While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Many customers praise the staff for their kindness, attentiveness, and helpfulness, which significantly enhanced their overall experience. People frequently highlight the excellent service, noting its efficiency and the enjoyable atmosphere it creates. The ease of ticket management and the straightforward process of accessing tickets are also often mentioned positively. However, some people were dissatisfied with the pricing, finding it unfair and excessively high, especially due to additional fees. There were also occasional issues with the user experience, such as difficulties accessing ticket barcodes or confusion regarding event timings and venue entry. A few other people also felt that the service could be inconsistent, with some experiencing long waits or unexpected changes to their seating.

What people talk about most

Service

People report ambiguous experiences with service. Many reviewers expressed satisfaction with the... See more

User experience

Customers had ambiguous experiences with user experience. Many reviewers praised the ease of purchasing and... See more

Location

Consumers find location to be ambiguous, with some praising venues as "amazing" and "phenomenal," noting easy... See more

Staff

Reviewers highlight ambiguous aspects of staff. While many customers praise the staff as kind, attentive, and... See more

Price

Users describe negative interactions with price, frequently citing high costs and additional fees as major... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ticket management for the show was good - no surprises. However I also bought parking and that was not available through ticketmaster - simply said not available. I only got an email the day before fr... See more

Rated 4 out of 5 stars

It's nice to be able to order tickets from my couch and not to have to line up outside the venue to buy tickets like back in the day. I would have rated 5 out of 5 were I able to buy a SINGLE FRONT R... See more

Rated 4 out of 5 stars

It was a nice time out, but for a fan event there was not much for fans to engage. It was like going to a team practice. It would have been nice to do a meet and greet for kids (13 and under), or even... See more

Rated 4 out of 5 stars

It was a fun interactive even. It could have been a longer show, started later then scheduled, overall it was entertaining event.


Company details


Contact info

3.9

Great

TrustScore 4 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Purchase process is great! Cost is Not!

The ticket purchase process has always been easy for me. Very user-friendly.
The cost to get decent seats at the lower level (not interested in the floor at all) is becoming so costly!
We bought in the 300 level this time just to see what it was like because the cost was lower too. Hated being at that level. It's unfortunate that the cost is becoming a deterrent when choosing the concerts we'd like to attend.

April 28, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Their live was awesome

Their live was awesome. And Scotiabank arena's music quality is so good. I definitely want to go to BMTH's next concert.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Worth your money!!

100% go see them if you get the chance!! The visualizers for this tour were phenomenal. I loved all the references to classic Playstation gaming, the setlist was solid and their stage presence was great. Kept me engaged the whole time. Oli's vocals live are also so rad! Even tho I was in seats which normally I get floor just was unable to for this one, I wasn’t even that bummed about being in seats for how good the show was. They clearly put in the work to make a good show

April 27, 2026
Unprompted review
Rated 3 out of 5 stars

The show was great

The show was great - five stars but I got ripped off on parking I prepaid with ticket purchase. The parking ticket did not have a barcode (it was supposed to appear 3 days before show but never did), I called before leaving for show and was assured that that was not a problem. Well it was a problem, I ended up having to pay the $17 parking a second time.

April 28, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Fees are too high

Fees are too high. Monopolies are unfair. The prompt for this review acts as if you provided the venue and the band. All you do is provide tickets at high prices.

April 30, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

LEWIS FN’ CAPALDI BABY

The Lewis Capaldi show was amazing, awesome audio. Even though I was bummed to see his show was rescheduled (go Raptors) I managed to upgrade from Sec. 121 to floor 5 row 5 for $67. The process to upgrade was easy and the staff member was helpful.
Staff were wonderful the night of and all had smiles. Best concert experience of my life.

April 21, 2026
Unprompted review
Advertisement
Rated 3 out of 5 stars

seating issue

We could not see well in the seats we purchased as there was a large speaker blocking our view and the stage was not high enough. We ended up moving over to some empty seats beside us which had better views or this experience would only get a 1 star. The singer was very good and talented though. Not to comfortable about the part where he grabs his crouch alot and the nude video they showed. So this venue is the issue for the most par. It was very poor seating for us.

April 25, 2026
Unprompted review
Advertisement
Rated 4 out of 5 stars

Triumph Concert in Hamilton

The concert was absolutely perfection and exceeded our expectations. The TD Coliseum was a great venue to see a concert in and being in Hamilton allowed for easier access in and out and probably allowed the tickets to be more reasonably priced. The only issue I had was clarity on how to use the extra component to our ticket that gave access to the Club area.

April 25, 2026
Unprompted review
Rated 4 out of 5 stars

The concert was great the band did…

The concert was great the band did amazing my problem was the fact that no one warned me when I purchased my tickets that there was hardly any view in that area of 211 at TD collasium? Like wtf I paid the same price as other people across the balcony the could see. I had a bar and glass wall that people kept standing at even though they were not meant to. Disappointed as this was a bucket list concert for my bf bday

April 25, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look