Tile Giant Reviews 

1,286
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Having been let down by our first tile supplier we had a tight deadline to meet. Jacob at the Nottingham branch more than met our expectations. Jacob was professional & personable and true to his word... See more

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Rated 5 out of 5 stars

Service was amazing , competitive prices, friendly staff. Concerned about the temperature being too cold inside, not even ambient for staff or customers. Please get some additionally heating for t... See more

Company replied

Rated 5 out of 5 stars

Purchased our new bathroom floor and wall tiles in the South Shields store. Tracey and Michael were so helpful, showing us different options of tiles, and spent a long while with us looking at suitab... See more

Rated 5 out of 5 stars

Great customer service especially by Terry at Tile Giant Bracknell he was so helpful and nothing was too much trouble! If you ever need tiles please come and see Terry he will definitely help you out... See more

Company replied

Company details

  1. Tile Store
  2. Bathroom Remodeler
  3. Flooring Store
  4. Home Improvement Store

Written by the company

Tile Giant (trading under Trinity Tile Trading Ltd) is a UK tile retailer and trade supplier focused on selling quality tiles and related products to both trade and retail customers, in-store and online. Company name: Trinity Tile Trading Ltd T/A Tile Giant Company number: 16245616 (registered in England) Business: Retail sale of tiles and related floor & wall coverings Products & services: Ceramic and porcelain tiles, natural stone, mosaics, adhesives & grout, trims, and accessories — available nationwide in stores and via e-commerce. Market: Serves both trade customers (contractors, builders, tilers) and retail consumers (DIY & renovation projects). Customer focus: Aims to put the customer first by offering quality products, competitive prices, knowledgeable teams, and convenient buying options online or in physical showrooms.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

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4.4

All reviews

(1,286)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful

Terry at Bracknell was a great help and made our experience really easy!!

October 6, 2024
Unprompted review
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Reply from Tile Giant

Thank you for taking the time to leave a review, we will pass this onto the team. Thanks again, Laura

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Rated 5 out of 5 stars

What a lovely experience

What a lovely experience. From head to toe. From helping with the style and layout of the tiles to size and materials. So helpful with questions asked and never felt rushed. Thank You so much Paul.

October 6, 2024
Unprompted review
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Reply from Tile Giant

Thank you for taking the time to leave a review, we will pass this onto the team. Thanks again, Laura

Rated 5 out of 5 stars

Bracknell store

Went to the bracknell store last week to choose some tiles. The whole team there were very efficient, friendly and offered great advice. Went back today to pick up my order. Fantastic service again especially from Terry who even carried my tiles out to the car. Great service and would highly recommend them.

October 5, 2024
Unprompted review
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Reply from Tile Giant

Thank you for taking the time to leave a great review, we will pass this onto the team. Thanks again, Laura

Rated 5 out of 5 stars

Terry and the rest of the staff were…

Terry and the rest of the staff were helpful with tile options in the Bracknell branch!

October 5, 2024
Unprompted review
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Reply from Tile Giant

Thank you for taking the time to leave a review, we will pass this onto the team. Thanks again, Laura

Rated 5 out of 5 stars

Great customer service

Great customer service from the Macclesfield store, especially Lee and Wayne.

October 5, 2024
Unprompted review
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Reply from Tile Giant

Thank you for taking the time to leave a review, we will pass this onto the team. Thanks again, Laura

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Rated 5 out of 5 stars

Very satisfying experience

Very satisfying experience. Quality service with excellent help , advice and knowledge. Well done Tile giant Macclesfield 👏

October 5, 2024
Unprompted review
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Reply from Tile Giant

Thank you for taking the time to leave a review, we will pass this onto the team. Thanks again, Laura

Rated 5 out of 5 stars

Really positive returns/refund experience

I ordered my tiles online and had quite a surplus, which I wanted to return for a refund. I was so impressed with the service both over the phone with the customer service team and in-store at Peterborough, in particular Branch Manager Barnaby Chambers who could not have been more helpful and accomodating. What I had assumed would be a slow, complicated process was sorted that very same day.

September 26, 2024
Unprompted review
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Reply from Tile Giant

Thank you for taking time to leave a great review of our store and Customer Service teams. We will pass this on, thanks again, Laura

Rated 5 out of 5 stars

Tile Giant South Shields

Excellent service from Paul and Tracey at South Shields Tile Giant when I bought laminate flooring. Paul is very knowledgeable and the whole team are very helpful.
They emailed me a quote and I was able to pay via a link that they sent, and delivery was arranged to my home, all of which was very convenient.

September 25, 2024
Unprompted review
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Reply from Tile Giant

Thank you for taking time to leave a great review. We will pass this onto the team, thanks again, Laura

Rated 1 out of 5 stars

Memeber of staff recommend a local…

Memeber of staff recommend a local takeaway... it was horrific. Tile deal was really good tho

September 28, 2024
Unprompted review
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Reply from Tile Giant

Please contact our customer services team re the store that you visited and your order number. Many thanks Laura

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Rated 5 out of 5 stars

Brilliant store

Brilliant store - absolutely great service from Terry and David**.

September 28, 2024
Unprompted review
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Reply from Tile Giant

Thank you for taking time to leave a review. We will pass this onto the team, thanks again, Laura

Rated 5 out of 5 stars

Tile Giant Sutton

The staff Terry, Felipe and Dylan at Tile Giant Sutton were very helpful and friendly when I went to the store to look for mosaics and metal trim on 14th and 20th September. I would certainly recommend anyone to visit the store and ask for assistance.

September 14, 2024
Unprompted review
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Reply from Tile Giant

Thank you for taking time to leave a review. We will pass this onto the team, thanks again, Laura

Rated 5 out of 5 stars

Great guys

Great guys. Very helpful. Macclesfield branch Shaun wayne

September 25, 2024
Unprompted review
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Reply from Tile Giant

Thank you for taking time to leave a review, we will pass this onto the team. Thanks again. Laura

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Rated 5 out of 5 stars

Macclesfield store excellent

Had a very good experience from Shaun at the Macclesfield branch of Tile Giant. He was very helpful and went the extra mile regarding the possible early delivery of my order. Very knowledgeable of not only tiles but how much fix and grout I would need to complete my job. No hesitation at all of recommending this store. Well done

September 23, 2024
Unprompted review
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Reply from Tile Giant

Thank you for taking the time to leave a great review! We will pass this onto the team. Thanks again Laura

Rated 5 out of 5 stars

Just had the best service in South…

Just had the best service in South Shields branch by Paul. We bought all our tiles here previously and when we needed just a few for behind a little sink to cover the damage to the wall he let me have some display tiles that were going to be binned. What a star!!! I renovate properties so his kindness just got your company repeat business going forward. Thanks Paul you made my day !!!

September 21, 2024
Unprompted review
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Reply from Tile Giant

Thank you for taking the time to leave a great review! We will pass this onto the team. Thanks again Laura

Rated 5 out of 5 stars

50% cheaper than a competitor!

Always shop around at least three competitors.
For the identical tiles, adhesive and trim Tile Giant Macclesfield Cheshire were a huge 50% cheaper than a certain well known company.
And such great customer service from Lee. 10/10

September 21, 2024
Unprompted review
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Reply from Tile Giant

Thank you for taking the time to leave a great review! We will pass this onto the team. Thanks again Laura

Rated 5 out of 5 stars

Highly recommend Romford store based on…

Highly recommend Romford store based on the service. Thank you Ricky for your great advice and help

September 1, 2024
Unprompted review
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Reply from Tile Giant

Thank you for taking the time to leave a great review! We will pass this onto the team. Thanks again Laura

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Rated 5 out of 5 stars

Great customer service.

Could not be happier with the service I received at the Crewe shop. Ordered some pencil tiles, which I couldn't get anywhere else. Spot on, would definitely be using them again and would definitely recommend.

September 19, 2024
Unprompted review
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Reply from Tile Giant

Thank you for taking the time to leave a great review! We will pass this onto the team. Thanks again Laura

Rated 5 out of 5 stars

Cameron - South Sheilds Branch

Dealt with Cameron at the South Shields Branch today in respect of ordering some tiles that were required asap! He bent over backwards to assist - excellent customer service from him. Thanks Cameron!

September 18, 2024
Unprompted review
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Reply from Tile Giant

Thank you for taking the time to leave a great review! We will pass this onto the team. Thanks again Laura

Rated 5 out of 5 stars

I visited Tile Giant in South Shields…

I visited Tile Giant in South Shields while I was in the area and I’m so glad I called in. Paul helped me with all I needed and answered all of my questions, he even gave me a brief lesson on how to tile and I came away with everything I needed and the confidence to tile a fireplace hearth myself.
He really went above and beyond and I would recommend tile giant to anyone because of it.
The tiles arrived quickly and tile giant itself has a fantastic range of tiles. Very impressed.

September 5, 2024
Unprompted review
Tile Giant logo

Reply from Tile Giant

Thank you for taking the time to leave a great review! We will pass this onto the team. Thanks again Laura

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