Tile Kingdom Reviews 

180
•
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

i ordered a significant amount of tiles comprising 3 different types. The company replied to all emails quickly, checking stock and delivered within 5 days as agreed. Quality at a completive price. Ve... See more

Rated 5 out of 5 stars

At the back of Bow village, near Crediton there is a hidden gem. Tile Kingdom is a very special ceramic warehouse with an excellent range of tiles, some of which are exhibited in their brand new dis... See more

Rated 5 out of 5 stars

I can highly recommend Tile Kingdom as we recently purchased The Verona tile in Loft White. Jane was the wonderful person who took my call when I enquired about stock. She was exteremly professi... See more

Rated 1 out of 5 stars

I bought 11sq meters of The Glacia Porcelain tile 300x600. The minute they were installed they started taking in water. Tile kingdom have done absolutely nothing but pass the buck between the supplier... See more

Company replied

Company details

  1. Tile Store

Written by the company

We are a family run business based in Devon with many years of experience in the tiling industry. We specialise in high quality ceramic, porcelain, mosaic, and natural stone tiles as well as 20mm outdoor porcelain pavers. We pride ourselves on providing a great service as an online retailer of tiles to homes across the UK, as well as being able to offer a personalised service to local businesses and customers. As a family-owned business, you can trust us to give your family the same care and attention that we give to ours.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

180 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(180)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

i ordered a significant amount of tiles…

i ordered a significant amount of tiles comprising 3 different types. The company replied to all emails quickly, checking stock and delivered within 5 days as agreed. Quality at a completive price. Very impressed and I would not hesitate to use again.

September 30, 2026
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Rated 1 out of 5 stars

Despite receiving 3 messages about the…

Despite receiving 3 messages about the receipt of my order, it has not arrived

July 5, 2026
Tile Kingdom logo

Reply from Tile Kingdom

We are sorry your order has not yet arrived.

The three emails sent correctly confirmed payment, processing and despatch. Unfortunately, we were not aware of any delivery issue until seeing this review.
We have now investigated and found that delivery was attempted on Thursday, Friday and Monday, but access was prevented by road closures. A further attempt is due today.

We apologise for the delay and hope your order arrives shortly.

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Rated 5 out of 5 stars

From start to finish will my project of…patio


From start to finish will my project of my outside patio imran the manager couldn’t have been more helpful picking and adviseing me on the products on offer i was extremely happy with service I received that’s why I give it five stars m walker

May 9, 2026
Unprompted review
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Rated 5 out of 5 stars

A first time ever purchase experience with Tile Kingdom

Never purchased anything from this company before. Rang first to check that the product was in stock. The lady I spoke to was very helpful. Ordered and paid for my purchase very easily online on 27/5/26. Received email confirmation of my order and was able to track company’s process to shipping. Goods arrived at lunchtime on 1/6/26 by carrier. The delivery man was very helpful. Perfect transaction. Product was exactly as described and a good price. Would recommend

May 27, 2026
Rated 5 out of 5 stars

Whole tiles

Really surprised that I received whole tiles……somehow I presumed these samples would be much smaller sample sizes for ease . One could still have an idea of the colours and materials ! However, it is what is is and tiles match what I require so they can be used if necessary.

May 27, 2026
Rated 1 out of 5 stars

We order tiles on a 3 days service

We order tiles on a 3 days service. Here we are a week later and still no tiles. I would avoid this company if you are on a deadline like I am!

May 4, 2026
Tile Kingdom logo

Reply from Tile Kingdom

We are sorry that the delivery did not proceed as expected on this occasion.
This was a rare courier delay and not reflective of the service we usually provide. Once the issue was brought to our attention, we chased this repeatedly with the courier and did everything reasonably within our control to assist.
We understand that delays can be particularly difficult when materials are required for time-sensitive work, which is why we always recommend allowing additional time wherever possible when ordering for scheduled projects.
At the customer’s request, the order was cancelled and refunded in full, including the delivery charge.
We regret that the delivery experience fell short on this occasion.

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