Quick response and very helpful but . confusing ticket purchase and transfer process for Sun and bass
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Review summary
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Reviews shaping this summary
I used Ticket Fairy for the first time to purchase tickets for the Budapest Major CS2 2025, and overall I had a very positive experience. The registration process was quick and straightforward, a... See more
Assisted resales should be a thing. If I let you guys know (well in advance) that I can’t make the show after I have already bought a ticket, why not help me get SOME of that money back? I felt taken... See more
I had an issue with purchasing the wrong tickets and contacted support for help. The team responded quickly, clearly explained the steps I needed to take, and guided me through the process in a v... See more
Company details
Written by the company
The Ticket Fairy connects engaged fans with engaging live experiences, and rewards them for sharing those experiences with their friends. With low booking fees, a secure internal resale system to eliminate secondary market fraud, a world first, patent-pending rewards system, and a streamlined, frictionless checkout process, we serve thousands of customers around the world each week across the United States, United Kingdom, Australia, New Zealand, India and mainland Europe. The Ticket Fairy is a full-stack marketing and analytics solution that helps events companies to increase revenue through greater reach, more data and lowered operational costs. Running events is a huge risk. Costs can be ...
Contact info
1800 Vine Street, 90028, Los Angeles, United States
- support@ticketfairy.com
- www.ticketfairy.com
3.4
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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People also looked at
Excellent response and actions
I bought 3days pass but I changed my mind to get 4 days pass. I emailed them if I can change. They replied very quickly and gave me the instruction what to do. And they proceeded the refunds quickly too. I'm so pleased and impressed about your quick response and the actions. Excellent service!
June 13, 2025
Unprompted review
Very helpful and efficient customer service!
I have purchased two tickets by mistake for a CS Major (first purchase came back as an error but the payment went through nevertheless so I ended up with two tickets instead of the one that I intended to purchase). Despite they have no refunds on their website, customer service understood my situation and proceeded to cancel the additional ticket and issued a refund. The whole process took less than 24 hours. Thank you!
June 3, 2025
Unprompted review
Great Response time
I found them super helpful in changing some particulars about my ticket. Great response time within just a few minutes. thank you guys.
June 1, 2025
Unprompted review
Super kind approach and I got the help…
Super kind approach and I got the help I was seeking, so my issue is about to get resolved within 10 days
May 22, 2025
Unprompted review
Fast and understanding
I purchased tickets for the wrong section, and I also had to correct myself again even in the help request for mixing up the sections.
However, the support immediately understood the issue, and helped me resolve it in a record time 7 hours. I'm very thankful.
May 21, 2025
Unprompted review
The Support Team did an excellent job…
The Support Team did an excellent job answering my questions, and helping me. Not only did they come back with the answer in a short period of time, but the effort they put into their response is undeniable. Absolutely top notch customer service! Thanks oyu!
May 16, 2025
Unprompted review
Complete lack of transparency or…
Complete lack of transparency or accountability to allowing event organisers to fleece customers of money.
January 21, 2025
Unprompted review
Did NOT provide goods of service for…
Did NOT provide goods of service for JuicyFest. Didn't even bother trying to reach out to me to resovle the problem even though I emailed more than enough times. Thats slack asf. Yall need to up your kēmu, cause yall aint it
January 10, 2025
Unprompted review
They have always provided me with…
They have always provided me with excellent payment service and also give me complimentary gifts for excellent events.
May 10, 2025
Unprompted review
Prompt reply and pertinent and helpful…
Prompt reply and pertinent and helpful answers.
To be honest not having AI reply to you is good in this day
May 8, 2025
Unprompted review
Amazing service and events
March 28, 2025
Unprompted review
Customer service got right back to me…
Customer service got right back to me with the question I had, and gave me the information I was requesting.
April 23, 2025
Unprompted review
It's great to receive an incentive for…
It's great to receive an incentive for referring events I enjoy attending and sharing with friends.
April 19, 2025
Unprompted review
Super good attention and I hope the…
Super good attention and I hope the event blows my mind 🤯🤩🤘🏼
April 18, 2025
Unprompted review
Ticket Fairy A+++++
The team at Ticket Fairy were amazing, they were friendly and polite. Extremly easy to deal with too! We highly recommend Ticket Fairy for all of your events!!!
April 8, 2025
Unprompted review
Cancelled Timeless Summer concert
Cancelled Timeless Summer concert. Absolutely no assistance from Ticket Fairy who took our money. Now chasing chargeback through the bank
January 27, 2025
Unprompted review
Dont deserve 1 star
Chased the money promoting JF tickets right up to cancellation.
Circulated information on behalf of JF organisers. Knowing a pattern was forming i.e
Artists line ups were changing, ticket prices were being reduced and in the background licenses hadn't been secured as at Oct 2024. Lots of evidence online.
TF shared cancellation and refund information on behalf of JF knowing that consumers who purchased into their ticket refund programme would not be able to claim due to the cancellation clause.
Given TF passed the ticket sale proceeds to JF company before the event. No doubt securing their commission first. TF didnt have the funds any way for claims.
Customer centred service for event organizers but not purchasing comsumers.
Rationalizing practice with no accountability or integrity.
Do not recommend!
TF DOES NOT DESERVE EVEN 1 STAR!!!
December 20, 2024
Unprompted review
Lost $470 due to cancelled timeless…
Lost $470 due to cancelled timeless summer tour. Understood tour went into liquidation however as ticket sellers they need to be able to be held accountable and should be able repay ticket holders if an event is cancelled, very disappointing
January 1, 2025
Unprompted review
Dodgy practices…
Lost $$$ from a cancelled concert supposedly because ticket fsiry pass the money straight on to organisers, but from what I have seen on reddit and other posts, ticket fairy delay paying promoters etc as long as possible too! Sounds like dodgy practices all around
March 1, 2025
Unprompted review
How dare you release our money to…
How dare you release our money to thieves then assume your not responsible
Will never use this platform again.
February 20, 2025
Unprompted review
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