TicketSales.com Reviews 

29,336
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 5,475 reviews, reviewers had a great experience with this company. Customers truly appreciate how remarkably fast, clear, and straightforward the online purchasing process is, finding the platform extremely simple to use when securing their event tickets. People frequently note that navigating through the various steps is generally quick, clean, and entirely hassle-free from start to finish. Though some customers mentioned it was somewhat difficult to view exact seat locations, specific rows, or detailed layouts on the provided seating maps. Consumers also expressed frustration regarding unexpected service fees and significantly higher resale prices compared to original venue costs.

What people talk about most

User experience

People report positive experiences with user_experience, noting that the platform provides a clean, easy, and... See more

Website

Customers had ambiguous experiences with website, with high disagreement on its overall usability. Many... See more

Order

Reviewers mention ambiguous feedback about order processes, reflecting a mix of satisfaction and frustration.... See more

Price

Reviewers highlight negative aspects of price, expressing widespread frustration over exorbitant markups and... See more

Location

Consumers find location to be ambiguous, with many reviewers reporting that they could not see the exact... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Site is easy to navigate. Easy to read ticket price. Map of the general seating section is easy to read. It would be nice to be able to click on the actual seat to see even more detail. Overall easy a... See more

Company replied

Rated 4 out of 5 stars

I tried to get 1 more ticket using AXS and the site said sold out. Through this venue, I successfully found the ticket at a fair price.

Company replied

Rated 4 out of 5 stars

Upper section 3. No row designations. Would like to see actual seat locations when making selection. Good, not great experience. That said, looking forward to the show.

Company replied

Rated 4 out of 5 stars

I would have rated you guys a 5 if when I tried on my phone and laptop both, I couldn't see on the floor plan the exact location of the seat, I could only see the section. Maybe I just didn't know whe... See more

Company replied


Company details

  1. #17 of 22 best companies in Event Ticket Seller
  2. #8 of 11 best companies in Event Technology Service
  3. #81 of 103 best companies in Hobby Store
  4. #88 of 130 best companies in Online Marketplace

About TicketSales.com

Written by the company

TicketSales.com is a trusted ticket resale marketplace. Since 2017, TicketSales.com has made live events more open and accessible – helping millions of fans attend events they love.

TicketSales.com was founded in 2017. TicketSales.com’s fan-first approach makes it easy to find tickets to live sports, concerts, and theater events. TicketSales.com offers peace of mind with a 100% Buyer Guarantee, ensuring all tickets are authentic, accurate, and on time. TicketSales.com is consistently a top rated ticket resale marketplace and all orders are backed by best-in-class customer service.

TicketSales.com's Ticket Talk Blog is an acclaimed and go-to source for live event news, on sale announcements, and tour schedules.

TicketSales.com Reviews:

TicketSales.com has a 4.6/5.0 Customer Review Rating across the web, making it one of the most trusted sources for online resale tickets. To read verified TicketSales.com reviews, see below. Read more featured TicketSales.com Reviews.

Is TicketSales.com Legit?

TicketSales.com is a legitimate, well-known secondary ticket marketplace that's been around since 2017. TicketSales.com customers consistently rate the company high due to their industry-leading customer support, safe and secure payment processing, and 100% Guarantee for valid and authentic tickets.

TicketSales.com Support:

Need help with an order? The TicketSales.com Customer Care team is ready to help.

TicketSales.com Customer Care is open 9am-1am Eastern, 7 days per week. Please reach out to the Customer Care team:

Phone: (888) 729-4718
Email: customercare@TicketSales.com
Live Chat: TicketSales.com Live Chat

TicketSales.com is Top Rated!

Written by the company

Trusted by Millions
TicketSales.com is a trusted ticket resale marketplace. Since 2017, TicketSales.com has made live events more open and accessible – helping millions of fans attend events they love.

100% Buyer Guarantee

Authentic, Accurate, and On Time

TicketSales.com offers peace of mind with a 100% Buyer Guarantee, ensuring all tickets are authentic, accurate, and on time. TicketSales.com is consistently a top rated ticket resale marketplace and all orders are backed by best-in-class customer service.

Contact info

4.1

Great

TrustScore 4 out of 5

29K reviews

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4.1

All reviews

(29,336)

5,177 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy Navigation

Navigating the ticket site was easy! I appreciate that!

July 31, 2026
TicketSales.com logo

Reply from TicketSales.com

Hello Linda,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

Quick and easy.

Quick and easy.

July 31, 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Doug,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 1 out of 5 stars

Terrible experience….sold tickets they don’t have

Terrible experience called me a day before and told me tickets I bought they no longer have them.

July 31, 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

Rated 3 out of 5 stars

Seats confusing

July 30, 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Carisa,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

Rated 3 out of 5 stars

Was not able to see exactly where the…

Was not able to see exactly where the seats will be located.

July 31, 2026
TicketSales.com logo

Reply from TicketSales.com

Hello Kendra,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

Rated 5 out of 5 stars

Easy to complete

July 31, 2026
TicketSales.com logo

Reply from TicketSales.com

Hello Brian,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 4 out of 5 stars

I've wanted to see Loreena in concert…

I've wanted to see Loreena in concert for years.

July 31, 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Jim,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 1 out of 5 stars

Stay Away!

They sold me tickets without giving me seat numbers. Who does that? They would not refund me or help me at all. I later discovered that they are twice the price of just going to the venue website directly. BEWARE!

July 28, 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Sharie,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

Rated 4 out of 5 stars

Great experience however I couldn't…

Great experience however I couldn't figure out how to purchase reserved seating

July 31, 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Nicole,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

Rated 1 out of 5 stars

Horrible

Horrible, can't return a mistake, no visible warnings need micro scope so you don't get screwed...

Sucks

July 30, 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Eric,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

Rated 3 out of 5 stars

Map doesn't show exactly where the…

Map doesn't show exactly where the seats are.

July 30, 2026
TicketSales.com logo

Reply from TicketSales.com

Hello Deana,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

Rated 5 out of 5 stars

Ease of use

Ease of use, good selection.

July 30, 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Ken,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 3 out of 5 stars

I don't understand why I am waiting for…

I don't understand why I am waiting for a third-party to get tickets

July 30, 2026
TicketSales.com logo

Reply from TicketSales.com

Hello John,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

Rated 5 out of 5 stars

Easy to use

Easy to use, customer friendly.

July 30, 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Sherrie,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

Very easy process.

Very easy process.

July 30, 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Helo Stephen,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

easy to navigate

easy to navigate, prices shown are all inclusive of fees and taxes. great experience

July 30, 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Susan,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

Easy buying!

July 29, 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Stacey,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 4 out of 5 stars

Had trouble at first but got it done

Had trouble at first but got it done

July 29, 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Chile,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 2 out of 5 stars

could not choose seats

July 29, 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Wayne,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

Rated 3 out of 5 stars

Difficult to order

I am new at ordering online tickets. I found the experience difficult.

July 29, 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Jeani,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

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