TicketsatWork Reviews 1,104

Misleading and deceiving!!!!
The entire checkout process the total SAID $164.50 taxes and fees included.

AFTER I confirm payment, my receipt says $197.75 paid (with $33.25 in taxes).

I took screenshots throughout the payment process just in case something like this happens, but I’m still surprised something did. This is frustrating and disappointing.

I used TicketNetwork to buy concert tickets, and it was an okay experience. The prices were decent, but I did face some issues with the ticket delivery being delayed. Customer service was helpful when I reached out, but it took a little longer than I expected to get everything sorted. Overall, it’s a decent option if you're looking for tickets, but be prepared for possible delays.

TicketsAtWork has always provided me with detailed information and instructions on purchase options at great rates and extremely easy checkouts

Ticketsatwork - is Great. I use the site to purchase movie tickets. I am looking forward to using other ways to discount trips and various items.
Will continue to use.

I booked a hotel through TicketAtWork and paid $333.86. I never received a hotel reservation confirmation number, and when I contacted the hotel directly, they had no record of my booking whatsoever.

This entire situation feels highly suspicious and possibly fraudulent. I reached out to cancel the reservation and requested a full refund due to the fact that no booking exists on the hotel's end. I have yet to receive my refund and noone can tell me when I will receive the credit to my account.

As a paying customer, I expected a basic level of service—at the very least, a confirmation that my reservation exists. Instead, I was left completely in the dark with no way to verify my stay.

Be cautious when using this service. If this is not resolved quickly, I’ll be escalating further.

Don’t waste time booking with them
Not recommended

Ticketsatwork saved my vacation with my family. I accidentally purchased 1-day tickets and realized it about an hour later, called the help line and got a customer rep within 5-10mins. They were able to issue me a credit voucher and I was able to order the new tickets for 5 days with them on the phone line to ensure that everything was perfect. 5-stars to them, thank you so much!!!

Really a zero but that was not an option. Avoid the hassle and steer clear!! You will never get a link to your tickets/purchase, you will hold for hours for incompetent/dishonest customer service and then get denied a refund.
This company is shady -not worth the “discount”!

Order 82883405
FYI I added my order number 2 days ago and I have not heard back.
Looked to file a complaint with the BBB- but not surprisingly this company is not even BBB accredited.

I am positive that the next reply will blame the 3rd party supplier for the fact that the link was uselessly delayed until literally 14 minutes before the start of the show. So we have 14 minutes to realize that we actually have tickets, get dressed and walk the streets of NYC to get into the theater. If you truly investigate you will find that the tickets were NOT used and that we requested a cancellation hours before and were told that we could get a refund by one of your reps.
***If your chosen 3rd party suppliers are shady then do the math-so are you!*** We trusted YOU not your suppliers! Shameful!

Reply from business is not at all true! The link came directly from Plum Benefits at 7:46 PM. Complete and utter dishonesty! I tried to upload a photo of the email.

The website is really easy to navigate.

terrible purchasing agreement; I paid for the initial one year membership and I'm forced to submit a credit card for renewal only to be charged twice; false complimentary card advertisement. I'm cancelling this mess immediately!

TicketsatWork is great and offer so many discounts and their customer service is top notch. This is such a great site to plan fun and memorable time with both family and friends.

I had to keep correcting dates of stay; website had me arriving one day earlier than my input, and leaving one day later than my input. Check out kept screen blank making me wait over five minutes with no response, other than showing "screen blank" for url when I tried to do so via PayPal! Three successive tries with same results, plus I had to start process all over each time. Would have given 5 Stars except for this hassle!

Straight forward and easy to navigate. Great deals too!

I booked a hotel and when we arrived to check in, the hotel had no record at all of our reservation. I called TicketsatWork and was put through the worst customer experience I've ever had. They failed to send the correct confirmation number to the hotel and instead of resolving that issue while I was on the phone, they put in a ticket and told me it would take 1-3 hours. 2 hours later, I was still waiting. I called back and they wanted to put me through the same exact process. In an email they sent to me, it said their policy was to send the confirmation to the hotel up to 7 days prior to my arrival. They failed to do this and I spent half of my first vacation day trying to resolve an issue that never should have happened. On top of that, they are refusing to make it right and give me any kind of refund. DO NOT USE THEM. They actually DON'T save you any money either. I found out I could have booked at the hotel on the same day for LESS than what I paid booking through TicketsatWork. It's as close to a SCAM as you can get..

Easy to find what I was looking for. I compared discounts with the other site and it was a good discount. Easy to check out

It was quick and painless! I liked the multiple payment options available

the website is super user friendly and easy to navigate and search for what you are looking for and get what you need.

I booked a hotel room through Sams Club Travel. Paid in full to take advantage of the supposed good price. I ended up finding it cheaper to bundle with a flight somewhere else. Plainly states on wesite that there is no cancellation fee up until 3 days before the stay. So I call to cancel an get a refund. I guess it must be 1995 still, because you cannot cancel online. I told the rep my name and order number. He said he cannot find it. 3x, I repeated myself to this rep who spoke perfect english. I am reading my confirmation email verbatim. I even offered to sent this person the email I recieved as confirmation. He said "no" they cannot do that. I need to get the correct order number and name, he says. We literally went round and roud for 15 minutes before I ask for a manager. I was put on a "brief hold " for another 15 minutes while they try to contact a manager. Then a totally different rep comes on and I had to explain the situation over again, but they could not help! I have to get tranferred back to the original rep. When he finally gets back on the line, he says a manager isn't available and asks if one can call me back. (ya, right!) "Nope, I'm getting this resolved now" So now back the the circle jerk. "Can you tell me your name and order number again?" WTF. I did. This time I added my middle name just because I was getting furious. Well wouldn't you know it he found it. OMG. Apparently, he was looking at my name as it appeared on the credit card, which included my middle initial. Really. A middle initail is all you really needed or were you just being a d-bag, because I was cancelling. Thanks from a Sams Club member for almost 20 years. I will never use their travel service again because of you.

I had a promo code which was showing applied for 10 off but the payment kept erroring - it would only go through after the 8th time and that was without the 10 off using BRP0725
A little frustrated!

This company is behind the tickets booked thru Sam's club travel.
I booked a 2 day hotel and had to check out early due to work related issues.
Basically, after agreeing that I will get a refund if the hotel agreed no one called the hotel and they are refusing a refund saying that the hotel partner refused. what a bunch of crock...
Stay away from Sam's club travel powered by ebg.
Its a scam.
Book directly from the hotels even if its more expensive. These guys will steal your money if anything happens. All their policies are in their favor.