Thriva Reviews 3,114

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 561 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of use of the app and the overall service, highlighting the quick turnaround times for test results. Many appreciate the painless and simple blood withdrawal method, especially the autodraw device, which is often described as a significant improvement over traditional finger pricking. The detailed and easy-to-understand doctor's reports, along with the valuable health insights provided, are also frequently commended by users. However, some people were dissatisfied with the autodraw device, reporting issues where it failed to collect enough blood or stopped working prematurely. A few other people also felt that some paid-for blood markers could not be checked, or that the website was difficult to use for ordering multiple tests.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of use and the effectiveness... See more

Service

Reviewers highlight positive aspects of service, consistently praising its speed and efficiency, with many... See more

Product

Consumers find the product to be positive, particularly praising the autodraw device for making blood sample... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the speedy delivery of... See more

Quality

People report positive experiences with quality, particularly regarding the blood sample collection devices.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The app is easy to use and to monitor your results. It’s quick and easy to obtain and send the blood test, plenty of instuctions about what can affect your tests and when to stop the supplement (shoul... See more

Rated 5 out of 5 stars

I was really pleased with my experience. The blood draw was so simple and painless - my results were sent within 24 hrs of posting the sample. It picked up a b12 deficiency which explained a lot of my... See more

Company replied

Rated 5 out of 5 stars

The autodraw device is painless and very easy to use - just ensure you follow the instructions cloesly (hydration and using the heat pack is vital). The results came quickly with the omega 3-6 results... See more

Rated 5 out of 5 stars

Great app to track everything which also allows you to manually enter old results from other providers such as the NHS. I selected several tests and received the blood kit within a couple of days.... See more

Company replied


Company details

  1. Medical Laboratory
  2. Blood Testing Service
  3. Home Health Care Service

Written by the company

Thriva empowers you to take control of your health. Helping you to feel your best today and spend more years in good health. With personalised home blood tests, doctor-reviewed results in as little as 48 hours, and evidence-based advice, we'll help you feel your best today and long into the future.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

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Replied to 83% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(3,114)

520 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick response

Quick response, easy to use, and a detailed doctor's reply with helpful advice. The price is also quite reasonable. I've been using Thriva for several years now, and I'm so glad I discovered it.

June 23, 2026
Rated 3 out of 5 stars

Great set of blood tests but limited…

Great set of blood tests but limited feedback and help in interpreting them, linking together blood test results over time and linking to you personally. They are well behind the trend on using AI and properly supporting people on their journey of improving their health.

June 22, 2026
Rated 5 out of 5 stars

It's a bit expensive but I bought a kit…

It's a bit expensive but I bought a kit to test my b12 because we all know what a pain it is to ask the GP for something these days. The kit came quickly, the blood draw was one of those nice easy things you stick on your arm and wait, and the results came really quickly, with a comprehensive follow up.

I'd use them regularly if they were half the price

June 2, 2026
Rated 1 out of 5 stars

So disappointing

So disappointing! Used Thriva before and was generally satisfied although had to use nurse to take blood as auto-draw wouldn’t work with me! Cancelled subscription as not wanting long term commitment. Recently requested single PSA test with nurse plus a batch of tests with nurse. lots of emails back and forth trying to arrange for correct kits and nurse booking after paying £125 immediately. Finally gave up and emailed Thriva to cancel everything and refund my payment. Tried to cancel subscription but the site Thriva posted does not exist. One bright spot was Yasmin, who replied promptly and was always helpful. I suspect she is hampered by the somewhat stodgy system in place.

June 22, 2026
Unprompted review
Thriva logo

Reply from Thriva

Hi Ralph,

Thank you for laying all of this out. We're sorry to hear that you're disappointed with our service.

We've reviewed your account and the communications with our customer experience team and can confirm that your subscription is cancelled, so nothing further will be charged or sent on that side.

We do want to make sure that we're doing the right thing with your PSA test. Your last message asked us to go ahead with it and send the venous kit which is due to be delivered to you, but your review suggests you may now want the whole thing refunded instead.

We're happy to do either, we just don't want to cancel something you still want.

If you reply to your existing thread, or write to us at hello@thriva.co, we'll confirm exactly what you've paid and sort the refund if that's what you'd prefer.

Best,
Thriva

Rated 3 out of 5 stars

I didn’t manage to get my application…

I didn’t manage to get my application unit to work ( ie piercing my skin to extract a sample) . Very relieved that I was able to contact Thriva easily and they are sending me a replacement unit.

June 17, 2026
Unprompted review
Thriva logo

Reply from Thriva

Hi Jane,

Thank you for the feedback, and we're sorry to hear the autodraw device didn't work as it should have the first time round. That's frustrating when you're set to take your sample, so it's good to know reaching us was easy and that a replacement is already on its way. We hope the replacement kit does the job smoothly. Do get back in touch if you hit any trouble with it.

Best,
Thriva

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant. ZERO pain, quick, organised process, quick results with full reports from doctor, cheaper than taking blood samples straight in a lab. I will be using Thriva every single month, this is truly genius stuff. And I imagine great for kids too when/if they ever need their blood samples because it REALLY is ZERO pain, it’s amazing.

June 13, 2026
Rated 5 out of 5 stars

Great app

Great app, with clear and very fast results! Blood withdrawal method is also pretty impressive and pain free. Would highly recommend this especially for tests that don’t come as standard with the NHS.

June 16, 2026
Rated 5 out of 5 stars

Autodraw is a total game-changer

WOW! I was sceptical because I've never been able to get enough blood from a finger prick draw, and didn't see how this would be different. But the Autodraw is a game changer! Instructions were easy to follow, it was completely painless, and I filled two tubes in about three minutes! My only critique is it's fiddly to switch tubes mid-collection if you're on your own, but I imagine it just takes practice.

The selection of testable markers is wide and easily customisable - I do find it slightly more expensive than some other providers but it's definitely worth it for the Autodraw alone (and still much less expensive than the other alternative, i.e. going to a clinic).

I posted my blood on Tuesday morning, was notified it was received on Wednesday afternoon, and had results first thing Thursday. The doctor's report was reasonably comprehensive: it commented on the in-range results as well as the abnormal ones, though I do wish it had referenced the answers to my health profile (e.g. my long-term aims) slightly more directly. However, I ran my PDF results and the report straight through AI for a more complete picture and AI found them to be solid/trustworthy.

Will definitely only now use Thriva when I need to test something. The stress and pain of drawing blood has been completely removed.

June 9, 2026
Rated 5 out of 5 stars

Easy to use

Easy to use
the service is easy and user friendly for people who are not aware of what the outcome of the bloods are. I find this a helpful way to track my own health without having to go to my GP and burden the NHS with my blood work unless needed.

June 11, 2026

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