TicketSales.com Reviews 

29,336
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 5,475 reviews, reviewers had a great experience with this company. Customers truly appreciate how remarkably fast, clear, and straightforward the online purchasing process is, finding the platform extremely simple to use when securing their event tickets. People frequently note that navigating through the various steps is generally quick, clean, and entirely hassle-free from start to finish. Though some customers mentioned it was somewhat difficult to view exact seat locations, specific rows, or detailed layouts on the provided seating maps. Consumers also expressed frustration regarding unexpected service fees and significantly higher resale prices compared to original venue costs.

What people talk about most

User experience

People report positive experiences with user_experience, noting that the platform provides a clean, easy, and... See more

Website

Customers had ambiguous experiences with website, with high disagreement on its overall usability. Many... See more

Order

Reviewers mention ambiguous feedback about order processes, reflecting a mix of satisfaction and frustration.... See more

Price

Reviewers highlight negative aspects of price, expressing widespread frustration over exorbitant markups and... See more

Location

Consumers find location to be ambiguous, with many reviewers reporting that they could not see the exact... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Site is easy to navigate. Easy to read ticket price. Map of the general seating section is easy to read. It would be nice to be able to click on the actual seat to see even more detail. Overall easy a... See more

Company replied

Rated 4 out of 5 stars

I tried to get 1 more ticket using AXS and the site said sold out. Through this venue, I successfully found the ticket at a fair price.

Company replied

Rated 4 out of 5 stars

Upper section 3. No row designations. Would like to see actual seat locations when making selection. Good, not great experience. That said, looking forward to the show.

Company replied

Rated 4 out of 5 stars

I would have rated you guys a 5 if when I tried on my phone and laptop both, I couldn't see on the floor plan the exact location of the seat, I could only see the section. Maybe I just didn't know whe... See more

Company replied


Company details

  1. #17 of 22 best companies in Event Ticket Seller
  2. #8 of 11 best companies in Event Technology Service
  3. #81 of 103 best companies in Hobby Store
  4. #88 of 130 best companies in Online Marketplace

About TicketSales.com

Written by the company

TicketSales.com is a trusted ticket resale marketplace. Since 2017, TicketSales.com has made live events more open and accessible – helping millions of fans attend events they love.

TicketSales.com was founded in 2017. TicketSales.com’s fan-first approach makes it easy to find tickets to live sports, concerts, and theater events. TicketSales.com offers peace of mind with a 100% Buyer Guarantee, ensuring all tickets are authentic, accurate, and on time. TicketSales.com is consistently a top rated ticket resale marketplace and all orders are backed by best-in-class customer service.

TicketSales.com's Ticket Talk Blog is an acclaimed and go-to source for live event news, on sale announcements, and tour schedules.

TicketSales.com Reviews:

TicketSales.com has a 4.6/5.0 Customer Review Rating across the web, making it one of the most trusted sources for online resale tickets. To read verified TicketSales.com reviews, see below. Read more featured TicketSales.com Reviews.

Is TicketSales.com Legit?

TicketSales.com is a legitimate, well-known secondary ticket marketplace that's been around since 2017. TicketSales.com customers consistently rate the company high due to their industry-leading customer support, safe and secure payment processing, and 100% Guarantee for valid and authentic tickets.

TicketSales.com Support:

Need help with an order? The TicketSales.com Customer Care team is ready to help.

TicketSales.com Customer Care is open 9am-1am Eastern, 7 days per week. Please reach out to the Customer Care team:

Phone: (888) 729-4718
Email: customercare@TicketSales.com
Live Chat: TicketSales.com Live Chat

TicketSales.com is Top Rated!

Written by the company

Trusted by Millions
TicketSales.com is a trusted ticket resale marketplace. Since 2017, TicketSales.com has made live events more open and accessible – helping millions of fans attend events they love.

100% Buyer Guarantee

Authentic, Accurate, and On Time

TicketSales.com offers peace of mind with a 100% Buyer Guarantee, ensuring all tickets are authentic, accurate, and on time. TicketSales.com is consistently a top rated ticket resale marketplace and all orders are backed by best-in-class customer service.

Contact info

4.1

Great

TrustScore 4 out of 5

29K reviews

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4.1

All reviews

(29,336)

5,177 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very simple to choose and purchase…

Very simple to choose and purchase tickets.

July 17, 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Shawn,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

reliable!!

July 17, 2026
TicketSales.com logo

Reply from TicketSales.com

Hello Kirby,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

Nice and easy

July 17, 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Ray,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

Easy Ticket Purchase

..........

July 17, 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Kaye,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

Smooth transaction.

Smooth transaction.

July 17, 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Donna,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 4 out of 5 stars

Success!

I was successful in purchasing the tickets. At 72, this can sometimes difficult.
Ok, entering the date below was difficult.

July 17, 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Margaret,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

Easy process

July 16, 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello GY,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

purchase through Tanglewood site failed…

purchase through Tanglewood site failed 5 times. Your site worked.

July 15, 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello David,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

Got a Flash Sale

July 15, 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Shad,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 4 out of 5 stars

Effectively done

July 15, 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Tim,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

Totally awesome

Totally awesome! Fast and easy

July 15, 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Bill,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

Easy to use and see mellencamp

July 14, 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Todd,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 3 out of 5 stars

Seat assignments not visible.

July 14, 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello David,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

Rated 5 out of 5 stars

Nice and fast

Nice and fast

July 15, 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 3 out of 5 stars

Auto fill wasn't working for me with…

No auto fill was working for me with half the info. So it could be better especially if feeling rushed on time price... Would be tech integrations on my specific android and it's different on something else. Just to be noted.

July 14, 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

Easy and smooth experience

Pretty simple and user friendly.

July 14, 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Ginger,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 1 out of 5 stars

They protect the sellers but completely…

They protect the sellers but completely ignore the clients. I am only speaking about my experience. They offered me no protection or fair alternatives. I lost the sum of my ENTIRE purchase. I don’t recommend this service as a client/buyer

July 13, 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Elias,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

Rated 5 out of 5 stars

Great Experience

Great Experience

July 13, 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello William,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 1 out of 5 stars

I received an email telling me my…

I received an email telling me my tickets would be coming in a separate email. I never got the tickets in a separate email so I called the online number listed on the ticket sales website Because the concert is more than two days away, I had to deal with your horrible AI functions, which Could not answer my questions. I was transferred to a live agent, Which ended up being another AI system I do not understand why I have to wait until two hours before a show to get my tickets. This feels like fraud

July 13, 2026
TicketSales.com logo

Reply from TicketSales.com

Hello Michael,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

Rated 5 out of 5 stars

Easy to navigate

Easy to navigate

July 12, 2026
TicketSales.com logo

Reply from TicketSales.com

Hello Tommie,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

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