. When you travel, your safety and that of your loved ones is far more important than saving a few extra bucks.

Please avoid Thrillophilia and plan your own travel or choose a reliable operator. This was one of the worst travel experiences, and I am sure you value yourself far more than what Thrillophilia offers at its so-called “low prices.”

Beware of this company — they lie to customers. Buy tickets directly from experience providers or use other agencies.

They promised instant confirmation for theme park tickets, but after I paid (while standing at the park entrance), the order stayed “pending confirmation” for over 10 minutes. I asked to cancel and refund, and bought tickets at the kiosk instead. Some time later they finally sent the “instant” tickets anyway. I spent a lot of time arguing with support, and they never refunded my money. They cited problems with their infrastructure (“technical or network-related delays”) but also some “fineprint” in policies and decided to effectively steal my money anyways, finally rejecting the refund.

Overall experience was good.GK is good group leader and we completed full kudremukha trek in full rain

We booked our Kerala trip through Thrillophilia and paid a premium amount, expecting quality services and comfortable stays.

Unfortunately, the reality was completely different. All the hotels and rooms provided were third-class and far below what was promised at the time of booking.

To make things worse, there was no proper ground support during the trip. Whenever issues came up, we were left on our own with no timely help or resolution from their team.

Overall, the experience was extremely disappointing and stressful. Thrillophilia failed to deliver even basic standards despite charging a high price. I would not recommend Thrillophilia to anyone planning a Kerala trip.

Never recieved a confirmation or my tickets and then my booking was not showing. Still took money from my account. Better to use viator or my guide than this scam.

had a wonderful and seamless experience with Thrillophilia while planning my Switzerland trip from India (19th December to 29th December 2025).

From the very beginning of trip planning to document coordination and final confirmations, the entire process was handled professionally and efficiently. The team ensured that every requirement was clearly explained and well-managed, which gave me great confidence while preparing for an international trip.

A special thanks to Ms. Shivani Yadav, who was absolutely outstanding throughout the journey. She supported me at every step, from itinerary planning, document requirements, and submissions to guidance on Swiss Pass, e-SIM, travel insurance, and other travel documents. Her responses were always prompt, clear, and extremely helpful.

Shivani coordinated everything smoothly and ensured there was no confusion or delay at any stage. Her proactive approach and attention to detail truly made this Switzerland trip planning stress-free and memorable. Thanks to her efforts, I felt well-prepared and confident about my travel.

Overall, I am extremely satisfied with Thrillophilia’s service and highly recommend them to anyone planning an international trip. Many thanks to the entire team—and especially Shivani Yadav—for making this experience so pleasant and memorable.

I had an amazing dubai trip with thrillophilia. Everything was planned so well, the itinerary the stays were perfect. The flights booked got delayed so there was a hassle for us for airport transfers, other than that iot was good

SCAM site -I booked tickets online for the Tenerife cable car for 14.01.2026. When I arrived, I was told that the cable car was not operating due to strong wind. The staff said that I should receive an email to reschedule or cancel, but I never received any email.
I contacted the person who sent me the tickets on WhatsApp, and he told me to contact customer support. When I contacted support on WhatsApp, they replied that there was an error and they could not help me. This makes no sense ,we were already communicating on WhatsApp, so what error?i did not receive refund.

BKDFLXF5X1ONo after-sales support: Once the booking was completed, there has been a complete lack of support. Queries and concerns raised post-payment have largely been ignored.

2. Tall promises with no follow-through: During the sales phase, I was assured of proactive support and seamless coordination. I initially spoke very highly of the sales representative, Jogesh. However, ever since I raised concerns and discussed cancellation, there have been no responses despite several follow-ups.

3. Aggressive sales, poor post-sales service: The sales approach was extremely aggressive, but the service quality dropped drastically once payment was made. The post-sales experience has been disappointing and unprofessional. ( attached snippets of chat with no response)

Overall, this has been a terrible experience, and it has left me with no confidence in continuing with this booking.

Booked my Europe Trip with Thrillophilia and it was good but find issue with hotel location as hotel on one day was away from city center.

I would give zero stars if that were an option. Their service offers convenience but to me integrity is everything. If they are unable to fulfill your order post payment they ask for alternative bookings and do not issue a refund but verbally acknowledge that they will refund. Stay away from this provider

Issues faced-

Day -1: In briefing call I had requested some updates around how to purchase disney passes, universal passes for express entry and some other questions around transportation to train station, the concerned person promises to mail me but did not

Day -1: Had asked to reschedule Mt Fuji , not sure why it was even planned on day 1 as I was reaching without 2 nights of sleep and long layover, bad planning and no help to reschedule

Day -1: Multiple questions around suitcase sizes, currency to carry etc were not paid heed to, had to escalate to get traction

Day 1: Driver dropped at wrong hotel, has to drag suitcase in an unknown country at 1AM at night. Support did not pick up, driver did not pick up after wrong drop

Day1: No instruction, poc phone number etc was provided for Tokyo tour, or instructions on how to navigate a new country in the first place, had a hard time with directions and walking. I could not find the bus , was 2 mins late, support did not pick up, finaly came back 2 hours later. According to them I had missed the bus as I was late but I had redone the trip on my own later, no bus leaves in just 2 mins late, also if poc number was provided we could have coordinated. Extremely poor support later. I asked them to help reconduct as mt fuji is not a by the way small thing I can leave but no resolution or support was provided, had to book one on my own.

Day4- Wrong poc number was provided for each taxi booking I requested details for, some other driver came every time

Day6- Not sure why thrilophilia did not include transfers from hotel to railway station , this was a big hassle i had to face on my own.

Day8- wife fell sick in universal studios, requested early pickup, could not be arranged. Had to drag a sick wife home on my own. Also they never informed the travel company as driver kept calling me during scheduled pickup

Day11: No plan was in place on what to do from checkout to taxi pickup for airport, support expected me to drag the suitcase or stand in chilly weather for 3 hours.

Other issues- room was excruciatingly small and breakfast was bad in Tokyo. The hotel was rated 3.8 stars outof 5, i am seriously unsure why this hotel was even picked. It was surrounded by a very bad crowd and we felt extremely unsafe.

Overall all Thrilophilia did was buy some vouchers on klook and throw them at me with a “figure it out yourself attitude” . I see this as an absolute scam overall and would highly discourage anyone to use your services.