Ordered samples (which may I add are free- amazingg!!!) for my bathroom flooring and ended up really liking one of them. Ordered the tiles for my bathroom, arrived promptly, perfectly packaged and abs... See more
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We have had several samples, delivered really quickly. Finally went to the shop as its so difficult to choose as all are so nice. Had a really positive experience with the chap in there, very knowled... See more
I realised yesterday afternoon that Id not ordered enough tiles for our bathroom renovation. Within less than 12 hours I now have my additional tiles and the project can continue without delay... See more
Originally went to store in Stoke on Trent man very helpful - We didn't buy then as waiting on tiler date to start He even went that extra - by getting a sample tile different pattern for floor f... See more
Company details
About Tile Mountain
Written by the company
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Written by the company
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Contact info
Connaught Street, ST6 5TQ, Stoke-on-Trent, United Kingdom
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4.7
Excellent
41K reviews
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Good communication from driver and on…
Good communication from driver and on time with in the delivery slot
July 27, 2026
After receiving the samples it was easy…
After receiving the samples it was easy to make a decision on the tiles we wanted. The ordering process was easy & delivery was very quick. Excellent service all round.
July 26, 2026
Kaz was fantastic help.
Kaz was fantastic help.
Really supportive in the situation and actually went above my expectations to help. Really appreciated
August 17, 2026
Unprompted review
Helpful customer service and great…
Helpful customer service and great service in general
July 19, 2026
Shower tiles
Ordered a few samples, which arrived quickly and well packaged.
Bought tiles for the shower, which look really good, builders and workmen have commented how nice the shower looks.
They came well packaged, no breakages
August 2, 2026
Excellent service at the store and all…
Excellent service at the store and all information provided as requested.
August 2, 2026
Sample sent free of charge
Sample sent free of charge , fast service and sample looks really good quality. Will definitely be using Tile Giant for our floor.
August 2, 2026
Great service
Great service and value one slab was chipped replaced in a couple of days
August 2, 2026
Very quick and efficient
Overall, really happy with the experience of dealing with Tile Mountain. I had a query regarding the pricing and this was very quickly and satisfactorily resolved. I also had a request regarding delivery timing, which was also quickly actioned and resolved.
Overall the purchase and delivery process very quick and effective. Many thanks especially to Saba and Misbah for their great support.
August 12, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Multiple boxes of Broken tiles
Multiple boxes of Broken tiles. Process to resolve is all on the buyer and nit picky.
Should deliver perfect product first time and not make customer feel like they are to blame or dishonest.
People at the store were lovely so this is a review of post purchase ecperience
August 14, 2026
Reply from Tile Mountain
Hi Emma,
We’re sorry for the inconvenience caused and are pleased to confirm that this has now been fully resolved. We always aim to provide a smooth experience from purchase through to delivery and aftercare, and we’re glad our store team provided the friendly service we expect.
Best Wishes
The Tile Mountain Team
Fast delivery of free samples
August 1, 2026
Haven’t actually ordered the tiles yet
Haven’t actually ordered the tiles yet, but Saba was very helpful in answering a few questions and therefore my order is imminent. I did purchase full size samples and very glad I did, can’t really get a vision from the free samples. So far so good!
August 14, 2026
Unprompted review
The service we received from Saba was…
The service we received from Saba was exceptional. there was a problem with a few damaged tiles and Saba dealt with it straight away. The level of service was second to none and we would definitely recommend Tile Mountain.
August 15, 2026
Unprompted review
I sent an email to customer services…
I sent an email to customer services asking about an issue with my delivery. Saba's response was prompt, professional and comprehensive. Exactly what I'd hoped for.
August 15, 2026
Unprompted review
Absolutely great
Easy to look for products only and order, great prices and great quality.
July 22, 2026
Seemab was really professional
Seemab was really professional, helpful. There were some issues with my order but Seemab was amazing she called me back to offer updates about my order and she solved the problems with my order. She listened carefully to my concerns and was extraordinary. I hope you have more people like her working for you as she was the best. There are not enough word to express how helpful amazing and professional she was!
August 3, 2026
Unprompted review
Great service on hot Saturday morning…
Great service on hot Saturday morning when I’m sure the lady I spoke to would sooner be doing anything else than helping me correct my mistake! Many thanks Karen. Superb Service. 👏🏻
August 15, 2026
Unprompted review
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