BRICOFLOR.co.uk Reviews 153

Be warned: Cork tiles sold as 300mm X 300mm have up to a 5mm variance, and Bricoflor think that's acceptable. The variance made it impossible to lay in a straight line without gaps, and has resulted in some tiles peeling up as they don't sit flush side by side. The professional fitters I hired had a nightmare. It took twice as long as similar sized jobs they've done, and they were unhappy that the end result wasn't up to their usual excellent standard due to no fault of their own. I wrote to complain and was first asked to provide evidence of the variance, which was easy I found 3 different sizes on the first row of tiles) Then I was told that I should've measured the tiles before laying (all 700 of them!) then I was told that that amount of variance was normal (all of the professionals I spoke to said that was rubbish) Then they asked me to confirm how many of the laid tiles differed in size. I persevered, and eventually several weeks and 6 emails later, they offered me a small amount of compensation, which I accepted as I was just sick of the whole thing. They paid part of it and when I politely enquired where the rest was, I was told that they had made a mistake in their previous email confirming the compensation amount and so they wouldn't be honoring that. I gave them one last chance to put it right, and reinforce a bit of confidence in their services, and they declined.

I sent two emails last week (on Wednesday and Thursday) regarding a return for a box of cork tiles and a 1-liter bottle of varnish. I received no response, so on Friday, I called customer service. The guy I was talking to assured me that they would arrange the return and inform me when the delivery person would come to pick up the items. Of course, I haven't received anything.

I hope someone will respond to this review and help me receive the service I need.

!!!!!!!!!!!!!!!Also, I would like to alert potential customers if they read the reviews before ordering something from this company: they charge a 20% restocking fee even if the products are unopened.

Ordered some samples which arrived promptly. Then chose our preferred wallpaper after following the guide and ordered the rolls of wallpaper which again arrived very quickly. So pleased with the quality of the paper.

Nice wallpapers and arrived quickly. Liked the way the wallpaper didn’t have a repeat so it would more cost effective. Texture made it easy to put up.

The wallpaper is amazing quality, beautiful design and quick delivery. Thank you, I will be shopping with you again :)

Very happy with our new floors. They look pretty and feel of good quality. Unproblematic delivery. Would definitely recommend.

I got my sample, then ordered the item I wanted, brilliant service I was really impressed, delivered on time with care, thank you very much, I will definitely order again

Easy to use website and the wallpaper arrived when it was expected.
Great quality product for the price and looks really good. No problems hanging it whatsoever.

The wallpaper was just what we were looking for, and it arrived as quickly as specified. My wife and I are extremely pleased with this vinyl paper and I would use this company again should the need arise. I would recommend them

Excellent service, and delivery

Fantastic service for a great product. Felt a little out the loop of how the logistics work but arrived in good time thankyou.

These guys are the best. We bought a cork floor for our kitchen in the summer and are super pleased with it. We bought a different product this Christmas for our bathroom which didnt live up to our expectations. Whilst waiting for the supplier to reply to our complaint, Bricoflor refunded us THE WHOLE AMOUNT rather than make us wait and stress. Brilliant service. thanks

Delivery from Germany to UK quick.
Sample sent promptly initially followed by the wallpaper chosen.
The wallpaper is of great quality and looks stunning. Everyone has commented on how nice it looks

Wallpaper was identical to pictures and is excellent quality. Delivery was excellent

Kept me up to date with delivery. great product and I’ll use them again.

Found the identical wallpaper on this website being sold for less than half the cost than in B&Q. Great communication, arrived packaged well and same batches in quick time. Very impressed for first time used

Excellent customer care from Bricoflor, really happy with the quality of my flooring and would order again from this company.

Absolutely beautiful and matches seamlessly.

Arrived on the expected date. Well wrapped.